IDFC FIRST Bank Customer Service Supervisor Reviews

Likes

The work environment is very friendly and welcoming. The bank's policies are employee-friendly, and the benefits are good.

Dislikes

Overall good experience. No dislikes.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I get to interact with so many different customers everyday, it's very engaging. The training provided by IDFC is top-notch and they prioritize developing our customer service skills. The pay and incentives are also motivating.

Dislikes

No dislikes as such

Likes

Only Salary

Dislikes

Team politics , partiality towards employees, lots of work pressure, break timings are too less, break timings are horrible , don’t having any tea break washroom breaks , overall break is only 45 mins from that 30 mins for lunch and rest 15 mins u can utilise for washroom and for tea. No food is allowed on workstation, no breaks areallowed after 5.30pm , mobile phones are not allowed, 7 days working culture. Leave preference is there but for that also, so much struggle. Nobody is supportive in terms of any challenges about working arrangement. Total useless peoples are hired as a managers and TL’s don’t have any knowledge about process and company internal policies, they don’t need employees they need machinery, robots who only follow what they want, suddenly take any decisions which will impact the employees wealth and impact on the job , they urge employees to do resign. HR also not supportive all are same....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

Likes

Good at customers service. A bank who always prioritize customers.

Dislikes

Slow Growth

Likes

First job and worst job

Dislikes

Management is not good

Likes

Everything about this place is 100% beneficial work wise

Dislikes

Nothing

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I like how the company supports learning and growth. Colleagues are very helpful and the processes are smooth

Dislikes

I don’t have any dislikes to share as such

Likes

I Like The Bank System And Process

Dislikes

As A Sales Executive Officer Not Pay The Customer Payment But Bank Role If we Are Payment Customer Amount

Likes

I like the working culture at IDFC and also I have learned many things from IDFC about tha Business Loans

Dislikes

No dislikes at IDFC FIRST BANK, I have enjoyed my working experience at IDFC.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Employee benefits as per banking industry is good if u have home loans

Dislikes

Work life balance, leadership is like complete egoistic and worst, salary hike is not based on performance, job security is close to nothing

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The organization's emphasis on ethical practices, transparency, and creating a positive social impact resonates with values.

Dislikes

"I feel that the organization could place greater value on employees who demonstrate both hard work and smart work. Recognizing and rewarding efforts more effectively could help boost morale and create a more engaging and motivating workplace environment."

Likes

HR processes and Policies are good.

Dislikes

A company doesn't work on hia own.. Its the people who drives it. If the driver is not good enough in terms of taking calls then team down the line will always suffer.

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Bank is fully digital,there is no paper work.

Dislikes

Collection pressure on credit. Senior sales person Maintained there hierarchy. For my point of view it's not right for long term goal.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Pay structure and other incentives plan And Mr Vaidyanathan

Dislikes

Regional Head always threatening and pushing to resign or termnate employees even after doing day job. Lots of VC/Concall at late hours and harassed to employees No proper feedback shared to MD and CEO by Senior Management(Business and HR)

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Bank working culture is worst and bank pressure is misleading to misselling of product like insurance, no proper support from HR and Top level management, they are treating employees like slave and lack of concentration on service part, No job secure, employees are fed up working in IDFC also no proper system and access to track or reach to backend team.

Likes

Scope for learning because there were huge work areas for improvement.

Dislikes

No value of hard work.... It seems recognition and rewards often favor certain employees over hard work and performance. A fair, merit-based approach would boost morale and motivation.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.