Y-Axis Overseas Careers Career Counsellor Reviews

Employer’s Response

Dear Colleague, Thank you for your feedback. We offer to all our colleagues a great opportunity at learning, meaningful work, earnings, growth and stability. We ensure we pay out salaries on time and have never ever defaulted on salaries even in the most unprecedented of times. Providing that financial certainty and security is important to us. We wanted to especially address the dissatisfaction you feel about politics undermining performance. Our performance metrics are clear and transparent. The technology we use has been an enabler of that transparency and defined metrics. As you are aware, right from assignment of prospects/leads, to the activity - calls, tasks and results are all managed through a seamless tech driven process with little or no scope for human intervention and bias. Training and ongoing support is continuously provided to all. Our rewards, incentives and appraisals are purely based on these clearly measurable metrics. It is all too visible for politics then to play a role in favouring a non-performer. That is not possible. We are certain you have experienced it too as a user of the systems & applications we have in place to help you manage your learning, work and performance. However, if you feel otherwise or have been a witness to it, we encourage you to get in touch with HR on this. We will review and take the needed action as deemed necessary, to correct this. Our culture of meritocracy recognizes and rewards performers. Regards

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, Thank you for sharing your valuable feedback. We are thrilled that our efforts in training, guiding, and supporting employees to reach their full potential are being recognized. From a well-structured onboarding process that clarifies role expectations to comprehensive role-specific training and regular refresher sessions, we strive to empower our team members to excel. Additionally, our leadership and mentorship programs are designed to foster professional growth and success. Each role comes with its own set of expectations, and we encourage employees to invest in learning and mastering their responsibilities to deliver results effectively. Constructive feedback is provided at regular intervals to guide improvement and ensure alignment with organizational goals. While feedback can sometimes be difficult to receive, it is always shared with the intent of fostering growth. Challenges arise when feedback is taken personally without implementing the necessary changes, which can hinder progress. As you are aware, discipline, professionalism, and accountability are the cornerstones of our workplace culture. We encourage open communication, and employees are urged to voice their concerns promptly to ensure they are addressed effectively. We actively seek input through employee connect sessions, surveys, and regular check-ins with senior management. If you have any unresolved concerns, please don’t hesitate to contact us at tellus@y-axis.com to schedule a meeting. We are committed to supporting you. Thank you for your continued dedication and efforts.

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. We’re delighted to know that our incentive structure has resonated with you. Our approach is designed to reward performance, allowing employees to earn substantial commissions—often 50-60% or even up to 100% of their base salaries through incentives. This system is driven transparently through advanced technology, ensuring fairness and eliminating any scope for human intervention. Many of your colleagues have experienced this, and we hope you’ve seen the positive outcomes firsthand as well. From day one, our carefully structured onboarding process ensures clarity around role expectations, enabling new team members to contribute effectively right away. Comprehensive, role-specific training programs, along with regular refresher sessions, equip employees to confidently tackle challenges. Leadership and mentorship initiatives further provide ongoing guidance and support to foster professional growth and success. At Y-Axis, we’re deeply committed to cultivating a safe, supportive, and growth-oriented workplace where every team member can thrive and achieve their goals. Given our commitment to providing a safe and fair work environment, we would like to understand the toxic work culture that is being referred to by you. We would like to talk to you to understand the details. Please call us (HR) on 0-8886604134 for a discussion anytime between 10am to 6:30pm on a working day. Our culture prioritizes merit, excellence, and collaboration, supported by high standards of professionalism, discipline, and performance. We take pride in ensuring fairness and transparency in our performance evaluations and career development decisions, leveraging data and technology to maintain objectivity and equity. Additionally, punctuality and planning play a key role in boosting productivity and ensuring timely completion of tasks. This helps reinforce a healthy work-life balance, which we value deeply. While we encourage a disciplined approach to work, we emphasize that extended work hours are neither expected nor encouraged. Our focus remains on smart planning, timely deliverables, and adherence to professional standards. Please be rest assured that we are here to support you and ensure you have a rewarding and successful career with us.

