Vodafone Idea is rated
4.2 out of 5 stars on
AmbitionBox, based on 25 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Vodafone Idea is rated
4.2 out of 5 stars on
AmbitionBox, based on 25 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Vodafone Idea Customer Service Manager Reviews
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25 reviews found
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Popular
Customer Service Manager in
Jaipur
Postpaid Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Oct 2020
Likes
Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year
Dislikes
Salary is decent and career growth is high but manager support nothing
Work Details
Excellent
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Visakhapatnam
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Learning culture, Access to e learnings and funding for certifications. transportation.
Servicing parameter is the main interest of the company
Dislikes
Doesn't want anyone to discuss the pros and cons of company and enhance growth and development of company and low network providing
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Manager in
New Delhi
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Feb 2023
Likes
Yes
Dislikes
Nothing is dislike in Vodafone. All is very good
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
New Delhi
Customer Service Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 12 Oct 2021
Likes
5 days week if your not an apple polisher. Salary on time.
Dislikes
No growth practically, no self development, no culture as such, only focus on target and delegate work happens at all level. Big leadership issue.
Work Details
Work-life balance is only on paper, yes you would on job for almost 18 hrs everyday
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Pune
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 12 Apr 2022
Likes
People management was supper untill merger with Idea. Post merger there was no focus. Job security was gone completely down.
Dislikes
No job security after merger.
Work Details
Work timings: Flexible Timings
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Vodafone Idea.
Customer Service Manager in
New Delhi
Customer Service Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 09 Oct 2020
Likes
A professional co who takes very good care of its employees.
Dislikes
Work life balance.
Work Details
The job was good with a potantial to learn a lot. Learnt a lot about how telecom works in current scenario plus working of typical domestic customer contact centres.
Work timings: Strict Timings
Work related travel: This job involves
Travel Within Country.
Present situation is very poor for specially Idea employees migrated to Vodafone
Dislikes
Very poor atmosphere
Work Details
Its not good
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Manager in
Chennai
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Jul 2019
Likes
Awesome place to work with ...where the employer focus on employee development and safety / well being
Dislikes
Na
Work Details
Work days: Monday to Friday
(Flexible Timings)
Customer Service Manager
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 Jan 2019
Likes
Company is very much inclined towards innovation. Supports free quality at the same time also create about the employee work life balance
Dislikes
IT systems need upgradation. Too much of approval process.
Work Details
Hectic at the same time exciting
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Bathinda
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Dec 2019
Likes
Totally farud Nd dclass company company join krna Mera sab to bad time c
Dislikes
Totally wrong Nd very bad company
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Gwalior
retail Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Sep 2019
Likes
awesome
Dislikes
very difficult to get promoted here
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager
Customer operation Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Aug 2018
Likes
Training,work enviroment,innovation,anf mutlinational company with high respective regulations to employees
Dislikes
Looking for higher managerial level, as a head or coo for a company as i have 20 years of experience managing customer operation with over 300 employee under my supervision as well gaining money
Work Details
Being a customer opeeation manager, managing the day to day operation of contact center stuff ,planing and managing yearly targets and budget
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within Country.
Customer Service Manager in
Gurgaon / Gurugram
Marketing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Jul 2022
Likes
Great culture
Dislikes
I don’t there is any before VI
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Lucknow
Retail Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 04 Oct 2018
Likes
over all good experience in Vodafone
Dislikes
Career growth is very slow
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
New Delhi
Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 30 Aug 2018
Likes
Its great to work..
Dislikes
Nothing..as of now merger with idea is little worring in terms of job security.
Work Details
Exciting
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Ludhiana
Enterprise & B2B Sales Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 13 Mar 2018
Likes
Huge difference between On Roll and Off Roll as well as salary with same qualification.
Dislikes
No career growth for off role employee
Also off role create difference like British and black Indian.
Work Details
No job timing I always work 12 Hours
Work days: Monday to Saturday
(Strict Timings)
Employee Benefits
None
Customer Service Manager in
Bilaspur
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 May 2018
Likes
This company has some good policies related to the security of the employeesaemployees and they have safety rules to follow.
Dislikes
This company has the team of buggers and some of the cross functional teams do not understands the business and only work to fulfill their own targets. They are not customer centric and because of this mismanagement they are losing huge customer base. The acquisition team is cheating the company by entering Fraud customers into thesystem only to meet the target and later these customers are giving hit to the other functions....Read More
Work Details
I was working as a customer service manager and was handling a team of activation officers and retention managers and retail stores.
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Manager in
Hyderabad / Secunderabad
CUSTOMER SERVICE AND DATA MANAGMENT Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 10 May 2018
Likes
i would like in company is fully profession environment
Dislikes
work pressure and slow growth
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Vodafone Idea's Customer Service Managers
How is Vodafone Idea to work for?
Vodafone Idea is rated 4.2 out of 5, based on 25 reviews by employees on AmbitionBox.
Vodafone Idea is known for Company culture which is rated at the top and given a rating of 4.1. However, Job Security is rated the lowest at 3.2 and can be improved. To know first hand how it is like to work at Vodafone Idea read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Vodafone Idea?
According to AmbitionBox ratings, Vodafone Idea employees rate its salary and benefits as 3.6 out of 5. You can know more about Vodafone Idea Salaries at AmbitionBox
How is the work culture at Vodafone Idea?
Work culture is rated 4.1 at Vodafone Idea by 25 employees. While job security is rated 3.2 and work-life balance is rated 3.8 at Vodafone Idea. Read detailed reviews by employees of Vodafone Idea on AmbitionBox.
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Vodafone Idea Customer Service Manager Reviews by Locations