Scaler Academy Senior Customer Service Associate Reviews

Likes

Flexible work. Impact oriented. Strong mission and vision

Dislikes

Lack of strong leadership

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Cross team collaboration in helping the learners queries promptly.

Dislikes

Within team co-ordination and career growth/ skill development.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Working at Scaler is an awesome experience. The learning and growth opportunities and great and the leadership is very supportive. I am personally very passionate about Scaler's mission to transform education.

Dislikes

Nothing

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Love the freedom and approachability to make things happen. Love the transparency of senior leadership too.

Dislikes

Nothing as such.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Its such a lovely experience to work in Scaler

Dislikes

There is no specific dislikes in my work place

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

NA

Dislikes

NA HIRE AND FIRE

Likes

Good salary / less pressure / high incentives / 5 days working / lot of perks / flexible working hours

Dislikes

Nothing as of now

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Helpful, nice people in general. High growth.

Dislikes

None that I can think of.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Best place to improve and learn new skills. You have many high performing candidates around you which pushes you to give your best and get any kind of help. You will actually know what does the word "Impact" mean.

Dislikes

Not a typical company where you expect to perform at an average rate and still be satisfied. Work life balance depends on how you treat your work and how good you are at being efficient.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company culture is good. 4 time meals and snacks unlimited. But Depends on which department you are in. Customer Support is the worst with the manager and VP

Dislikes

The Manager Pankaj of Customer Support is very toxic and the VP does not care. No promotion. No job security. Minimal hike like 1000-1200 each year. Even bonus is not sure.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing.

Dislikes

You work here and you will see yourself what kind of people are there on the senior level positions. This is the fst company where I have seen managers having liquor on the floor. People with no good backgrounds have been promoted on higher positions. These people do nothing just sucks the blood of BDAs. They take holidays on Saturday and Sunday giving one or the other reason essentially because they want to spend time with their families however they do not provide any offs to the employees even the person has strong medical or personal reason . They ask you to work on Mondays and Tuesdays. Pathetic culture, these people keep on shouting BDAs for sales like mad dogs. When it comes to supporting they run away. It's really a not safe organisation for women because the managers here characterizes girls without having any shame. They talk shit about girls characters here. Even if you raise voice against it the company takes no action. Surprise to see a company full of brainless people on senior level. If you have to survive in this organisation either you will have to do a** liki**g or you have to tolerate their bull shit mindset otherwise these people will eat your job. The manager they will put you to work under either will eat your brain with nonsense talks all day or he will eat your time with his lane jokes. Ultimately this company has appointed verbal and mental abusers on senior levels. When you join the company these people on the fst few days will show you like you have joined heaven however within 15 day I bet you will know their sick mindsets and their way to handle teams. Hence I request you to not to work under these brainless fools....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

What i love about scaler academy is the supportive and a collaborative work environment. The people here are really helpful and always willing to share their knowledge making it easy to learn and grow.

Dislikes

Nothing as such

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Working at scaler academy has been an incredibly rewarding exp. the company has a dynamic and growth-oriented culture that constantly encourages innovation and learning. Being part of the team that is dedicated to reshaping tech education is both challenging and fulfilling. The leadership is supportive and values employee input making you feel like a key contributor to the company's success. Scaler also invests in it's employees through continuous learning opportunities and a focus on personal and professional growth. The environment is collaborative with a talented team that is passionate about making a difference. If you're looking for a place that offers both career growth and a chance to make a real impact, Scaler academy is the place to be....Read More

Dislikes

Nothing as such

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Scaler is truly Google of edtech. The management consistently strives to make things better for customers and employees. It's a place where you genuinely feel happy after making a sale because you know that the course will transfer the customer's career. The founders and strategy team are constantly working to enhance the product and improve customer experience, which only boosts our confidence to sell it. It's incredibly rewarding to be a part of company with such great vision...Read More

Dislikes

You get all meals and unlimited snacks here! So, be conscious about your weight. Haha

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

I joined Scaler in August 2021 as a Manager and now i am an AGM. I have about 8 yrs experience in edtech now and scaler by far has been the best organisation for me till date. Increment, culture, learnings, growth have been great.

Dislikes

NA

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Post working in 4 Ed-Tech's I feel this is one of the best place for you to be working with a fast paced growing Ed-Tech. 1. The compensation - You work 9 hours genuinely and how much money you make will always be important. Here, the compensation and the incentives that you can make is significant from any other organisations withsimilar model of work. 2. 5 days working model : When Ed Tech started, majority of the organisations was working in a 6 day working model. Taking a stand and ensuring that the work was always a 5 day work model always motivated us. 3. Realistic Expectations : There is a difference between un achievable target and pressure induced work, and giving realistic targets and getting it done. The company has worked out a model where the targets are realistic. 4. Flexibility and consideration : Three times food can be a small gesture for few, but this is a significant parameter which defines an organization which will look forward to ensure food at all times. There is always a flexibility of WFO option based on performance as well....Read More

Dislikes

1. People can feel overwhelmed initially with the technical understanding required in selling a in house product. This will go once we learn and unlearn things and understand the approach used in the organisation.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.