MakeMyTrip Senior Customer Service Executive Reviews

Likes

Likes

Likes

Dislikes

Likes

Awesome

Dislikes

Nothing is there to dislike

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Likes

Challenging work environment

Dislikes

Upper management

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Culture

Dislikes

Na I can't think of any

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Stability is the major keyrole here.. If you kind of person who think of doing govt Job as private for stability & comfort . Job Security & Stability Both are best where you can think of retirement once you join as Senior Manager & Above.

Dislikes

Bad for those who joined as IC Role. Your more than 8 hours (personal life) will be affected. Not much hike in appraisal more than 15%(If you are best). No personal training or skill development from org level.Not for those who have started thier careers 3-4 years back & looking for growth. If you are fresher or have less than 1 year exp or more than 10 years exp joining as Senior manager & above then it can be the best place to work for....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Good and helpful colleagues

Dislikes

1. Toxic management. I was shocked to see how managers behave. Too High ego and they use jargon and internal terminalogy, and if you don't understand and ask for clarification. He will say even college people knows that. 2. Less hikes even if you're really good performer. 3. planning to take long leave ? Coming back after maternityleave ? Just now got married and planning to be relaxed for few weeks ? Be ready for daily bullying and humiliation from your manager. 4. People only talk in hindi even in scrum and meetings. 5. You can take few WFH(2-3) in a month if you're manager is happy with you. 6. They have unlimited leaves policy so that people don't end up using leave quota and only take 10-12 leaves in a year. Manager even cancel leaves and not approve WFH, and you end up with LOP. 7. Even if your team does not have enough work to make your work life balance bad, they will humiliate and bully you for every small mistake. 8. Managers tries their best to hide their mistake and pass Blame to another team sometime it's borderline unethical. My suggestion: If you're working in good company. Don't join it. Everybody who joined with me either already left or regretting coming here. And don't join flights, if you want to stay sane....Read More

Likes

Worst company of my career! Worst part about the company is their HR, if you visit them with any complaints against your manager, they will make sure to make your life hell. First they will put you on notice period saying your performance is below par, then when they could figure out you’re not able to find another job they’ll pushyou take an early release and they won’t charge you a penny in the name of recovery period, and in case you go to them for early release they’ll make sure you pay for the recovery days even when the manager is aligned for early release. Such hypocrites work here, especially in the hotel supply division! Even the manager will expect you to work for atleast 12 hours a day, they will shout at you for little mistakes in front of everyone to humiliate you and HR will still support your manager! These people don’t care about your mental health, I had to take regular counselling to cope with the environment. Every colleague of mine is frustrated in the team with over burdening!...Read More

Dislikes

Culture

Likes

1. Exposure to a profit making product based organisation. 2. Exposure in large scale system to manage large active user base. 3. Average office space on good location.

Dislikes

1. No work life balance. 2. Long working hour culture in from office. 3. Strict 5 days work from office. 4. No flexibility in doing day to day work, you have to be always align with your manager for basic things. 5. No job security even if you are a good/average performer. 6. Micro-management in basic day to day tasks from Manager to Director positions. 7. Limited car parking in the building, you have park in different privately owned parking which are free but way away from office building. 8. Knite Ryder drink parties after office hours for office politics and all important decisions making for the team. If you are in the closed drink buddy group irrespective of the position from SDE/SDET to Manager/Director/VP. You are safe. 9. Smoking group same as drink party from SDE/SDET to Manager/Director/VP then you can take multiple brakes in office hours [3 hours work + 2 hours meetings + 1 hour lunch + 2 hours smoking (30 mins each)] 10. No job security for SDET/QA, silent firing is on going. Managers and Directors asks good/average employees to forcefully resign form the organisation in the name of performance. 11. People get insecure easily....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

While it began well for me, over the 2.5 years, the work culture has been hampered. Work life balance is still better than many other companies.

Dislikes

Work culture is getting worse currently. No growth prospect. People are stuck in the same position for many years. Not a good pay master.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Security and camaraderie among the people

Dislikes

Hierarchical structure, politics in getting good appraisals and promotions. Incumbent culture. Employee benefits negligible for people below manager designation.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The training program of the head quarters is excellent and the mentors of the head quarters are too good.

Dislikes

The franchise owner near opp to Inorbit mall Mumbai whose owners name is Ms.Shruti Khanna is the worst to work with .She hires when she needs and then when her purpose is solved during high season she starts torturing and humiliating so that the employee itself leaves the company.She has been doing this for years and even doesn't pay for the incentives nor does she pays the salary if the employee has to leave because of some geniune reason.Her right hand Afroz too manipulates the employees who work there and is a bad fit for any company as he doesn't speak well of the owner and misguides the new employees .So the minute any person joins in this franchise is filled with all negativity and is often scared of his/her job....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Colleague's are good nature

Dislikes

Manager don't have way of talking, special ticketing team like Kapil Goswami manager , to much politics, The manager does not want us to learn anything new here so that we can go for better opportunity. The manager does not give appraisal. At all, the manager wants us to flatter. So don't join

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

They work on hire and fire system within 4-5 months from the joining you will be kicked out of the company. Politics on high level from top to bottom to even HR. I had such a horror experience. Just play with your piece of mind.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.