HCLTech is rated
3.7 out of 5 stars on
AmbitionBox, based on 11 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
3.7 out of 5 stars on
AmbitionBox, based on 11 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HCLTech Customer Service Representative Reviews
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11 reviews found
for
"appraisal"
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Customer Service Representative in
Chennai
Full Time
·
IT Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 02 Apr 2024
Likes
Good to work over there
Dislikes
Appraisal and promotions
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chennai
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 22 Jan 2024
Likes
Yea I like the most
Dislikes
The salary issue and till now didn't get any appraisal or paper
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Procurement & Purchase Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 01 Nov 2023
Likes
Good culture, facilities.
Dislikes
There late appraisals.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chennai
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 11 Jul 2023
Likes
Team culture is good.
Dislikes
Working hours is too long nd too much pressure. No hikes..no bonuses nd no perks
Work Details
Work policy:
3 days/week from office
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Chennai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 30 Mar 2023
Likes
The environment was nice as a beginner I love the work place , The way of approach and response was convincing not much pressure understanding coworkers.....
Dislikes
Disappointed with salary increment, no extra Bounty , lack of recognition and low wages.
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Lucknow
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 24 May 2023
Likes
Best MNC company and it's always welcome and give chance to fresher always...
Dislikes
Appraisal and salary is too low
Work Details
Work policy:
Only female shift 07:30 am and 08:30 am can go to office otherwise work from home
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Ambattur
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 19 Feb 2023
Likes
Learning
Dislikes
There is no promotion and appraisal
Work Details
Work days: Monday to Friday
(Strict Timings)
You are reading trusted reviews. Keep reading to find out more about
HCLTech.
If you make any error then they will give you multiple chances.They will not going you immediately fire.
Dislikes
Very low Appraisal, suppose you have Rs.15k/mnth in hand salary and you will get yearly appraisal like Rs.200 or Rs.500.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chennai
Full Time
·
Credentialing Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 09 Aug 2021
Likes
My fellow colleagues, job security and on time pay
Dislikes
Must provide career growth for employees, require appraisal for their achievements and hard work, no connectivity between base level employees and manager level employees, could not have work life balance, always asking to extend shifts, addition of process is continuously happening but no increments or satisfying pay given, work pressure</mark>... I was the score card topper twice, but I have got nothing for it, that's very disappointing and demotivating...
Please help employees after their resignation if they have any queries......Read More
Work Details
Poor
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Telecommunication Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 11 Jun 2020
Likes
I didn't work there at the time of lockdown. I leave the job earlier than that.
Dislikes
Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. <mark style="background-color: #fff5e4;">I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. </mark>Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes....Read More
Work Details
Generally speaking, my work is slightly challenging as I have to look after the entire product marketing and distribution life cycle as well as manage day-to-day yield operations. Pitching for my company as a marketer gets tiring and the task is slightly
People also ask about HCLTech's Customer Service Representatives
Is HCLTech a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 11 employee reviews, it's clear that most customer service representatives have an average experience working at HCLTech. Job Security holds the highest rating at 4.1, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about job security and career growth on AmbitionBox.
Does HCLTech pay their Customer Service Representatives well?
According to AmbitionBox reviews, HCLTech customer service representatives rate their salary and benefits at 3.0 out of 5, based on 11 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about HCLTech's customer service representatives salaries here and to read reviews specifically about salary and benefits at HCLTech for customer service representatives, click here.
How is the work culture at HCLTech for Customer Service Representatives?
Work culture at HCLTech for customer service representatives is rated 3.7 out of 5 by 11 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech for customer service representatives, click here.
How is the job security at HCLTech for Customer Service Representatives?
Based on 11 reviews on AmbitionBox, HCLTech's customer service representatives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech for customer service representatives, click here.
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