TTEC India Service Delivery Team Lead Reviews

Likes

1. Cab service 2. Canteen food 3. Games like Pool and Table Tennis 4. Health insurance policy 5. Training phase

Dislikes

1. Worst security staff who physically frisk you in & out every time as if you are some smuggler 2. No phones are allowed for associates! What if they have a family emergency? or someone falls sick? No empathy for employees 3. Newly appointed team leaders are rude and waiting to pick on you for every small reason, Management is useless and not helpful 4. Strict working hours in production with no relief apart from having breakfast else you work 9.5 hours shift like a donkey 5. Associates well-being neglected by management the cost of pleasing global clients and their customer base, even on a sick leave of one day asked for medical documents, harassed by putting corrective action on system and also leave balances deducted illegally without informing 6. No consideration for employees mental health issues and leaders make joke of it...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Team leader was great...overall company culture is wow.

Dislikes

Low salary

Likes

Everything was nice

Dislikes

It was a nice experience but I would be interaction between managers and agents should be more often

Likes

Nothing

Dislikes

Politics, manager behaviour, no response of HR, no employee care, worst company

Likes

Job stabiliy

Dislikes

Less compensation, long working hours for leadership role, less progression chances

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Female friendly

Dislikes

It's a very good company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing good they don’t value

Dislikes

Messuseless no value

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Leaving the Job after being a victim of toxic work culture.

Dislikes

Everything. If you want to live your life peacefully, never apply any job here. Specifically, the so called matriarchs destroyed this company. I wish they could have treated equally to all the employees.

Likes

CANTEEN FOOD, CLEAN FLOOR AND WASHROOMS, GOOD SECURITY, CAB FACILITIES WITH SECURITY GUARD.

Dislikes

THE MOST TOXIC OFFICE IN AHMEDABAD... MANAGERS AND TEAM LEADS DO MENTAL HARASSMENT/RAGGING TO THOSE WHO DO NOT GO BY THEIR LOBBY OR INTERNAL BAD POLITICS.... DURING THE TRAINING, THEY SHOWCASE THEMSELVES TO BE THE BEST ORGANIZATION. BUT, ON THE INSIDE IT'S JUST THE OPPOSITE. THEY HAVE THIS (HARD TOKEN) CALLED PING ID. WHICH THEY WILL MAKE THEM INSTALL IN THE PHONES OF THE JOINEES ON THE VERY FIRST DAY BY DAYING THAT IT IS USED TO LOGIN WHEN/IF YOU LOOSE THE REAL DEVICE. HOWEVER, UPON INSTALLING THAT THEY ACTUALLY HAVE ACCESS TO THE GALLARY OF THE PHONE, CALLS CAN BE BARGED. HENCE, THEY TEND TO USE IT IN SOME MEANS. THEIR IS THIS MR. TRAINING SUPERVISOR (MR. VISHAL MISTRY) RETIRED FROM THE AIR FORCE, STILL THINKS HIM TO BE IN THE AIR FORCE UNIT"NOT IN AN CORPORATE OFFICE" DESPITE HELPING SOMEONE WHO IS MORE FIT AND ELIGIBLE FOR SUCH CERTAIN PROCESS ASKS TO RESIGN AND LEAVE MENTIONING THAT "YOU ARE AN OUTSIDER. YOU CANNOT DO ANYTHING , NOTHING WILL HAPPEN EVEN IF YOU COMPLAIN." HR SYSTEM LOOKS THE SAME. OVERALL, ITS ONE'S CHOICE TO JOIN AN ORGANISATION OR NOT, BUT LEAVING SUCH A TOXIC COMPANY IS THE BEST THAT ONE CAN DO. TTEC AMD MANAGERS NEED BEHAVIORAL TRAINING FIRST, ON HOW TO ACT UPON EMPLOYEES' HARSH TIME SITUATIONS INSTEAD OF TAKING ADVANTAGE. IT CAN BE SOMEONE'S LAST BETTER OPTIONS. 4TH FLOOR IS AGAIN A MYSTERY. EMPLOYEES IN EBAY HAVE BEEN TAKING HARD DOSAGE SYRUP IN THE TOILET. A LOT OF THINGS!. ADVISE:: PLEASE TEACH YOUR IN FLOOR LEADS, MANAGERS HOW TO BEHEAVE. PEOPLE ARE SOOOOOOOOOO BIASED THAT THEY EVEN COMMENT OF RELIGION AND CREEDS....Read More

