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Qatar Airways

Compare

4.0

based on 536 Reviews

Filter reviews by

Qatar Airways Customer Service Agent Reviews

based on 26 reviews

Updated 22 Jan, 2025

Overall Rating

4.6/5

How AmbitionBox ratings work?

Category Ratings

4.7

Salary

4.6

Company culture

4.6

Skill development

4.5

Work satisfaction

4.4

Work-life balance

4.4

Promotions

4.3

Job security

Top Mentions in Qatar Airways Customer Service Agent Reviews

26 reviews found

Sort by: Popular

Customer Service Agent in Ahmedabad

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Jan 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Kolkata

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Dec 2024

Likes

Goods

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All good & perfect

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

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Customer Service Agent in Ahmedabad

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Nov 2024

Likes

The work life balance & work culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

N/A

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

Customer Service Agent in Doha

Full Time

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Feb 2023

Likes

Everything

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None so far

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Doha

Full Time

Flight & Airport Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 20 Aug 2022

Likes

You got the chance to work with different nationalities.

Salary - Good
Skill development - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

N/A

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Agent in Ahmedabad

Full Time

Customer Service Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Dec 2022

Likes

Nothing to be liked about it.

Dislikes

Work life balance is the worst here. But if someone's passionate enough to work in an industry which requires 10 or 11 hours of the day in continuous callings then go ahead but for me, it didn't work out that well.

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Nagpur

Contractual

Airline Services Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

1.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 27 Jan 2024

Likes

Qatar airways itself

Salary - Good
Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Not extending the contract because of there own conflict with mekdam and giving us false hope

Job security - Bad

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Customer Service Agent in Ahmedabad

Customer Service Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Jun 2022

Likes

Only salary part is good

Dislikes

Company culture..it is like we are still working in 19th century. Very old fashioned management with no motivation to new comers. Very much rigid with its policies.

Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Every week pur shifts are changing. It is zero work life balance.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Service Agent in Ahmedabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

In all aspects it’s a wonderful company. Lucky to be a part of World’s Best Airline.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing much .. However dynamic work schedules….

Work Details

Work timings: Strict Timings

Customer Service Agent in Doha

Csa Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 20 Apr 2022

Likes

One the best environment to work with and best feeling to work in Airport alhamdulilla I am happy

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

N/A

Work Details

Too Good with different Cultures

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Ahmedabad

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 19 Jan 2022

Likes

Overall it's amazing experience here

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Doha

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Feb 2022

Likes

Work culture and travel benefits

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Ahmedabad

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 05 Aug 2021

Likes

Working with Qatar Airways is very good. Job is always safe.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Local management is not so good

Work Details

Working with Qatar Airways good but no growth

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Agent in Ahmedabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 01 Jun 2022

Likes

Job security and compensation

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Work life balance

Customer Service Agent in Ahmedabad

Contact Center Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 May 2022

Likes

People around me... They all are very helpful full.... N the office atmosphere is so positive

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing bad about the company they firstly provides uhh respect n then the want... Tha's it.... Lucky to be a part of wonderful organization 😇

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Doha

CSA Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Nov 2021

Likes

I am happy to report you that they are the good employees and they too take good cares to there employers .That’s why work environment is good and we can take a lot of knowledge through our instructors and seniors.

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing.

Work Details

Interesting.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Agent in Airport

Full Time

Customer service Agent Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Aug 2022

Likes

Overall good experience

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Staff behaviour

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Agent in Doha Qatar

Full Time

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Sep 2020

Likes

I Tested Covid Positive in the month of June and Company same day Put me in Qurantine Building With All the Required Things and Facilities on their Own Cost , I got Recover and thanks to Company but soon after one Month they Redudant me. Which makes me Very sad and I went into Depression.

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything is Perfect. But the Management Dealt with Staff Badly. Ideally Redudant Staff is not a Solution when Staff needs you , you fired them which makes all Staff Negative Impact also Negative Work Culture. I think Sending in LWP was better option rather than to Firing Staff.

Job security - Bad

Work Details

Lovely.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Agent in Doha

Airline Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Mar 2022

Likes

I am greatful to have an opportunity to work with a international airport environment with huge diversity. Helped me to improve myself in developing my knowledge and skills, and to deals with customers and colleagues from different cultures.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I am bit disappointed when I got redundant from the company due to covid, even after my long service of 6years. Still hoping to get back to the family as soon as possible

Work Details

Great opportunity to have supportive team and accomplishing task together was a mental satisfaction.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Agent in Doha

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Oct 2019

Likes

Good place to Learn & work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Seniority Problem

Work Details

Good place to work

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Top trending discussions

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11 YoE .NET Dev, Offer 1-36 LPA Hyderabad vs offer 2- 30 LPA Bengaluru

11 YoE .NET Developer, I'm already in Bengaluru. Offer 1 - 36-37 LPA - Hyderabad Hybrid - Service company (30K Employee). Offer 2- 30 LPA - Bengaluru Hybrid - Product Company(Less famous product company, but basis the interview I liked the company). Last CTC 29 LPA including Bonus.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 26 Qatar Airways reviews submitted by Qatar Airways employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Qatar Airways is the right company for you. 81% of employees ...Read more