TTEC India Senior Customer Care Representative Reviews

Likes

1. Cab service 2. Canteen food 3. Games like Pool and Table Tennis 4. Health insurance policy 5. Training phase

Dislikes

1. Worst security staff who physically frisk you in & out every time as if you are some smuggler 2. No phones are allowed for associates! What if they have a family emergency? or someone falls sick? No empathy for employees 3. Newly appointed team leaders are rude and waiting to pick on you for every small reason, Management is useless and not helpful 4. Strict working hours in production with no relief apart from having breakfast else you work 9.5 hours shift like a donkey 5. Associates well-being neglected by management the cost of pleasing global clients and their customer base, even on a sick leave of one day asked for medical documents, harassed by putting corrective action on system and also leave balances deducted illegally without informing 6. No consideration for employees mental health issues and leaders make joke of it...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

I joined 17 years back, and left in 2011, when it was known as motif, biggest problem is groupism even the girls who were in performance improvement plans (pip )were promoted to team leaders, people like me who worked hard got stuck in csr, so I left the company, to get promotion you need to do boot polishing which I can't do.

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

I'm not an employee. I was going through interviews only

Dislikes

This company is a monster. They (Mr. Bharat and his HRs) are not upfront about their intentions of "hiring you at the least possible salary". They waste your time conduction interviews and tests, and in the end just before the offer letter is to be issued, they trap you in a situation of "take it or leave it" by changing all the terms and conditions in order to drastically reduce the salary. I was well aware of the company politics that go on within this company, the opposite gender partiality of the male managers in terms of promotions and incentives but I couldn't imagine it was this degraded. I already experienced this all even before joining the company, I can only wonder how filthy it could have been after joining the company. Take my advice, as a fresher who doesn't understand cheap office politics and only intends to work with his best efforts and be rewarded for the same, DON NOT APPLY FOR THIS FRAUD COMPANY....Read More

Work Details

Work timings: Strict Timings

Likes

Only thing I like about the company they provide accommodation for 5 days that's the only postive thing about ttec rest all in vein

Dislikes

I had a disappointing experience working at TTEC, which ultimately led to my termination. I felt that there were issues with management, particularly with the way decisions were made. It seemed like nepotism played a significant role in promotions and job security, which created an unfair environment for employees like myself. My manager, Pratik, did not provide the support or guidance I needed during my time there, and I believe this contributed to my negative experience. I hope TTEC can address these issues for the benefit of future employees....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

To be honest nothing worth appreciating

Dislikes

I had a disappointing experience working at TTEC. The company seems to be plagued by nepotism, particularly within the Gujarati community, which creates an unfair work environment. There is little opportunity for learning or growth, and the salary offered is quite low compared to industry standards. Additionally, I was shocked to learn that they provided an experience letter to an employee who was involved in inappropriate behavior towards female colleagues. This shows a serious lack of accountability. On the other hand, employees who faced issues related to coupon abuse or caste discrimination were not given the same consideration. It feels like casteism is at its peak here. Another major issue is the management style. If you disagree with your manager, Mr. Pratik, they will find a way to push you out, regardless of your past performance. There seems to be a complete absence of ethics; he doesn’t think twice before jeopardizing someone's career. Overall, my experience at TTEC has been extremely negative, and I would not recommend it to anyone....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

I liked working in TTEC, it was one of the best work environment I have ever worked. Unfortunately I have to resign due to family issues otherwise I would have spent a good amount of time working there. There were some issues but there were minor as compared to positives.

Dislikes

Majorly my opinion about is TTEC is positive however there are some issues. First, I was not happy with provided training, the training material was guarded as it was a super secret stuff. I struggle with rote memorization therefore I have to revise material multiple times to memorize it but all training was kept on office computerswith no outside access. Next there is problem of miscommunication,...Read More

Likes

It was a pleasure working with ttec. Work environment was quite friendly and supportive.

Dislikes

Increment and salary package is major concern, that's main reason people leave ttec though they love ttec a lot. Another is leave policy, sometimes difficult getting leaves when required, not aligned with HR policy.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

It is great to work here. If you get a good team lead then you will be heard and appraised. 5 days working so you can get time for your personal life as well. No one will ask you to work in your weekends.

Dislikes

Team leads are biased. If you are performing well then you will get all the benefits like flexibility in your work schedule, you can choose your weekends or change it as you like. Easily you can take leave. Where others need to fight for that.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

The only good part is that they provide work from home opportunity.