Likes

I'm not an employee. I was going through interviews only

Dislikes

This company is a monster. They (Mr. Bharat and his HRs) are not upfront about their intentions of "hiring you at the least possible salary". They waste your time conduction interviews and tests, and in the end just before the offer letter is to be issued, they trap you in a situation of "take it or leave it" by changing all the terms and conditions in order to drastically reduce the salary. I was well aware of the company politics that go on within this company, the opposite gender partiality of the male managers in terms of promotions and incentives but I couldn't imagine it was this degraded. I already experienced this all even before joining the company, I can only wonder how filthy it could have been after joining the company. Take my advice, as a fresher who doesn't understand cheap office politics and only intends to work with his best efforts and be rewarded for the same, DON NOT APPLY FOR THIS FRAUD COMPANY....Read More

Work Details

Work timings: Strict Timings

Likes

Only thing I like about the company they provide accommodation for 5 days that's the only postive thing about ttec rest all in vein

Dislikes

I had a disappointing experience working at TTEC, which ultimately led to my termination. I felt that there were issues with management, particularly with the way decisions were made. It seemed like nepotism played a significant role in promotions and job security, which created an unfair environment for employees like myself. My manager, Pratik, did not provide the support or guidance I needed during my time there, and I believe this contributed to my negative experience. I hope TTEC can address these issues for the benefit of future employees....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

To be honest nothing worth appreciating

Dislikes

I had a disappointing experience working at TTEC. The company seems to be plagued by nepotism, particularly within the Gujarati community, which creates an unfair work environment. There is little opportunity for learning or growth, and the salary offered is quite low compared to industry standards. Additionally, I was shocked to learn that they provided an experience letter to an employee who was involved in inappropriate behavior towards female colleagues. This shows a serious lack of accountability. On the other hand, employees who faced issues related to coupon abuse or caste discrimination were not given the same consideration. It feels like casteism is at its peak here. Another major issue is the management style. If you disagree with your manager, Mr. Pratik, they will find a way to push you out, regardless of your past performance. There seems to be a complete absence of ethics; he doesn’t think twice before jeopardizing someone's career. Overall, my experience at TTEC has been extremely negative, and I would not recommend it to anyone....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

I liked working in TTEC, it was one of the best work environment I have ever worked. Unfortunately I have to resign due to family issues otherwise I would have spent a good amount of time working there. There were some issues but there were minor as compared to positives.

Dislikes

Majorly my opinion about is TTEC is positive however there are some issues. First, I was not happy with provided training, the training material was guarded as it was a super secret stuff. I struggle with rote memorization therefore I have to revise material multiple times to memorize it but all training was kept on office computerswith no outside access. Next there is problem of miscommunication,...Read More

Likes

On time salary, quick promotion,their is work life balance.

Dislikes

In area of salary hike increment the policy should be more flexible. As increment is a area of opportunities. And yearly increment policy needs to be changed as an employee joining in the month of January will have to wait for 1.5 yrs for his first increment which is very unfair so basically their should be 2 increment cycle or else the increment cycle should be as per joining date.

Likes

It was a pleasure working with ttec. Work environment was quite friendly and supportive.

Dislikes

Increment and salary package is major concern, that's main reason people leave ttec though they love ttec a lot. Another is leave policy, sometimes difficult getting leaves when required, not aligned with HR policy.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

There isn't anything to like post training phase or you may call honey moon phase

Dislikes

Work culture 0/10 TL's Biasness towards opposite gender employee -10/10 HR's Manager ( Bharat Reddy's) biasness towards giving increment towards new female employees 100% At first I was promised a package of 36000 rs however once I had booked my tickets for Ahmedabad this person called me up and told me this amount can't be issuedand convinced me to join at a much lesser cost and trust me Ahmedabad is not a cheap city to survive. Where as he gave a hike to a female employee who was earning equal to me previously....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.