Tech Mahindra is rated
2.9 out of 5 stars on
AmbitionBox, based on 92 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Tech Mahindra is rated
2.9 out of 5 stars on
AmbitionBox, based on 92 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Tech Mahindra Customer Relations Advisor Reviews
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92 reviews found
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Popular
Customer Relations Advisor in
Pune
Eservices Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Apr 2019
Likes
Salary on time, good incentives
Dislikes
Worst TOMs in Eservices webchat process. illiterate they are. No respect for employees, forgets that they were also agents. Money can't buy happiness. Please remember and respect the agents
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Relations Advisor in
Pune
Renewals Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 09 Aug 2020
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Organization where in all your ambitions will get fufilled.. 🙂
Dislikes
It only needs an improvement for fixed shift at least for 2weeks.
Work Details
Working here is amazing.. We're always thrilled with new campaigns and new programs. Well! That means we don't get bored doing the same thing 🙂
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Relations Advisor in
Pune
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 30 Mar 2020
Likes
Not anymore
Dislikes
Not like before
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Relations Advisor in
Mumbai
Postpay Calls Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 Jan 2020
Likes
The point I could interact with my managers directly as there was no hierarchy to be followed. I enjoyed working in the Fraud and Security department in the company and also had one of the best managers who handled the team well. I would also like to say that other managers should take an example from him. I left because I wanted topursue something which was more challenging and my manager respected my decision....Read More
Dislikes
The timings were strict. Even if you were a minute late you were marked late. Reaching the office from Malad Railway Station was a challenge. You cannot expect a person to be on time here like how they do in western countries. They expect you to wait back after the shift, especially if you were taking calls. Many times this used to happen. I would say that there was not much growth in the company because it was not challenging enough. The pay was low and not worth it for taking forty stressful calls in a stretch. Toilets were never clean, e.g. The flushes never used to work. A call center job would not be beneficial for your health. The fact that you could only take a single comfort break of five minutes was not enough. On the whole, the company should write a new policy. The ratings I have given are mainly for the calls I used to take. However, my tenure in the Fraud and Security department was a good one....Read More
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Relations Advisor in
Pune
Vodafone australia Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Sep 2019
Likes
Horrible dnt join,
Go for wipro, vodafone or wns.
Dislikes
Compensation, behaviour of managers, deductions of salary, not getting incentives, timings.
fnf procedure is 2months i got it after 2.5 months, huge deductions of salary. i was a top performer in sales yet suffered due to politics.
Dnt join.
Work Details
saes and upgrades of customers for vodafone aus
Work days: Rotational Shift
(Strict Timings)
Customer Relations Advisor in
Malad
Post pay Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Dec 2021
Likes
I did nt like the management it's all about if u r doin chugli to ur team leader they vil b good ..tech Mahindra did nt gave my salary also
Work Details
Terrible
Work timings: Flexible Timings
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Tech Mahindra.
Customer Relations Advisor in
Mumbai
Customer support associate Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 31 Jul 2019
Likes
The worst company i have ever worked with till date
Salary is good.
This company providing cab facility.
Five days working.
Almost very good company.
Dislikes
Na
Work Details
Exciting
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Relations Advisor in
Pune
Postpay Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Dec 2018
Likes
*The incentives payment timeline - Unlike other companies techM provide you the incentives after 45 days of the month hence once the cycle started you'll get kind of 2 salaries a month...
*There is a mid year party and an annual party , both are pretty good in terms of enjoyment
Dislikes
*Your opinions really not matter alot
*Follow the process blindly rather than using logic
*Boss is always right
*Work culture isn't really enjoyable
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Relations Advisor in
Mumbai
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Jul 2018
Likes
Best place to work.. Working here is Fun.
Dislikes
No Comment
Work Details
Fun
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Relations Advisor
Webchat Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 06 Nov 2018
Likes
Travel accommodations are available which is very helpful and also saves money. Training phase is good, trainers see that you learn the work efficiently and also no stress period of your working life.
Dislikes
After spending like min 5 years you get the slightest chance of growth, yes you do get appraisal every year but you will be doing the same job every day and you will still have the same designation. Very dull environment at work. The KPI's are absurd and even the Team leaders cannot fulfill it yet the company thinks the advisers canand will have to, to stay in the company. Work environment is very toxic and it affects your mental state and your personal life too....Read More
Work Details
My work was very boring, it gets monotonous. I was in webchat dept hence all the communication with the customer was on chat, the queries are same. No challenge at all.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Relations Advisor in
Pune
Cancelation Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 Aug 2018
Likes
Nightmare
Dislikes
Many many many
Work Details
Hectic
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Relations Advisor in
Mumbai
IRL webchat Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 12 Mar 2018
Likes
It's certainly great place to work if you want to learn new things and want growth.
Dislikes
Nothing
Work Details
Customer Relations.
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Relations Advisor in
Pune
Retention Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 30 Apr 2018
Likes
Incentive
Dislikes
Company process and policy
Work Details
Hectic
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Relations Advisor in
Pune
BD / Pre Sales Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 27 Mar 2018
Likes
Excellent pay
Dislikes
Rotational shifts and WO
Work Details
Smooth process
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Relations Advisor in
Mumbai
Retention Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 24 Aug 2017
Likes
TMBS gives you ample opportunities for growth. Also it helps you to develop your inner skills.
Dislikes
TMBS is only concerned about its own profit and its customers. It has nothing to do with the employees working for them especially the job security is terrible.
Work Details
NA
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Relations Advisor in
Pune
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Jan 2020
Likes
Incentives and perks
Dislikes
None
Work Details
I was in sales and loved the kind of sales work environment and commission provided.
People also ask about Tech Mahindra's Customer Relations Advisors
Is Tech Mahindra a good place to work for Customer Relations Advisors?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 92 employee reviews, it's clear that most customer relations advisors have a below average experience working at Tech Mahindra. Job Security holds the highest rating at 2.9, while work satisfaction is rated the lowest amongst all factors at 2.4. Read reviews about job security and work satisfaction on AmbitionBox.
Does Tech Mahindra pay their Customer Relations Advisors well?
According to AmbitionBox reviews, Tech Mahindra customer relations advisors rate their salary and benefits at 2.8 out of 5, based on 92 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Tech Mahindra's customer relations advisors salaries here and to read reviews specifically about salary and benefits at Tech Mahindra for customer relations advisors, click here.
How is the work culture at Tech Mahindra for Customer Relations Advisors?
Work culture at Tech Mahindra for customer relations advisors is rated 2.7 out of 5 by 92 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Tech Mahindra for customer relations advisors, click here.
How is the job security at Tech Mahindra for Customer Relations Advisors?
Based on 92 reviews on AmbitionBox, Tech Mahindra's customer relations advisors rate job security at 2.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Tech Mahindra. To read reviews about job security at Tech Mahindra for customer relations advisors, click here.
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