Air India Customer Success, Service & Operations Department Salaries in Mumbai

Likes

I used to like the work culture when it was a part of government. Medical benefits. Travel perks.

Dislikes

..., they have created a complete ruckus and things are going from bad to worse. The Salary structure hasn't improved. The attrition rate is all time high due to no job satisfaction.

Likes

1. Salary is paid on time. 2. If you know someone in the top level, then you will be recruited without interview or promoted without much issue. 3. If you are from spicejet or ex-Jet Airways you will get job easily.

Dislikes

1.One of the worst work cultures. 2.Demotivating work environment. 3. Only friends of seniors are recruited or promoted. 4. TATA CODE OF CONDUCT is name sake. Big words to say, doesn't work in the organisation.

Likes

Nothing good politics , policy get changed before lockdown there was different policy after lockdown its different no bonus no apprasial the before lockdown for the halfdown they use to pay half salary after lockdown they started lwp in work from home there was no support in night shift i dont how the rtm works they are not aware how to make roaster hire and fire u can be fired anytime without experience the post are given to anyone and if they find anything against u again u will be back to agent . And one more thing if u r wrkng from home and ur cpu or ur pc is not wrkng u have to come ofc to replace if u dont come suppose for 3 or 4 day for that many day it will be lwp

Likes

This job made me disciplined and used to work in any shift.

Dislikes

...ement doesn't address our issue rather forced us to work in hostile environment. Salary disbursement is very slow which demotivates any employee who needs money to sustain.

Likes

Okay Salary. Employee Travel policy. Immediate coworkers. Learning opportunities.

Dislikes

5 days in office policy. Poor work culture in many teams. Too much politicking happening between the Gurgaon / Kochi teams. Incompetent upper management when it comes to employee morale. Beyond useless HR. No proper roadmaps for product development, way too many things are driven based on the day to day whim of the CTO.