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Gupshup
3.5
based on 163 Reviews
Company Overview
Company Locations
Working at Gupshup
Company Summary
Gupshup operates in the messaging technology sector, providing tools for businesses to connect with customers via SMS, social media, and voice platforms.
Overall Rating
3.5/5
based on 163 reviews
8% below
industry average
Critically rated for
Promotions, Job security, Work satisfaction
Work Policy
Hybrid
64% employees reported
Monday to Friday
90% employees reported
Flexible timing
79% employees reported
No travel
68% employees reported
View detailed work policy
Top Employees Benefits
Health insurance
5 employees reported
Cafeteria
4 employees reported
Free meal
3 employees reported
Job/Soft skill training
2 employees reported
View all benefits
About Gupshup
Founded in2004 (21 yrs old)
India Employee Count501-1k
Global Employee Count501-1k
HeadquartersSan Francisco, California, USA
Office Locations
--
Websitegupshup.io
Primary Industry
Other Industries
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Gupshup provides an enterprise messaging platform. Pivoted to a messaging app and tools for the developers to build, test, deploy, monitor and track bots across various platforms. It helps businesses to engage with the customers using various channels that include SMS, Whatsapp, Facebook, Twitter, Voice, Amazon Alexa, Team chat and Google Assistant. Clients include Facebook, Twitter, Cisco, Linkedin, Infosys and Paytm.
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Gupshup Ratings
based on 163 reviews
Overall Rating
3.5/5
How AmbitionBox ratings work?
5
58
4
46
3
24
2
8
1
27
Category Ratings
3.6
Salary
3.5
Work-life balance
3.3
Skill development
3.2
Company culture
3.2
Work satisfaction
3.1
Job security
3.0
Promotions
Gupshup is rated 3.5 out of 5 stars on AmbitionBox, based on 163 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Gupshup
based on 154 reviews
3.0
Rated by 28 Women
Rated 3.2 for Salary and 3.1 for Work-life balance
3.6
Rated by 126 Men
Rated 3.7 for Salary and 3.6 for Work-life balance
Work Policy at Gupshup
based on 45 reviews in last 6 months
Hybrid
64%
Permanent work from home
21%
Work from office
15%
Gupshup Reviews
Top mentions in Gupshup Reviews
+ 5 more
Compare Gupshup with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.5/5 based on 163 reviews | 3.5/5 based on 182 reviews | 3.3/5 based on 7.4k reviews | 3.7/5 based on 55 reviews |
Highly Rated for | No highly rated category | No highly rated category | No highly rated category | Salary |
Critically Rated for | Promotions Job security Company culture | Job security Promotions Skill development | Job security Promotions Company culture | Job security Promotions |
Primary Work Policy | Hybrid 64% employees reported | Work from office 74% employees reported | Work from office 48% employees reported | - |
Rating by Women Employees | 3.0 Average rated by 28 women | 3.8 Good rated by 43 women | 3.2 Average rated by 623 women | 3.3 Average rated by 13 women |
Rating by Men Employees | 3.6 Good rated by 126 men | 3.5 Good rated by 122 men | 3.3 Average rated by 6.4k men | 3.8 Good rated by 36 men |
Job security | 3.1 Average | 2.9 Poor | 2.7 Poor | 3.0 Average |
View more
Gupshup Salaries
Gupshup salaries have received with an average score of 3.6 out of 5 by 163 employees.
Software Engineer
(86 salaries)
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₹6 L/yr - ₹25 L/yr
Senior Software Engineer
(63 salaries)
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₹13 L/yr - ₹40 L/yr
Software Engineer Level 1
(36 salaries)
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₹7 L/yr - ₹20 L/yr
Software Engineer2
(35 salaries)
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₹8.2 L/yr - ₹30 L/yr
Associate Software Engineer
(31 salaries)
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₹3 L/yr - ₹10 L/yr
Product Manager
(29 salaries)
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₹12.5 L/yr - ₹35 L/yr
Software QA Engineer
(25 salaries)
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₹4.5 L/yr - ₹17 L/yr
Business Analyst
(25 salaries)
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₹7.5 L/yr - ₹13.6 L/yr
Associate Product Manager
(18 salaries)
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₹6.5 L/yr - ₹25 L/yr
Sales Manager
(17 salaries)
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₹10 L/yr - ₹20 L/yr
Gupshup Interview Questions
Interview questions by designation
Top Gupshup interview questions and answers
Gupshup News
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Top 10 Machine Learning Chatbot Development Companies in India
- Ezeelive Technologies is a leading AI-driven chatbot development company based in Mumbai.
- Haptik, founded in 2013 and acquired by Reliance Jio in 2019, is a leading AI-driven chatbot development company specializing in enterprise conversational AI.
- Yellow.ai, formerly known as Yellow Messenger, is a leader in voice automation, AI-powered chatbots, and customer engagement solutions.
- Gupshup is one of India’s largest cloud messaging and chatbot platforms, offering ML-powered chatbot development.
Dev | 27 Feb, 2025
Gupshup Introduces AI Agent Library for Business Applications
- Conversational AI startup Gupshup has unveiled its new AI Agent Library in Bengaluru.
- The library features 15 pre-built and customizable AI agents designed to streamline AI-powered enterprise interactions.
- These industry-specific AI agents aim to improve customer engagement, operational efficiency, and business processes.
- The AI agents can be integrated with various communication channels and backend systems, providing measurable impact and quick deployment for businesses.
Analyticsindiamag | 13 Feb, 2025
Gupshup rolls out multimodal AI agents to fuel AI adoption for enterprises
- Conversational AI platform Gupshup has launched an AI Agent Library with 15 pre-built and customizable AI agents for enterprises.
