Gupshup Customer Success, Service & Operations Department Reviews

Likes

please don't join

Dislikes

Nothing is good in this company for ops team ,especially for those of us in IM team. we are constantly overburden , being forced to work 12 hour shift without any consideration for work-life balance. Despite all the effort we put in, the management attitude is appalling-they keep shouting at us, showing no respect or appreciation for our hard work. There is no proper planning or support from the leadership, and instead of addressing systemic issue, they keep piling more responsibilities on us.to make things Worse, even HR is involved in this toxic cycle. if we dare to rise any concerns or share the pain we're going through, HR Simple inform the concerned manager , making the situation even worse for us. this result in targeted harassment aimed at breaking us down mentally and emotionally until we have no choice but to leave the company. but the nightmare doesn't stop there -if some one decides to resign, they are subjected to different type of torture. HR and management delay the relieving process, creating unnecessary hurdles and making it extremely difficult to move on.it feels like we trapped with no escape, constantly under pressure and stress, with no empathy or support from the organization...Read More

Likes

only plus is wfh

Dislikes

dirty politics, lack of job security and selfish colleagues, sometimes working hours can extended upto 10 hrs

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Amazing environment for beginners. There is no limit to learning. The company believes in its employees and gives fair oppertunity to everyone to prove themselves which is good.

Dislikes

At times it becomes difficult to sustain due to the work load and less number of staffing in several teams. Work life balance sometimes becomes a myth here otherwise I feel it's a good place to work.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary Benifit

Dislikes

Work Culture Work Satisfaction

Likes

There is nothing to like

Dislikes

Company politics, No job security, No support from HR and Management, Zero learning etc

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

They just tend to acquire companies and fire their employees

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Likes

There is nothing to like if you don't know someone at higher level.

Dislikes

Treating employees like robots, no proper training for any process.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Dislikes