NatWest Group Customer Service Operations Analyst Reviews

Likes

The Leave policy is the only thing good about this company.

Dislikes

One of the most significant drawbacks of working here is the glaring issue of inadequate compensation. Despite being assured of competitive pay, you will often find yourself underpaid. During appraisal discussions, the management frequently justifies minimal increments by claiming that your salary is already above the industry benchmark—a statement far removed from reality. Over time, this persistent undervaluation can erode your motivation and hinder your professional growth. You may feel trapped by the rigid 90-day notice period policy, which not only limits your mobility but also causes you to lose touch with critical interview skills. The work culture leaves much to be desired. Managers often show little regard for employee well-being, fostering an environment where working excessively long hours is the norm. The lack of genuine recognition or meaningful benefits further exacerbates the dissatisfaction. Overall, this workplace struggles to provide a supportive or rewarding environment, leaving employees feeling unappreciated, demotivated, and stagnant in their careers....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Likes

Leaves are Good compared to the market

Dislikes

Webchat Dept. in chennai . Too much politics.. People licking management's shoes gets promoted to higher levels , where as the hardworkers stay in the same level and management tries to ditch them . Drug usage , alchaloic managers are allowed inside the office and when someone raises questions , they try and somehow get them fired. And they don't give a shit about employees personal life

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Likes

Great Infrastructure, world class facilities, professional environment, diversity etc.

Dislikes

Inner management, bonuses, only one sided cab service.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

RBS is very good company specially for girls and house wife , rbs is providing Very good environment and facilities. So that women can achieve their career in banking sector.

Dislikes

I Don't think so any dislike in RBS but need to improvement like more opportunities for those people who are already working with RBS from long time . Like preference for those people who is acutely deserve the next level. Please providing the support those people as well.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It was very good experience in working there. Work life balance is good. Had great fun time over there.

Dislikes

One thing is there is not much growth in my process.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

One of the best organisation i have worked with. Managers and higher leadership is very good. Worklife balance in the organisation is excellent and you get good amount of leaves to enjoy with your family. I want a re entry in this organisation this is all i can say.

Dislikes

The only one thing which should be corrected is providing both way cabs to employees during return to office days. Apart form this i dont have anything to say.

Work Details

Work policy: 8 working days in a month. Starting from the starting of the month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

People friendly, good environment and an excellent culture and can see a gradual growth as per our performances and a very good and excellent place to work 😀

Dislikes

Nothing

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

The environment is very friendly and it's very accommodating especially for women. There is good work life.

Dislikes

The pay and hike is a bit low compared to the market for certain units. And it only offers one way cab.

Work Details

Work policy: 40 to 50 percentage of the working days in a month to be completed from office and remaining as work from home

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I haven't come across any such positive things.

Dislikes

Poor work life balance, they talk a lot about employee wel being but on the ground nothing visible significantly. The health insurance policy is not par to market standards.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

- Work Culture - Flexibility in timings

Dislikes

- Low scope of learning and growth - More of 'quantity' than 'quality' tasks - Dated processes increasing the manual tasks significantly

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It is really good at working on NatWest Bank, the culture is so good also. People are also supportive and because of Hybrid nature there is flexibility of working.

Dislikes

I don't find anything wrong working NatWest Bank.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Nothing special to highlight, just a normal corporate like others.

Dislikes

Hike and Appraisal is not very attractive. The organization demands you to be more competitive and challanging but salary Or appraisal won't be competitive, it's usual as per market or below market norms.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The company is good and the working enviroment is the best that you can ever find anywhere.

Dislikes

The salary growth is worst. Even after 2 years you will get penny in increment.

Work Details

Work policy: 9 days a month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Steady job, moderate work pressure. Good leave policy. Transport available for odd shift hours.

Dislikes

Legacy technologies, reliance on vendor companies to do most of the work. Slow promotions and lower salary increment as you move up the chain.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work-life balance

Dislikes

I would not recommend working for this company who are getting hired on (FTC) if you're looking for job stability and growth. Despite completing the probation period, I was hired on a Fixed Term Contract (FTC) and was never made permanent. Here are my key issues: 1.Lack of Job Security: Even after successfully completing the probation period, they continued to keep me on a fixed-term contract with no intention of making me a permanent employee. 2.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job. 3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract. 4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good pay for Freshers as of now 4LPA and best company for high level managers as may use to work here for 15+ -20+ years. Leaves are great as Annual leave -30, Sick-12, Comp off 8 per year. In my department the work culture is equal to IT, one the Well reputed company in banking

Dislikes

Many will work for 15+ years and become Rulers and Decide with their preferences for Promotions and Hike. This will kills the growth of an employee, some of the departments will ask you to work from that work time which is usual in banking sector.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.