HTC Global Services Lead Technical Writer Reviews

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Like you about working at HTC global services

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dislike about working at HTC Global Services

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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I felt it was important to share this write-up about Balaji Desikan who's the account head of ADM projects, after coming across some negative and derogatory comments in a public forum. I'm not here to take sides or pass judgement, but rather to provide my honest experience working under his leadership on two key transformational projects for a reputed australian client over than span of 1.5 years. I had the privilege of being an active core team member on both these projects that we had delivered successfully, earning multiple accolades from the client's stakeholder and management. During my time working under him, He's someone who consistently focused on the betterment of the project, always striving to improve our ways of working. He played a pivotal role in setting up the process initiatives across project management, delivery and reporting, all of which were crucial to our success. One notable improvement that he brought in was the best practices for reporting project status and updates. This included creating daily detailed reports during UAT/E2E phases, as well as weekly and delivery reports through dashboards. Also, we standardized the email report templates, providing stakeholders with clear, consolidated view of key metrics, current progress, potential risks and proposed remediation. Our client stakeholders regularly expressed their appreciation for the clarity and transparency of our reports. These helped them stay aligned with project status and provided valuable insights into both progress & challenges. One of our biggest wins, was that these reporting practices were recognized as best practices and have been implemented in their org, receiving praise from their top management. Like any critical project, we faced challenges and some heated moments which is part and parcel of any project delivery. We delivered these projects successfully without any slippages and in good quality which were critical to client, as they viewed them as transformational initiatives that would significantly reduce with operational costs. The client management team from abroad even scheduled a special meeting to acknowledge the successful delivery of the project, even though we were the vendor company. They expressed their appreciation for entire team & Balaji, for the efforts in successful delivery of these projects. Personally I'm proud to be part of this journey & BALAJI DESIKAN's team. I have learnt a lot from him on the ways of working, project management and delivery, reporting which enhanced my skills in these areas at the end of these assignments. I thank him for his mentorship. I would like to conclude with the saying "A mentor is one who knows the way, goes the way, and shows the way"....Read More

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have few

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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I previously worked at HTC Global Services in 2023-2024 with a Leading education related client. Now, I am working in the Netherlands at Seagate Hard Drive Company as a product Manager. AFTER REVIEWING THAT SHIT COMMENTS, I want to share my thoughts about Balaji Desikan. Have you heard of DORA Technology? In my current company, we're still doing R&D to generate accurate DORA reports automation, but Balaji had already implemented it successfully in his one of the client project in 2024 itself. Tracking lead time isn't easy, especially without the help of a ticketing tool. But Balaji figured out a way to calculate lead time without relying on any system or even developer input. That's impressive because, even with a ticketing tool. it usually just fetches data and calculates based on developer status updates, He took it a step further- he built a way to track lead time without needing any external support. He created a complete project tracking system that gave visibility into everything: End to end activities - without using any external tools, just his own thought process and algorithms. If this model were applied across projects, It would be a game changer. It could easily identify bottlenecks and give developers complete visibility into their workflows, and make efficient software deliveries. This methodology and way of thinking were something I learned from him. It's not just a software development - it's an advance software management. Many developers don't even realize the value of these high-level activities. Just sitting and coding doesn't teach you these insights. Developers often focus on flexibility and finding comfortable solutions, but Balaji's approaches things differently, He follows the rule of ITSM protocols and optimizes methodologies to make them more efficient. That's the key difference between a developer and him. Another Incident: In Nov 2023, my client's website crashed because of an overload of requests, even though we had a load balancer in AWS cloud environment. Balaji steeped in, found the root cause, and suggested a solution of use the Round-Robin algorithm. That fixed the issue. The client adopted his approach, and they still using that method till to hanlde traffic efficiently. I still remember the moment when he got appreciation from Australian client for his quick thinking and problem-solving. Also, he implemented a solid bug-tracking system that categorized bug based on type, grouped and prioritized them effectively, and suggested log-based sorting to prevent similar issues in future. His structured approach to bug tracking made a huge difference when I worked with him. Before making false allegations and frame it someone, check the history of the person. He is not arrogant at all. He was my manager, and if you truly show your ability and dedication to your work, he will definitely support you all the time and situations. This is my personal experience....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Bonus for working extra days as per client requirements Colleagues and seniors are competent

Dislikes

Leave policy is updated suddenly and leaves are slashed They enroll you for insurance scheme, the premium of which gets deducted from CTC offered

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

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No likes, Only dislikes

Dislikes

1. Lack of fun activities and team-building exercises 2. Excessive workload with minimal breaks 3. Insufficient recognition and rewards, leading to lower appraisals These concerns highlight the need for a better work-life balance, employee engagement, and recognition initiatives."

