Air India is rated
4.1 out of 5 stars on
AmbitionBox, based on 46 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Air India is rated
4.1 out of 5 stars on
AmbitionBox, based on 46 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Air India Customer Service Executive Reviews
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46 reviews found
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Popular
Customer Service Executive in
Mumbai
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Apr 2021
Likes
Good work environment and culture. Teammates and Management are supportive.Company policies are good, appraisals are fair and they give fair salary hike every year.
Dislikes
There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.
Work Details
The job was quite interesting! I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.
Management is really bad. Roasters are not pre planned and always issue with system and good work is punished with addtional work.
Customer Service Executive in
New Delhi
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Apr 2024
Likes
Unity ..we were working like family
It was so much fun working with everyone
Dislikes
There is nothing which is I don't like
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 13 Jul 2023
Likes
I got an good experience from my work
Dislikes
I know my work is current dealing pax but I am disappointed by my salary I think accordingly to work this salary is not enough
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Jaipur
Full Time
·
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 Oct 2023
Likes
being part of vistara its give a feeling of blessed
Dislikes
never ever working in vistara team of jaipur airport , here manager will play the politics with you , some supervisor not deserve in vistara company they are playing dirty politics with staff
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Air India.
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Kolkata
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 13 Jan 2024
Likes
A very good working environment
Dislikes
Shifting timing was odd
Customer Service Executive in
Kolkata
Full Time
·
Tourism Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 Nov 2022
Likes
Good company, salary is less
Dislikes
Nothing salary is less no salary scale
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 05 Aug 2023
Likes
Good... We can make a good friends
Dislikes
No comments
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Executive in
Guwahati
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 27 Feb 2023
Likes
just the salary they provide
Dislikes
everything. they do not have a job security. they do not provide full training. staff starts to work without traning ..learning from the collegues.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Oct 2023
Likes
Brand value and work culture
Dislikes
Promotions and salary hike
Customer Service Executive in
Pune
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Jan 2023
Likes
Work culture was good. I like it.
Dislikes
Nothing as such, all good
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Kolkata
Full Time
·
Airline Services Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Mar 2023
Likes
Class and work ethics
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
T2 international airport
Contractual
·
Airline Services Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Sep 2023
Likes
Iam afza thakur iam working in Airindia past one year as a customer executive my experience was very fantastic all staff are very supportive I have learn many things overall airindia is very great company 15 may 2023 I have resigned because I want to become an cabincrew crew and my dream company to work in airindia as a cabincrew last sience last one year iam giving interview in Airindia to become a cabincrew several times i reached 3 or fourth round but not selected still iam trying but I know I will get selected with air india as a cabincrew because iam deserving I believe in hardwork if u do hardwork u will definitely get sucess in oneday...Read More
Dislikes
Nothing
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Contractual
·
Flight & Airport Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Nov 2023
Likes
Good and wanted to work more but unfortunately there was no hike in salary and position so left working after 13 years.learnt lot of things from seniors.was very tough task to handle the misconnection passenger and cancelled flights passenger.but liked to work under pressure.it was very challenging job.
Dislikes
No increment and no appraisals.no compliments.no facilities.contractual job.no professionalism.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Executive in
Mumbai
Contractual
·
Aviation Engineering Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 07 Oct 2023
Likes
I don't like anything to much work load
Dislikes
You can't balance your personal life
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune airport
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Dec 2022
Likes
I simply love our nation's airline who always there for country...and realy feeling proud for being part of it
Dislikes
There is nothing to dislike..ather then management
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within Country.
People also ask about Air India's Customer Service Executives
How is Air India to work for?
Air India is rated 4.1 out of 5, based on 46 reviews by employees on AmbitionBox.
Air India is known for Skill development which is rated at the top and given a rating of 3.8. However, Career growth is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at Air India read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Air India?
According to AmbitionBox ratings, Air India employees rate its salary and benefits as 3.5 out of 5. You can know more about Air India Salaries at AmbitionBox
How is the work culture at Air India?
Work culture is rated 3.6 at Air India by 46 employees. While job security is rated 3.5 and work-life balance is rated 3.6 at Air India. Read detailed reviews by employees of Air India on AmbitionBox.
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Air India Customer Service Executive Reviews by Locations