Tech Mahindra Senior Technical Support Associate Hyderabad / Secunderabad Reviews

Likes

We will come by point to point: Work-life balance: you wil never see your parents or family in your whole day. Here 9½ hours of working, I used to for 4:30PM (IST) shift, I need to board cab by 2:15 sharp at point pick up which is 2kms away, they will not even wait for another minute and we will reach by 4 with hectic traffic, 4:30 login and we wil be having scheduled breaks 15 mins, 30 mins, 15 mins, where you are not even allowed to exceed break by 1 min, if so WFM mod people will bark like dogs from mod desk by calling your name on floor. And I will be logging out at 2PM and again I need to board cab by 2:15, will come back by 3:30, sleep, wake up, fresh up and board the cab again. There is no life in between. Salary & Benifits: They will decent package, but the twist is even incentives are included in same package. Let me share my experience, I supposed to get around 32k per month, within that excluding incentive, it will be 27k, within that there will be transport deduction of 1k that too with worst maintenance of cabs, one way noddle drop/pic, no AC in cabs even the sun will burn us. And 2k pf deductions, and another wonder is if you opt for medical insurance there will be deduction of 3.5k, so within that 32k, I used to get only 20500, if we are getting incentive, then it will go to around 22k - 24k and great part is no TL/Manager/HR knows how salary structure works. Promotions and appraisals: Don't expect, if you L your managers D you will be definitely promoted as like my earlier supervisor and SME. Job security: If you question/raise your voice within the program. Manager will call you and inform that Tech M is not lacking of employees to encourage you, I will terminate you if I want. Now, you can expect your job security. Literally people are slave there. Skill development/Training: First of all, there will be no upskilling once you hit the floor, when you are in training, they will just read out passages and qualify you, even to become TL, you no need to go through with upskill or upgrade yourself on your leadership qualities, you just need to be there for 5-6 years and wait for IJP and L your managers D, that's all. Literally, no manager/TL/HR knows the meaning and value of team huddles, feedbacks, one on ones, encouraging people. I've asked my manager one day that why my TL is not supportive, not being gentle, not sharing ay updates, not even smiling on face. He replied me back that this is not park to smile and say hi, how come people expect these, you are here to come, work, go, that's it, if not, I will terminate you. Work satisfaction: I don't know how come huge projects like Verizon and all are coming to TechM, they don't know how it's going on. Literally people are having cab delays due to rains and traffic, they are getting forced to extend shifts to cover login hours. I don't know if it is going till upper level or not. Company culture: So called people are behaving themselves as leaders but they don't know meaning of leader, they just think that my associates don't know anything, I need to control them, blame them, scold them, make them work that's it. Culture is going on like this, there is no culture at all....Read More

Dislikes

Please read above

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good Salary and Benefits

Dislikes

Poor Management

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary and compensation looks good

Dislikes

Pressure and work culture

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The managers never used to poke after work hours, and received salary on time but some issues occurred and there were deductions every now and then which were eventually resolved, work-life balance was good.

Dislikes

support after resignation, communication gap, salary issues

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good Salary structure and incentive

Dislikes

No job security in this company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good package with Incentives

Dislikes

Everything is waste. Policies doesn't make sense. We are still working from office in this global pandemic and they only say client didn't approve for WFH. They even think we are school students and check every mistake to point out employee. No friendly culture and people get scared of HR while they walk on to the floor. Worst transportation system. Cafeteria is like stall on road....Read More

Work Details

It's not satisfactory

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

They are asking us to come to work during this pandemic situation. If you are feeling well and don't want to come you will get lose of pay.

Dislikes

Monopoly, management doesn't care about their employees.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I have worked for few other companies as well but I liked Tech Mahindra. The hard work is always rewarded here in terms of compensation as well as growth perspective.

Dislikes

The transport was pathetic but now it is the best.

Work Details

I started as an senior technical support representative and consistently been in top 10 in my LOB for 18months. They recognised my hard work and promoted me as a subject matter expert.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary, Teammates

Dislikes

Transportation

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work environment

Dislikes

No Salary hike, no internal movement....there is no growth

Work Details

Work / mental pressure by manager

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.