Employer’s Response

Dear Colleague, Thank you for your feedback. We want to assure you that our IT and data privacy policies, including mobile submission protocols, are clearly outlined during the hiring process. Adherence to these policies is crucial to safeguarding client confidentiality and ensuring a secure, compliant workplace. All team members acknowledge and agree to these guidelines upon joining. We consistently emphasize the importance of a well-planned approach to work and targets. Consistent, focused efforts are vital for managing deliverables effectively and reducing work-related pressure. While regular feedback is provided to support improvement, dissatisfaction can arise when such feedback is not implemented. Non-compliance with established policies—such as irregular attendance, tardiness, or excessive breaks—requires corrective measures to uphold our organizational standards. When employees conduct themselves responsibly, we foster a professional, empowering work environment that eliminates the need for micromanagement or overly strict rules. Our aim is to encourage ownership, collaboration, and success through self-accountability. We expect everyone to uphold punctuality, deliver their best efforts, and complete tasks and targets with integrity. However, when indiscipline, neglected responsibilities, or unmet targets arise, it becomes necessary to reinforce discipline and take appropriate action to maintain performance standards. To support our team’s success, we ensure clear communication of performance expectations and a transparent evaluation process. Managers regularly share monthly targets, commission eligibility requirements, and minimum billing expectations. Weekly updates, in-depth product training, and continuous support are also provided to help team members meet their goals. Senior leaders give ongoing feedback to highlight areas for growth and guide necessary actions toward achieving success. We maintain open communication channels to understand team members’ challenges, address concerns, and identify opportunities for additional support or training. If this concern persisted, we encourage you to approach us directly so we could address it effectively and collaboratively.

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. At our organization, we are deeply committed to upholding the highest standards of discipline, professionalism, and performance. We take pride in fostering a merit-based culture that rewards hard work, dedication, and excellence. All performance reviews and career advancement decisions are guided by data-driven processes powered by advanced technology, ensuring fairness, transparency, and the elimination of potential bias. This approach empowers our team members to focus on their contributions, free from concerns about external influences or workplace politics, creating a culture where merit and dedication pave the path to success. Respect is one of our core values, and we are steadfast in ensuring it is upheld in every facet of our operations. We encourage all employees to report any instances of disrespect, discrimination, or bias, as we are committed to fostering an inclusive, supportive workplace. Our transparent and meritocratic system eliminates the influence of favoritism or politics, ensuring that decisions related to learning, growth, and career progression are solely based on performance and contributions. If you have specific concerns, we encourage you to reach out to our HR team at tellus@y-axis.com to arrange a meeting. We are here to listen, understand, and implement any necessary corrections to ensure your experience aligns with our values and commitment to fairness. Please know that we remain dedicated to supporting you and addressing any challenges you may face.

Employer’s Response

Dear Colleague, Thank you for sharing your positive feedback on our incentive structure. We’re glad to see that it’s providing significant earning opportunities, with many employees earning an additional 50-60%, and even up to 100% of their base salaries through commissions and incentives. Our compensation model is designed to be competitive and is thoughtfully aligned with each role, market standards, experience, and skill level. We adhere to a structured pay framework based on performance metrics, offering clear pathways for increments, promotions, and career development tied to measurable achievements. Our benefits package includes statutory benefits, medical coverage, wellness programs, flexible work hours, an Employee Assistance Program, and a robust incentives and recognition policy. We encourage open communication regarding any concerns you may have—whether they’re related to work, leadership support, the work environment, or any training and operational aspects. We are committed to continuous improvement and regularly seek feedback through employee connect sessions, surveys, and senior management check-ins. If you ever encounter any challenges in your role, please reach out to your Reporting Manager or HR. We’re here to support you, and we are dedicated to helping you learn, grow, and succeed with us.