Dislikes

Each and everything. 1. Leave Policy: They don't even provide sick leaves. When asked, manager gives lame excuses like there isn't enough staffing, etc. 2. Favoritism: Favorites of manager only gets to grow. You will not be promoted even if you perform well, only favorites will get the opportunity even though they don't deserve it. 3. Unreasonable target: They provide targets that are unreasonable. Don't even dare to logout before achieving target, else you will be called and asked to complete target by logging in again. 4. Salary and benefits: Very poor salary structure. Even the incentive structure is also poor. 5. Irresponsible and uncooperative leads and higher authority: Manager and leads don't pickup calls. They don't even respond to messages after seeing it. Manager doesn't know how to manage employees and leaves Overall, if you don't want to join hell, please don't join Ttec....Read More

Likes

CANTEEN FOOD, CLEAN FLOOR AND WASHROOMS, GOOD SECURITY, CAB FACILITIES WITH SECURITY GUARD.

Dislikes

THE MOST TOXIC OFFICE IN AHMEDABAD... MANAGERS AND TEAM LEADS DO MENTAL HARASSMENT/RAGGING TO THOSE WHO DO NOT GO BY THEIR LOBBY OR INTERNAL BAD POLITICS.... DURING THE TRAINING, THEY SHOWCASE THEMSELVES TO BE THE BEST ORGANIZATION. BUT, ON THE INSIDE IT'S JUST THE OPPOSITE. THEY HAVE THIS (HARD TOKEN) CALLED PING ID. WHICH THEY WILL MAKE THEM INSTALL IN THE PHONES OF THE JOINEES ON THE VERY FIRST DAY BY DAYING THAT IT IS USED TO LOGIN WHEN/IF YOU LOOSE THE REAL DEVICE. HOWEVER, UPON INSTALLING THAT THEY ACTUALLY HAVE ACCESS TO THE GALLARY OF THE PHONE, CALLS CAN BE BARGED. HENCE, THEY TEND TO USE IT IN SOME MEANS. THEIR IS THIS MR. TRAINING SUPERVISOR (MR. VISHAL MISTRY) RETIRED FROM THE AIR FORCE, STILL THINKS HIM TO BE IN THE AIR FORCE UNIT"NOT IN AN CORPORATE OFFICE" DESPITE HELPING SOMEONE WHO IS MORE FIT AND ELIGIBLE FOR SUCH CERTAIN PROCESS ASKS TO RESIGN AND LEAVE MENTIONING THAT "YOU ARE AN OUTSIDER. YOU CANNOT DO ANYTHING , NOTHING WILL HAPPEN EVEN IF YOU COMPLAIN." HR SYSTEM LOOKS THE SAME. OVERALL, ITS ONE'S CHOICE TO JOIN AN ORGANISATION OR NOT, BUT LEAVING SUCH A TOXIC COMPANY IS THE BEST THAT ONE CAN DO. TTEC AMD MANAGERS NEED BEHAVIORAL TRAINING FIRST, ON HOW TO ACT UPON EMPLOYEES' HARSH TIME SITUATIONS INSTEAD OF TAKING ADVANTAGE. IT CAN BE SOMEONE'S LAST BETTER OPTIONS. 4TH FLOOR IS AGAIN A MYSTERY. EMPLOYEES IN EBAY HAVE BEEN TAKING HARD DOSAGE SYRUP IN THE TOILET. A LOT OF THINGS!. ADVISE:: PLEASE TEACH YOUR IN FLOOR LEADS, MANAGERS HOW TO BEHEAVE. PEOPLE ARE SOOOOOOOOOO BIASED THAT THEY EVEN COMMENT OF RELIGION AND CREEDS....Read More

Likes

On time salary, quick promotion,their is work life balance.

Dislikes

In area of salary hike increment the policy should be more flexible. As increment is a area of opportunities. And yearly increment policy needs to be changed as an employee joining in the month of January will have to wait for 1.5 yrs for his first increment which is very unfair so basically their should be 2 increment cycle or else the increment cycle should be as per joining date.

Likes

There are nothing to like about this company.

Dislikes

Disgusting management who are biased and force you to work even if you have serious health issues. There are no job security in it. Even if you have leaves then also they won't allow you to take it and if you do take it they will mark it as absent. It's a trap and nothing else!

Likes

100% job security unless you are unable to reach targets for more than 3/4 months.

Dislikes

Salary is very less. Some of the Agents (same position) who joined with an experience of 1/2 years are getting more salary than the one who works in Ttec for more than 3/4 years.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The hygenic working environment, granting leaves, culture

Dislikes

Less appraisal, slow growth, Favouritism

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good company to start career with

Dislikes

There is nothing much to dislike

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing.

Dislikes

Worst place to work. Supervisor eats up your blood and NSA.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.