TTEC India Chat and Email Support Executive Reviews
based on 31 reviews
Updated 1 Oct, 2024
Overall Rating
3.3/5
How AmbitionBox ratings work?
Category Ratings
3.7
Company culture
3.5
Job Security
3.4
Work-Life balance
3.2
Skill development
3.2
Work Satisfaction
3.0
Salary & Benefits
2.7
Promotions/Appraisal
TTEC India is rated
3.3 out of 5 stars on
AmbitionBox, based on 31 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
TTEC India is rated
3.3 out of 5 stars on
AmbitionBox, based on 31 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in TTEC India Chat and Email Support Executive Reviews
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31 reviews found
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Popular
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Dec 2024
Likes
The only good part is that they provide work from home opportunity.
Dislikes
Each and everything.
1. Leave Policy: They don't even provide sick leaves. When asked, manager gives lame excuses like there isn't enough staffing, etc.
2. Favoritism: Favorites of manager only gets to grow. You will not be promoted even if you perform well, only favorites will get the opportunity even though they don't deserve it.
3. Unreasonable target: They provide targets that are unreasonable. Don't even dare to logout before achieving target, else you will be called and asked to complete target by logging in again.
4. Salary and benefits: Very poor salary structure. Even the incentive structure is also poor.
5. Irresponsible and uncooperative leads and higher authority: Manager and leads don't pickup calls. They don't even respond to messages after seeing it. Manager doesn't know how to manage employees and leaves
Overall, if you don't want to join hell, please don't join Ttec....Read More
If you have planned leaves then management never ask you to sit for extra hours
Dislikes
slow growth.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Dec 2023
Likes
It is good at working for TTEC
Dislikes
Salary structure is quite low. I feel I am underpaid here
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Nov 2023
Likes
Management is so good..everyone ia good and supportive here
Dislikes
Na
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to leave a review. We love that you are having a wonderful working experience with us. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Sep 2023
Likes
Work enviornment is great lots of learning. Opportunity with stable growth
Dislikes
Take more then enough time for appraisals
Work Details
Work days: Rotational Shift
(Flexible Timings)
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 07 Jul 2023
Likes
Open door policy, proper training and on job training.
Dislikes
Awful timings while working in chat domain, had to wait sometime for hours even for lunch etc. Monotonous work
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
TTEC India.
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Apr 2023
Likes
Values and friendly management for performance
Dislikes
Pressure is very high for ot
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com
We welcome your assessment of our processes. Thank you for taking the time to let us know how we can be better.
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Jan 2023
Likes
Open door policy and job security
Dislikes
Nothing to dislike
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Your tips allow us to recognize development opportunities as a company. Thank you for your time.
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 Oct 2023
Likes
The only good thing is,it is providing work from home
Dislikes
They will fire you at any time.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to improve our employee experience. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 06 Jul 2022
Likes
Nice work culture
Dislikes
Less appraisal
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com
Chat and Email Support Executive (working remotely)
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 02 Sep 2024
Likes
There was nothing to be liked. Run away and run far from them.
Dislikes
Middle management is pile of low IQ trash bags.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Chat and Email Support Executive in
Ahemdabad
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 01 Jul 2024
Likes
Very good and friendly environment
Dislikes
Nothing to dislike
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Chat and Email Support Executive in
Ahmedabad
Full Time
·
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Aug 2022
Likes
Work culture
Dislikes
Salary and no benefits
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Chat and Email Support Executive in
Ahemdabad
Full Time
·
Service Delivery Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 13 Oct 2023
Likes
Initial Salary given is higher than other companies.
Yearly you get one gift that work as an encouragement.
People are good their and
Dislikes
Leave policy could be improved. Specially with paid leaves and sick leaves. When you apply for sick leave, your manager always feel, you are lying to him and enquire about your health not out of concern rather to investigate whether you are lying or saying truth. This strategy may work with employees who are taking leave continuously unnecessary but if you do the same thing with someone who taking it genuinely, it hurts.
Also there is no easy process of applying leave, you always need to approach manager on phone if you want to avail one to 2 days leave. For planned leaves, you need to apply 14 days before which is too high. In my opinion 7 days are enough.
Leadership development is necessary. For every problem, they pressure employees. Have seen leads who have good communication skills but poor product knowledge and they coach the agents for product knowledge. If company wants to grow they need to focus on this area. If they do not want to focus on that area then growth may happen by pressuring employees but not exponentially which can be done by improving leadership....Read More
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to improve our employee experience. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com
Chat and Email Support Executive (working remotely)
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 Aug 2023
Likes
Management is very good and supportive.
Dislikes
Salary is low as per the markrt standards.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to improve our employee experience. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com
Chat and Email Support Executive (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 01 Sep 2023
Likes
All well and good working culture
Dislikes
Nothing all well
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Chat and Email Support Executive in
Ahmedabad
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 15 May 2022
Likes
Nothing the company is simply terrible
Dislikes
Everything the salary is too low for the dynamic process I was recruited for, seriously it's not even 20000 in hand and the amount of pressure they put is humongous, 3 chats at a time and aht and all other targets to be met what do you think people are and no job security you'll be literally pushed out of you miss on the targets
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com
Chat and Email Support Executive (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Jan 2023
Likes
Chat and email support Executive
Dislikes
No
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
International Travel.
Employer’s Response
We are happy to see you are feeling good at TTEC! Thanks for your feedback and we hope your experience at TTEC continues to be positive.
People also ask about TTEC India's Chat and Email Support Executives
How is TTEC India to work for?
TTEC India is rated 3.3 out of 5, based on 31 reviews by employees on AmbitionBox.
TTEC India is known for Company culture which is rated at the top and given a rating of 3.7. However, Career growth is rated the lowest at 2.7 and can be improved. To know first hand how it is like to work at TTEC India read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at TTEC India?
According to AmbitionBox ratings, TTEC India employees rate its salary and benefits as 3.0 out of 5. You can know more about TTEC India Salaries at AmbitionBox
How is the work culture at TTEC India?
Work culture is rated 3.7 at TTEC India by 31 employees. While job security is rated 3.5 and work-life balance is rated 3.4 at TTEC India. Read detailed reviews by employees of TTEC India on AmbitionBox.
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