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Vodafone Idea Senior Customer Service Executive Reviews

Updated 25 Oct, 2024

Overall Rating

4.4/5

based on 34 reviews

Rating distribution

5

20 (58.8%)

4

8 (23.5%)

3

3 (8.8%)

2

0 (0%)

1

3 (8.8%)

Category Ratings

4.4

Salary

4.3

Skill development

4.1

Work-life balance

3.6

Company culture

3.6

Job security

3.6

Promotions

3.0

Work satisfaction

What employees say about Vodafone Idea?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

48% employees reported

Flexible timing

56% employees reported

Within city

40% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

10 reviews

4.7

Rated by Men

22 reviews

Vodafone Idea is rated 4.4 out of 5 stars on AmbitionBox, based on 34 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with ... Read more

Vodafone Idea is rated 4.4 out of 5 stars on AmbitionBox, based on 34 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Vodafone Idea Senior Customer Service Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

34 reviews found

Sort by: Popular

Senior Customer Service Executive in Pune

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Apr 2020

Likes

Company is taking good care of all employees as we have been asked to work from home and have provided us with all that is needed to work from home like laptop company sim with unlimited data just one thing I would like to tell if we could get a home broadband connection work from home would be more smoothly done as on mobile connection we really have to face issue with connectivity. Apart from that everything is best n I m proud to be a part of Vodafone...Read More

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything is great nothing negative or bad about the organisation they take care of the employee's really good

Work Details

I am from the we chat team I take chats and resolve customer queries

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Guwahati (working remotely)

Full Time

·

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

1.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 25 Oct 2024

Likes

Received timely salary and comany also good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work-life balance - Excellent

Dislikes

Store environment is not good, need to improve.

Work satisfaction - Bad

Senior Customer Service Executive in Ahmedabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 09 May 2022

Likes

The work life balance till advisor level, not sure about the TL's part, as they seems woking 24x7

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

There is nothing for dislike, if you enjoy your work then it's worth working, but if you are not happy with your profile, simply switch something which you like, because vodafone paid every one more than our salary as competitions and other perks.

Work Details

It's good

Work days: Rotational Shift (Strict Timings)

Senior Customer Service Executive in Pune

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 11 Apr 2023

Likes

I don’t want to share

Salary - Excellent
Skill development - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

I don’t want to share

Job security - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Senior Customer Service Executive in Pune

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Apr 2023

Likes

Poor management.

Dislikes

Frequent night shifts.

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Read Vodafone Idea Senior Customer Service Executive Reviews based on locations

3.4

Pune

(8)

4.5

Ahmedabad

(5)

Senior Customer Service Executive in Kharagpur

Full Time

·

Voice / Blended Department

5.0

posted on 01 Feb 2024

Overall Rating

Excellent

Senior Customer Service Executive in Noida sector 18

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 May 2022

Likes

Good work environment and Culture , teammates are supportive and the management is transparent. Company policies are good, happy with this company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

The job is quite interesting,

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

You are reading trusted reviews. Keep reading to find out more about Vodafone Idea.

Senior Customer Service Executive in Ahmedabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 May 2022

Likes

Good work environment and culture. Teammates are supportive and the management is transparent. Company policies are good.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

na

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Service Executive in Pune

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 17 Apr 2022

Likes

Average work atmosphere

Salary - Good
Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

Average working atmosphere

Job security - Poor
Promotions - Poor

Work Details

NA

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Executive in Ghatkopar East

Vodafone store ghatkopar East Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 19 Mar 2021

Likes

Good work environment

Salary - Good
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

After 4 years experience I dislike the current manager There is lot of politics manager doesn't address aur issue manager Shoaib shaikh is very rude in behavior not having manners how to talk

Work Details

Interesting

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Ahmedabad

CSR & Sustainability Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

All good thanks

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Helmet

Work Details

Excellent

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Pune

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 19 Feb 2021

Likes

They are supporting however they should extend Work from home as this situation is still not in control.

Dislikes

I like working with Vodafone however the targets are similar which needs to be reduced due to pendamic.

Salary - Bad
Job security - Poor
Promotions - Poor

Work Details

It's good but can be better

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Executive in Pune

Customer Relations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 12 Apr 2021

Likes

Na

Dislikes

Not an employee centric company.

Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Hectic and under pressure

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Ahmedabad

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Aug 2020

Likes

Management has forcefully taken my job during COVID-19. Management is all about exploiting their employees.

Dislikes

I am sorry to state that Management is not supportive at all. They play all the Corporate Politics to get their job done.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

It was a terrible experience, I worked for so long and in Covid- 19 they played trick and took my job and many others have faced the same.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Pune

Airline Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Dec 2021

Likes

Best company to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Best

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Senior Customer Service Executive in Jaipur

Marketing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Jul 2019

Likes

Ok

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Yes

Work Details

2year

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Cce

Senior Customer Service Executive in Guwahati

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Jun 2019

Likes

Overall good

Salary - Good
Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Time management

Work Details

Work days: Monday to Saturday (Strict Timings)

Senior Customer Service Executive in Nashik

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Feb 2019

Likes

Good culture taking care about employees

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Last Sunday working

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Ujjain

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 19 Mar 2019

Likes

Before merger with Vodafone it was good experience .my immediate boss was always a support , worked in very friendly environment.overall experience was good

Salary - Good
Skill development - Good
Work-life balance - Good

Dislikes

I didn't find anything wrong while working there

Work Details

Work days: Monday to Saturday (Flexible Timings)

Senior Customer Service Executive in Meerut

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 May 2019

Likes

RPL contest match

Salary - Good
Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

NA

Work Details

customer care executive

Work days: Monday to Saturday (Strict Timings)

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Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an orde... read more

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HQ - Mumbai, Maharashtra, India
Telecom
5k-10k Employees (India)
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How is Vodafone Idea to work for?

Vodafone Idea is rated 4.4 out of 5, based on 34 reviews by employees on AmbitionBox. Vodafone Idea is known for Salary which is rated at the top and given a rating of 4.4. However, Work satisfaction is rated the lowest at 3.0 and can be improved. To know first hand how it is like to work at Vodafone Idea read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Vodafone Idea?

According to AmbitionBox ratings, Vodafone Idea employees rate its salary and benefits as 4.4 out of 5. You can know more about Vodafone Idea Salaries at AmbitionBox

How is the work culture at Vodafone Idea?

Work culture is rated 3.6 at Vodafone Idea by 34 employees. While job security is rated 3.6 and work-life balance is rated 4.1 at Vodafone Idea. Read detailed reviews by employees of Vodafone Idea on AmbitionBox.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 34 Vodafone Idea reviews submitted by Vodafone Idea employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Vodafone Idea is the right company for you. 48% of employees ...reported the working days at Vodafone Idea as Monday to Saturday. 56% employees reported the work timings at Vodafone Idea as Flexible timing. Read more

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Vodafone Idea Senior Customer Service Executive Reviews

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Vodafone Idea Senior Customer Service Executive Salary

based on 168 salaries

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₹1.1 L/yr - ₹6 L/yr

5% more than the average Senior Customer Service Executive Salary in India

View more details

Employee Benefits for Vodafone Idea Senior Customer Service Executive

Office cab/shuttle

4 total responses

International/On-site exposure

3 total responses

Health insurance

2 total responses

Office gym

2 total responses

+4 more benefits

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