TTEC India Customer Support Representative Reviews

Likes

I liked working in TTEC, it was one of the best work environment I have ever worked. Unfortunately I have to resign due to family issues otherwise I would have spent a good amount of time working there. There were some issues but there were minor as compared to positives.

Dislikes

Majorly my opinion about is TTEC is positive however there are some issues. First, I was not happy with provided training, the training material was guarded as it was a super secret stuff. I struggle with rote memorization therefore I have to revise material multiple times to memorize it but all training was kept on office computerswith no outside access. Next there is problem of miscommunication,...Read More

Likes

Likes

Dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Likes

Likes

Dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing, Always salary issue

Dislikes

Office politics

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I do not like anymore

Dislikes

TL. Manager. Partiality. Unprofessionalism.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Initially it feels like your family but once you come on the floor and start working as an associate or a representative you will understand the politics and understand work culture. It's so pathetic.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Only that the environment of this company.

Dislikes

Increment structure of the salary as I am tenure sr employee 8 years in this company then also my salary is under 30k that is very shameful and new employee are mostly get salary more then me so in this sence my growth in term of salary is Tribble.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture and supportive environment.

Dislikes

No salary hikes even year, no any US or any of the Indian holiday off are given. Only fixed 2 day week off is given. However this is the only company where you can take many leaves, they do not hesitate to give you leave to go home or support your family. So it is the best part of the company.

Likes

CANTEEN FOOD, CLEAN FLOOR AND WASHROOMS, GOOD SECURITY, CAB FACILITIES WITH SECURITY GUARD.

Dislikes

THE MOST TOXIC OFFICE IN AHMEDABAD... MANAGERS AND TEAM LEADS DO MENTAL HARASSMENT/RAGGING TO THOSE WHO DO NOT GO BY THEIR LOBBY OR INTERNAL BAD POLITICS.... DURING THE TRAINING, THEY SHOWCASE THEMSELVES TO BE THE BEST ORGANIZATION. BUT, ON THE INSIDE IT'S JUST THE OPPOSITE. THEY HAVE THIS (HARD TOKEN) CALLED PING ID. WHICH THEY WILL MAKE THEM INSTALL IN THE PHONES OF THE JOINEES ON THE VERY FIRST DAY BY DAYING THAT IT IS USED TO LOGIN WHEN/IF YOU LOOSE THE REAL DEVICE. HOWEVER, UPON INSTALLING THAT THEY ACTUALLY HAVE ACCESS TO THE GALLARY OF THE PHONE, CALLS CAN BE BARGED. HENCE, THEY TEND TO USE IT IN SOME MEANS. THEIR IS THIS MR. TRAINING SUPERVISOR (MR. VISHAL MISTRY) RETIRED FROM THE AIR FORCE, STILL THINKS HIM TO BE IN THE AIR FORCE UNIT"NOT IN AN CORPORATE OFFICE" DESPITE HELPING SOMEONE WHO IS MORE FIT AND ELIGIBLE FOR SUCH CERTAIN PROCESS ASKS TO RESIGN AND LEAVE MENTIONING THAT "YOU ARE AN OUTSIDER. YOU CANNOT DO ANYTHING , NOTHING WILL HAPPEN EVEN IF YOU COMPLAIN." HR SYSTEM LOOKS THE SAME. OVERALL, ITS ONE'S CHOICE TO JOIN AN ORGANISATION OR NOT, BUT LEAVING SUCH A TOXIC COMPANY IS THE BEST THAT ONE CAN DO. TTEC AMD MANAGERS NEED BEHAVIORAL TRAINING FIRST, ON HOW TO ACT UPON EMPLOYEES' HARSH TIME SITUATIONS INSTEAD OF TAKING ADVANTAGE. IT CAN BE SOMEONE'S LAST BETTER OPTIONS. 4TH FLOOR IS AGAIN A MYSTERY. EMPLOYEES IN EBAY HAVE BEEN TAKING HARD DOSAGE SYRUP IN THE TOILET. A LOT OF THINGS!. ADVISE:: PLEASE TEACH YOUR IN FLOOR LEADS, MANAGERS HOW TO BEHEAVE. PEOPLE ARE SOOOOOOOOOO BIASED THAT THEY EVEN COMMENT OF RELIGION AND CREEDS....Read More

Likes

It was a pleasure working with ttec. Work environment was quite friendly and supportive.

Dislikes

Increment and salary package is major concern, that's main reason people leave ttec though they love ttec a lot. Another is leave policy, sometimes difficult getting leaves when required, not aligned with HR policy.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

There are nothing to like about this company.

Dislikes

Disgusting management who are biased and force you to work even if you have serious health issues. There are no job security in it. Even if you have leaves then also they won't allow you to take it and if you do take it they will mark it as absent. It's a trap and nothing else!

Likes

It is great to work here. If you get a good team lead then you will be heard and appraised. 5 days working so you can get time for your personal life as well. No one will ask you to work in your weekends.

Dislikes

Team leads are biased. If you are performing well then you will get all the benefits like flexibility in your work schedule, you can choose your weekends or change it as you like. Easily you can take leave. Where others need to fight for that.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

100% job security unless you are unable to reach targets for more than 3/4 months.

Dislikes

Salary is very less. Some of the Agents (same position) who joined with an experience of 1/2 years are getting more salary than the one who works in Ttec for more than 3/4 years.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.