HCLTech Customer Service RepresentativeNoida Reviews
based on 28 reviews
Updated 17 Nov, 2024
Overall Rating
3.8/5
How AmbitionBox ratings work?
Category Ratings
4.2
Job Security
3.9
Work-Life balance
3.9
Company culture
3.8
Work Satisfaction
3.6
Skill development
3.5
Salary & Benefits
3.1
Promotions/Appraisal
HCLTech is rated
3.8 out of 5 stars on
AmbitionBox, based on 28 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
3.8 out of 5 stars on
AmbitionBox, based on 28 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HCLTech Customer Service Representative Noida Reviews
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28 reviews found
Sort by:
Popular
Customer Service Representative in
Noida
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 17 Nov 2024
Likes
Supportive seniors
5 day work culture
Dislikes
Poor salary
Poor work life balance
Compulsory overtime
Customer Service Representative in
Noida
Full Time
·
Operations Support Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 10 Aug 2024
Likes
Work satisfaction was there , there was no work load..
Dislikes
Promotions / Appraisa
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Customer service representative Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Jun 2023
Likes
HCL Technologies is a great company to work for.
The benefits are amazing and the people are friendly and welcoming.
The company culture is great and it's easy to make friends here.
I would definitely recommend this company to anyone looking for a job in the tech industry.
Dislikes
Salary package is not good.
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Procurement & Purchase Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 01 Nov 2023
Likes
Good culture, facilities.
Dislikes
There late appraisals.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 07 Jun 2023
Likes
Work culture and ambience.
Dislikes
Late promotions and salary hikes.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 May 2023
Likes
I like the work environment.
Dislikes
There is nothing to dislike.
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 03 Jan 2023
Likes
All colleagues are very supportive and cooperative in work field..
Dislikes
Salary is ver less. Work pressure is more than expected
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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HCLTech.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Jul 2023
Likes
Work experience was amazing, I was more productive then athors, but I didn't feel work prasar
Good ecosystem, good offices, salary is credited on time
Dislikes
Politics, forced night shifts,
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 24 Aug 2023
Likes
Overall Good.
Dislikes
There graveyard shift.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Customer Service Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 07 Oct 2022
Likes
Job security
Dislikes
No appraisal or promotion
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Software Development Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 03 Oct 2022
Likes
If you make any error then they will give you multiple chances.They will not going you immediately fire.
Dislikes
Very low Appraisal, suppose you have Rs.15k/mnth in hand salary and you will get yearly appraisal like Rs.200 or Rs.500.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Customer Service Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Feb 2022
Likes
Everything is in moderation.
Dislikes
Sometime Rotational shift gives you hard time
Work Details
The Job is quite interesting
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
CSR & Sustainability Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 14 Mar 2023
Likes
Nothing
Dislikes
There is no work balance manager can call you anytime and you have to answer that call or else he will give you threat, I will not give your name for appraisal or i will cancel your approved leave
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Technology / IT Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 May 2022
Likes
The management and job security was really good
Customer Service Representative in
Noida
Full Time
·
Recruitment & Talent Acquisition Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Mar 2021
Likes
Everything is very good in HCL technologies.
Work Details
Awasome
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 27 Jun 2021
Likes
HCL is a brand. It is very good company dor freshers, work culture and ethics are outstanding.
Dislikes
HCL deducts our salary if we extend our breaks.
Work Details
Good
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Noida
Enterprise & B2B Sales Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Aug 2021
Likes
Nothing, they hire graduates with excellent communication skills, tiring interview process and reward you with few pennies literally I mean it few pennies as a labour...
Dislikes
Worst culture, poor training system, worst hiring process, management staff is too much egoistic... I don't know for what they behave with you like untouchable and shuhh.. Kind of pathetic attitude... And at the end they'll sell you out as a third party payroll to another company... You'll know nothing what is going on with you and you have to be agree on pros and cons they are doing to you.
Work Details
Poor
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Noida
HR Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 14 Feb 2022
Likes
It's a great organization to start your career in international process as you get an exposure of to speak to customers all around the globe which enhances your communication skills. Additionally, you get a chance to work on different softwares and technologies which can be highlighted on your resume.
Dislikes
It's a great place to start career but honestly I will suggest to invest only one year of your time in BPO secter as the company provides promotion but only after you give 3 years moreover, promotion doesn't mean salary hike here.
Additionally they insist you for over time but you don't get paid for over time sometimes and at the end of the month you get your salary on time but each and every month there will be unnecessary deductions by payroll department, getting reembersment for those deduction is a long and frustrating process.
Long story short work here only for 1 year for experience and don't expect good compensation....Read More
Work Details
Overall experience is average for me because of long working hours and low compensation but team leaders and supervisors and SMEs have been really supportive and friendly through out the journey.
People also ask about HCLTech, Noida Customer Service Representatives
Is HCLTech, Noida a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 28 employee reviews, it's clear that most customer service representatives have an average experience working at HCLTech, Noida. Job Security holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.1. Read reviews about job security and career growth on AmbitionBox.
Does HCLTech, Noida pay their Customer Service Representatives well?
According to AmbitionBox reviews, HCLTech, Noida customer service representatives rate their salary and benefits at 3.5 out of 5, based on 28 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about HCLTech, Noida's customer service representatives salaries here and to read reviews specifically about salary and benefits at HCLTech, Noida for customer service representatives, click here.
How is the work culture at HCLTech, Noida for Customer Service Representatives?
Work culture at HCLTech, Noida for customer service representatives is rated 3.9 out of 5 by 28 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech, Noida for customer service representatives, click here.
How is the job security at HCLTech, Noida for Customer Service Representatives?
Based on 28 reviews on AmbitionBox, HCLTech, Noida's customer service representatives rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, Noida, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech, Noida for customer service representatives, click here.
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