Likes

I don't think I like anything from this company

Dislikes

I worked for Ford client. The Ford projects were handled by a guy named Balaji Desikan. Eventhough the company has good reputation before this guy is spoiling the name by abusing his employees and their families. He looks to be having serious mental health condition cause in meetings instead of planning and talking about technologies with engineers he tells his prideful stories and wastes the times of those engineers. He is extremely self conscious and abuses anyone who brings a better idea. If you oppose his points he would call you names. I don't know who appointed such an immature person as a delivery head for such a big client like Ford. Because of his abuses some people had gone to an extent of suicide. I think soon cause of him the company will get into trouble. There is no professionalism or practicality in the way he talks. He just want to make the employees work for 16 hrs if they refuse he will treat them badly. He even abuses women and easily gets away with it. He often comes to the meeting as if he is going to handle everything but in truth he just abuses everyone for a full day and calls name on managers of the project, establishes himself to be superior and tells his stories and he wastes a full day. Then he asks for productivity of the day cause of that we need to work at late nights. He wants people to work on weekends and in holidays as if we are going to get the salary of a CEO and he won't give the allowances. We can't even come out to drink water he will immediately assume that we are wasting time such a worse culture he is maintaining in the organization. I never seen such an immature person in this height. Anyway I am leaving this company hence I don't have to worry. I am writing this review to warn the ones whoever is looking to join this organization in Chennai Tambaram Mepz....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

If you ever get placed in this company forget about work life balance. That too if you got inside ADM projects you will be literally made to work for 16 hrs. The director or delivery head of this ADM projects who is handling Ford Balaji Desikan is an Hasshole. He is a narcissist who never wants his employees to have a personal life like himself. God knows whether he fathered his own children or rented them by someone impregnating his wife. Balaji Desikan literally abuses everyone he even harasses women and threatens them. But he gets away from everything just because he is one of the shareholders of the company. He even takes pride in it. Balaji Desikan likes "Yes men" or "kuckmen" as he himself is a narcissist he needs constant evaluation and attention some times we doubt whether he is a cay. Balaji Desikan for sure has Narcissistic Personality Disorder cause he comes to the meeting only to talk about himself. He wastes all the day by his filthy mouth and he asks output for the day. Any person working under him is living in a hell. Balaji Desikan don't even know the meaning of leadership he assumes accepting whatever he says is leadership. Balaji Desikan literally heated seats of HTC for more than 20 years 🤣 ROFL and he worked only in one technology and relational databases and he thinks he is the GOD of programming languages and advises us how to work. Man seriously just remember if you are reading this take it as public threatening whoron I will get you no matter whatever the circumstances. Cause of you one of the person I know had gone to an extent of suicide. The day I find you I will show you how those people felt about you....Read More

Work Details

Work timings: Strict Timings

Likes

It all depends on the Client and the Manager whom you’re working with. Regular appraisals. Work life balance. If you are performing well there are good chances for H1B. If your shift ends after 10 PM, you have the cab facility regardless of the gender. No counterparts. You directly deal with the clients.

Dislikes

Very less night shift allowance. Financial team is not at all reachable. Smaller hikes. Not a great infrastructure. Don’t even have a good cafeteria. Even the associate managers are just like any other developers.

Likes

small company thinks Client is god for HTC ,whatever they say they will do it blindly and they won't think anything, not taking care of emp , then nothing use of client Nothing to like in this organisation, The good think in this org HRs and HR directors will work very fast if in employees exit process..

Dislikes

You should work like a S L A V E Sin this org,you will get excellent rating and feedback from your managers but you don't get increments though you are eligible. By any chance If you ask increment though..