Fiserv Customer Service Associate Reviews

Likes

Fiserv gives lot of opportunities to everyone

Dislikes

Partiality and favoritism Higher authority gives promotion and appraisal to their favourites No appreciation or growth for talent and hardworking

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Gujrati community does racism and doesnt give chance to marathi people even when they are professionals Insecured gujrati people on management is biased n does partiality Physical extortion n mental harassment

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Pays well.

Dislikes

hrs in office is mandatory. 8 hrs sapience is mandatory. Week end support. No learning. very old application. Tons of politics.

Likes

We get sufficient yearly leaves

Dislikes

No work life balance

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture

Dislikes

Hiring and firing

Work Details

Work policy: 4 day wfo

Work days: Monday to Friday (Flexible Timings)

Likes

Nothing

Dislikes

They fire people all of a sudden There is no job security here Also they track the work timing and system hours through a tool called sapience Micromanagement, politics People are rude here Currently there is layoff happening

Likes

Salary

Dislikes

Everything, no culture, no work life balance.. manager are hilarious

Likes

Nothing to like

Dislikes

Everything to dislike

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Competitive Salary 40 annual leaves

Dislikes

1)Micro management 2)No WFHs 3) Forcing employees to stay 9hrs in office every day. 4)No Job security, laying off people without valid reasons. 5) Sapience is big headache

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Fiserv used to be a good org but after it's merger with Firstdata it became pathetic day by day.

Dislikes

It's present status can be called **Tihar Jail** They want you to be at ofc for 9 hours Sapience hours should be 8 hrs mind it which requires you to be infront of system for a min of 10 -11 hrs Zero job security they just read a script and lay off people Forget about appraisals arnd pay increament A d micromanagement is the essence of this org.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It was a very a Good company until the merger happened with First Data in 2019.

Dislikes

Micro Managent. Company blindly believes in Sapience data. Silent Layoffs. No job security since 2019. No career growth.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

If you want a place when you do not want to learn then this is the place for you.

Dislikes

Fiserv is a place which thinks minimal of its employees. Worst work life balance they have a tool which micromanages you and your task. Job security is really bad they just fire by saying does not have project requiremt and will not try to reallocate you if there product is closing .

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It was used to be a good company, now a days nothing is good here management is doing a lot of micro management.

Dislikes

No work from home, stay 8-9 hours in office 8 hours in sapience, silent layoffs, no appreciation for hard work, no job security.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing, hell is better than fiserv.

Dislikes

Everything, this company sucks, it has no motive, just a greedy American corporate who just want to increase their share price and earn money, from technology side it is doing nothing, pathetic work culture, poor place full of useless management. No amount of money can justify the way this place treats its employees.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing - Just that it gave me a job and because of that I am able to pay my bills.

Dislikes

The list goes on and on 1) SAPIENCE- A tool that is supposed to calculate your productivity but is actually something because of which people are most unproductive 2) They are not running a company but a school where you need to reach office at a certain time and stay there for 8 hours, even if there’s not much to do 3) They cannot accept the fact that we have a life outside office and we are expected to be available even after office hours 4) Very less hike and 1 promotion may take atleast 4-5 years 5) No interesting or challenging work, you will not learn anything. Just follow the preset rules. No place for innovation and effort. 6) No value for efficiency....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Good work life balance will get more learning will be able to get skill development.If your manager is good that is pro if not it is ...

Dislikes

Not a product based company any more it has been changed to service based company as the management and organisational level are all hired from service based organization. Micro management, sudden layoffs and on spot firing. 5 days work from office and appraisal will be on year end with less percentage and promotion you can get either by asking then continuously or when you u drop in ur paper that time if u r valuable resource u can get promotion or appraisal till then good luck. Above all there will more than 2 or 3 org level changes per year which will affect ur promotion/appraisal as when new manager comes they will say "I haven't seen ur how well your performance will see next year or mid year promotion cycle"....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.