- The library of AI agents enables enterprises to enhance customer experience, reduce time-to-market, and drive revenue growth.
- Gupshup's AI agents are built on large language models, integrated with backend systems, and can be deployed across multiple channels.
- The AI agents offer specialized capabilities for industries like retail, fintech, travel, real estate, and consumer goods.
Yourstory | 13 Feb, 2025
Gupshup Launches AI Agents To Boost Conversational Engagement
- Gupshup has launched an AI agent library of 15 pre-built and customisable agents.
- The AI agents aim to boost conversational engagement, customer experience, and operational efficiency.
- These agents are optimised to have substantial business impact, rapid deployment, and deliver high ROI.
- Gupshup provides AI-powered chatbots integrated to various communication channels, serving companies in different sectors.
Inc42 | 13 Feb, 2025
Gupshup With Beerud Sheth: Decoding The SaaS Giant’s SMS-To-AI Journey
- GupShup has been instrumental in bridging the gap between how people use social media and how they shop online.
- Founded in 2004 as an SMS-based social network, the firm moved to WhatsApp and IM-based messaging for brands and has now adapted to conversational AI in 2024.
- The ability of the company to continuously shift according to new paradigms has enabled it to create a huge moat over the past 2 decades.
- Gupshup is a $1.4bn company, backed by Tiger Global, Fidelity and many other VCs.
- The company is looking at a potential IPO soon but has to reverse-flip to India first.
- Company’s consolidated revenue grew 55% in FY23 and is set to grow 2x in FY24.
- Innovation is in the DNA of Gupshup and has always encouraged experimentation and risk-taking culture for all employees.
- For strong leadership, they look at a combination of resume value, attitude, mindset, entrepreneurial spirit, and curiosity.
- Compliance is integrated into the innovation strategy, and the company keeps an eye on the latest regulations and trends in different jurisdictions.
- Gupshup has adapted to regulatory shifts to enhance the user experience and combat business uncertainties.
Inc42 | 10 Feb, 2025
Gupshup investor cuts value of its stake again, implying new valuation of $486M
- Fidelity has reduced the value of its stake in Gupshup, implying a new valuation of $486 million.
- Fidelity slashed the estimated worth of its stake by another 7.7% last month, lowering the value by more than 65% since its mid-2021 investment.
- Fidelity initially invested $16.2 million in Gupshup in mid-2021, valuing the startup at $1.4 billion.
- Gupshup raised $340 million in 2021 from investors including Tiger Global, Think Investments, and Malabar Investments.
TechCrunch | 31 Dec, 2024
India’s Consumer Affairs Ministry Launches AI Assistant for Complaint Filing
- The Ministry of Consumer Affairs in India has launched Jagriti, a virtual AI assistant for filing complaints, in collaboration with Gupshup.
- Jagriti uses cutting-edge text-to-speech and speech-to-text capabilities to provide stepwise assistance in filing complaints.
- Consumers can authenticate with their mobile number and file a complaint in less than a minute with Jagriti's interactive flow.
- However, Jagriti can currently only file complaints in English and Hindi.
Analyticsindiamag | 24 Dec, 2024
Gupshup appoints Trisnia Anchali Kardia as country head in Indonesia
- Gupshup has appointed Trisnia Anchali Kardia as the new Country Head for Indonesia.
- Anchali's role will focus on expanding Gupshup's enterprise business and driving market leadership in Indonesia.
- Indonesia's growing digital landscape and demand for AI-driven conversational solutions make it a critical market for Gupshup's growth strategy.
- Anchali brings over a decade of experience in business messaging and technology sales, making her a valuable addition to Gupshup.
ISN | 11 Nov, 2024
Startup news and updates: Daily roundup (November 11, 2024)
- CoinDCX launches new brand campaign 'Learn Karo.Crypto Karo.' with Gautam Gambhir as brand ambassador to empower Indian investors with knowledge about crypto investments.
- 3C IT Solutions & Telecoms India appoints Hashyadeep Dave as CEO to drive business growth, operational efficiency, and customer-centric approach.
- RED.Health launches Salus EMS, an end-to-end emergency medical services platform in India, leveraging real-time video consultations and AI-powered features.
- NetApp India elevates Vasanthi Ramesh to Managing Director, responsible for strategic initiatives, innovation, and growth in the region.
- Gupshup appoints Trisnia Anchali Kardia as Country Head, Indonesia, to expand enterprise business and drive market leadership in conversational AI engagement.
Yourstory | 11 Nov, 2024
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Gupshup FAQs
When was Gupshup founded?
Gupshup was founded in 2004. The company has been operating for 21 years primarily in the Software Product sector.
Where is the Gupshup headquarters located?
Gupshup is headquartered in San Francisco, California.
How many employees does Gupshup have in India?
Gupshup currently has more than 900+ employees in India. Engineering - Software & QA department appears to have the highest employee count in Gupshup based on the number of reviews submitted on AmbitionBox.
Does Gupshup have good work-life balance?
Gupshup has a Work-Life Balance Rating of 3.5 out of 5 based on 100+ employee reviews on AmbitionBox. 64% employees rated Gupshup 4 or above, while 36% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Gupshup work-life balance reviews for more details
Is Gupshup good for career growth?
Career growth at Gupshup is rated as moderate, with a promotions and appraisal rating of 3.0. 36% employees rated Gupshup 3 or below, while 64% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Gupshup promotions/appraisals reviews for more detailed insights.
What are the cons of working in Gupshup?
Working at Gupshup does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and work satisfaction, based on 100+ employee reviews on AmbitionBox.
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