ICCS Senior Customer Service Executive Reviews by 10+ Employees | Rated 2.3/5

What employees say about ICCS?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

83% employees reported

Flexible timing

38% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

2.0

Rated by Women

3 reviews

2.4

Rated by Men

7 reviews

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11 reviews found

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Senior Customer Service Executive in Chennai

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Oct 2024

Likes

Work satisfaction I liked there the most.

Work satisfaction - Good

Dislikes

Skill development chance is low and culture is also poor and there you're not be getting the chance to build up your carrier.

Salary - Poor
Skill development - Poor
Promotions - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Chennai

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 24 Mar 2025

Likes

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Promotions - Poor

Senior Customer Service Executive in Gautam Buddha Nagar

Full Time

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 20 Feb 2025

Likes

Salary - Good

Dislikes

Team and members of unicef

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

Voice \/ Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Jan 2025

Likes

They offered a good salary

Dislikes

There is nothing about liking this company, they have terrible policies there. No job security, they can throw you out any time without proper justification.

Job security - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior Customer Service Executive in Noida

Full Time

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 29 Jun 2022

Likes

There was nothing good and the experience was just ok.

Dislikes

Their culture, company policy and management.

Salary - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Senior Customer Service Executive in New Delhi

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 20 Nov 2023

Likes

Nice company , and nice environment

Salary - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Management is not so good at all

Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in New Delhi

Full Time

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 31 Jul 2023

Likes

Nothing

Dislikes

They are asking you to come early at 8:45 am and wants you to leave at 9:00 pm so that kind of shifting they want from us I can’t do this yr Salary is jot on time it’s always come late Their leaders don’t know how to behave with juniors they are like we bought his/her now we can do want we want…..

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Senior Customer Service Executive in Noida

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 23 Apr 2024

Likes

I don’t like anything about iccs

Dislikes

I Would like to inform you that Iccs is very bad company due to the management issue still I did not receive any stipend also experience later No one will support while you are working All support staff and senior staff is bullshit and fool

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

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Senior Customer Service Executive in Noida

Customer Care Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 28 Apr 2022

Likes

It's good to work with the company I have learnt a lot of things there.

Dislikes

I don't like its administration because I have seen many times unhygiene toilet and found their AC never worked during on duty.

Work Details

It was good. I have learnt a lot of things there. I have enhanced my communication skills and other product knowledge. I also learnt how to solve the problem of other people through cold calling. I have learnt to work according to the procedur

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in New Delhi

Voice Process Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 05 Sep 2020

Likes

No Did not support in Pandemic Time

Dislikes

HR and Operation Management behavior

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad

Work Details

Poor

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Noida

Dish tv Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 17 Apr 2019

Likes

This company I am not satisfied

Dislikes

This company behavior not satisfied

Salary - Bad
Job security - Bad
Promotions - Bad
Company culture - Poor

Work Details

Work timings: Strict Timings

Top trending discussions

View All

I have below 2 offers. which one to join. Need some guidance. 1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus. 2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus (temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)

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AmbitionBox has 11 ICCS reviews submitted by ICCS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICCS is the right company for you. 83% of employees reported the working days a...Read more

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