Employer’s Response

Dear Colleague, Thank you for your feedback. We’re glad to hear that you appreciate our efforts in monitoring and rewarding performance and compensation. Our compensation structure is designed to be competitive and fair, based on factors such as grade, experience, skills, and performance. This includes structured increments, promotions, and ample career development opportunities. To ensure transparency and timeliness, performance-based incentives and bonuses are paid alongside monthly salaries when targets are achieved and are clearly reflected in payslips. Additionally, weekly incentive payouts and monthly bonuses enable immediate recognition, eliminating the need for employees to wait an entire year for rewards. We are committed to the accurate and on-time processing of all compensation. Our meritocratic culture ensures that employees are rewarded based on measurable results, abilities and contribution rather than on seniority, favouritism, or other non-merit-based reasons. Everyone is given access to the same resources, training, and opportunities to prove their abilities. Decisions related to performance reviews and career progression are data-driven and supported by technology to ensure transparency, fairness and minimize bias, external influences or office politics. We would like to hear from you about the bias you seem to have experienced to bring in corrections as merited. We emphasize the importance of a planned approach on a daily basis, towards work and targets . Consistent and focused efforts are key to managing deliverables and reducing work pressure. While feedback is regularly provided for improvement, dissatisfaction may arise when such feedback is not implemented. We are equally committed to promoting a healthy work-life balance. Our structured workweek avoids excessive work hours or a seven-day schedule, and we provide flexibility for team members to select their preferred days off. While punctuality and leave management are important, this flexibility ensures a balance between professional and personal commitments. Employees who diligently perform their tasks and achieve their assigned targets are not required to work on Sunday. Our IT and data privacy policies, including mobile submission protocols, are clearly communicated during the hiring process. Adhering to these policies is essential to maintaining client confidentiality, secure and compliant workplace, and team members agree to these guidelines upon joining. Non-compliance with established policies—such as irregular work schedules, tardiness, or excessive breaks—necessitates corrective actions to uphold our standards. If employees conduct themselves responsibly, we provide a professional and empowering workplace environment, free from the need for micromanagement or overly rigid rules resembling a school-like atmosphere. We encourage them to take ownership of their actions, collaborate effectively, and thrive without unnecessary oversight. If you observe any instances of bias or have concerns, we strongly encourage you to contact HR for a thorough review and corrective action. You can reach us directly via the HR contact numbers shared regularly in the organization or email us at tellus@y-axis.com. We are here to support you.

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. As a valued team member, your concerns were looked into and addressed promptly last week. Our organization is built on high standards of discipline, professionalism, and performance, and we take pride in the achievements of our dedicated employees who excel and grow within our merit-based culture. Every decision, including performance reviews and career advancement, is data-driven and technology-enabled, ensuring fairness and minimizing any chance of bias. This structure allows our team members to focus on their work without concern for external influences or office politics, fostering an environment where dedication and excellence are the sole pathways to career progression. We understand that challenges may arise, and we are committed to supporting you. As someone who has been with us, if you encounter any issues or difficulties or have additional concerns, please connect with us (HR) to be able to understand and provide a solution. Please be rest assured that we are here to help and ensure you have a rewarding experience with us.

Employer’s Response

Hi, The feedback has been noticed and concerns have been addressed amicably. Thanks, Y-Axis

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, We truly appreciate your review acknowledging Y-Axis as a great place to work. For over 25 years, we have built trust with our clients by upholding integrity as our core value. Ethical practices and empathy are embedded in everything we do, and we continuously reinforce these principles among our colleagues. You may have noticed multiple communications emphasizing ethics during your time with us. Transparency is fundamental to our operations. Every client receives accurate counseling, clearly documented deliverables, and an invoice with a Service Level Agreement (SLA). Our automated systems ensure consistent updates, keeping clients informed at every step. This commitment extends to our employees as well. During recruitment, we provide a clear outline of job expectations and employment terms for review and agreement. Joining Y-Axis is a voluntary decision made with a full understanding of responsibilities. While we offer strong support and tools to enable success from day one, we also expect diligence and performance. Complacency and unproductive behavior are not aligned with our values. As you rightly pointed out, there is immense earning potential along with continuous learning and growth opportunities. Many employees earn commissions amounting to 50-60% or even up to 100% of their base salaries through transparent, technology-driven incentive structures that eliminate human bias. We encourage a structured, goal-oriented approach to work. Consistency and focus help manage deliverables effectively and reduce work pressure. While we provide regular feedback for improvement, challenges may arise when feedback is not acted upon. At Y-Axis, we are equally committed to fostering a healthy work-life balance. Our structured workweek prevents excessive work hours and seven-day schedules. While punctuality and leave management are important, this flexibility ensures a balance between professional and personal commitments. Employees who meet their targets and responsibilities are not required to work on Sundays. Thank you for sharing your thoughts and for being a valued part of Y-Axis.

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. At our organization, punctuality and discipline are fundamental values. Adhering to office timings consistently is essential, as it allows employees to maintain focus and effectively deliver on their responsibilities. These principles are integral to ensuring productivity and aligning with the objectives for which team members have been onboarded. Our policies are designed to serve as a guide for planning and structuring the day effectively. We firmly believe that starting the day on time sets the tone for accomplishing the tasks planned, fostering a sense of achievement and progress. To support this, regular monitoring is conducted to ensure that productivity remains uncompromised. It is, however, disheartening when constructive feedback is not received in the intended spirit and is instead viewed negatively. We want to reaffirm our commitment to being a workplace that offers immense opportunities for learning, growth, and development to those who embrace the responsibilities entrusted to them. However, for individuals who may find it challenging to align with these principles, our organization may not be the right fit. Thank you for your understanding and cooperation.

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!