Google Operations Center Senior Customer Support Associate Reviews

Likes

All the negative reviews here are genuine. Nothing to like. Please do not join if you are a career oriented person and into digital marketing and have knowledge about Google ads and Dv360. The management is in a fairy land illusion claiming we re the best in industry which is a myth they believe. if you talk to hr and management about the problems n career growth in the organisation, the leadership team says we are giving you free food in cafeteria for you. Really pathetic and unprofessional....Read More

Dislikes

This organisation GOC is an utter embarrassment to all the companies and do not value experienced employees. Downright cheap and unprofessional. They only play the Google brand game and give cheap compensation to employees. It's fake Google. Only to ease the work of Google Employees and to put the blame on you.

Work Details

Pathetic

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to speak about

Dislikes

Working life is terrible cannot make time to spend on self no growth no OT even after working to clear the issues.

Work Details

Extend time but no OT

Work days: Monday to Friday (Strict Timings)

Likes

Friendly work environment Good bonus n perks

Dislikes

Changing the process without our consent

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Considering that GOC provides good insurance policy and bonus nothing other than that were appealing or worthy to be shared. Although experience at work will remove all the happiness.

Dislikes

The worst experience that any employee could face here would be by the management themselves, the managers or team lead aren't aware of how to tackle the strong inflow of contacts. The forecasting of the inflow is very bad, team gets to listen from the managers in a very bad tone. The Leads don't know how to provide effective communication or speak in a professional tone. Managers rarely takes a meet with all of the associates and one on one by the team leads happen very rare. The managers also manipulate very easily when it comes to annual hike or bonus, they just add some random arguments to make you believe that you haven't met the metrics which is totally the opposite. Overall, very bad management and you'd feel that you are not part of a Google Firm but you are working for a vendor who just has the name of Google. Also this is a 24/7 rotation shift role....Read More

Work Details

Support oriented role for Google Products like Ads, Analytics, Firebase and GA4.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I have been working since 2.9 years. During this period, I have worked with a couple of teams and it was quiet good in terms of learning, productivity, fun etc. Although I worked rotational shifts as well as the week offs, I didn't face much pressure as I used to complete my work sincerely and update the status of the completed workand I used to logout. I felt working from home is really a luxury because I managed my work and my personal life. Things are going well and I was also planning to go for my higher studies. I was in a stage where I should be keeping things to work in the right way. In the meantime due to unforeseen situations, the team got wrapped up and the management has tried moving to other teams. Then I wasn't satisfied and went to the customer support team as I was in an assumption that I can learn a lot in the subject as I have more than 3 yrs of experience by that time. Now I repent that my decision is completely wrong because now it is where I am struggling to have a work life balance and I couldn't take it anymore. Things are not as expected. I hope they should change in the coming days atleast and people like me shouldn't suffer with any mental or physical health issues...Read More

Dislikes

I never wanted to be in Customer support but the situations are quiet different at that time. You could manage in any team unless it's a chat or phone support. These teams are highly impossible to manage for a person like me. Lot of pin pointing attitude rather than giving a polite feedback when there are any errors, the attitude changes specially noticed with the quality team. The team never gives a direct answer to a question raised...Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Google Operations Center Management is HIGHLY TOXIC. The Higher Management in Google Operations Center has No Clue what is going on in the Company and within the Support Teams. The Higher Management in Google Operations Center has literally No Visibility and No Clarity. UNDESERVING PEOPLE with ZERO KNOWLEDGE on PRODUCT are getting PROMOTED to TEAM LEAD and MANAGER ROLE due to TOXIC POLITICS of GOOGLE OPERATIONS CENTER. Team Leads are just involved in Micromanagement and making the Support Associates work for 16 Hours Everyday without giving any Extra-Allowances. HR Department of Google Operations Center is equally involved into Toxic Politics and will not address any queries of the concerned employees....Read More

Dislikes

One person from our Team is now Suffering from High Depression due to Toxic Work Culture and Toxic Politics of Google Operations Center. Google Operations Center is just trying to copy the Brand of Google but Failing Terribly in doing so. The company just started in 2019 and is facing it's Highest Attrition Rate in Last 3 years. Our Entire Batch is now Regretting the decision of joining Google Operations Center on Customer Support Senior Associate Role. AVOID JOINING GOOGLE OPERATIONS CENTER unless there is no good opportunity available in the market, else you will be regretting it later after joining....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

People with Call Center Non-Technical Background are getting promoted to Team Lead Role for Technical Projects in Google Operations Center. Poor People Management, Toxic Work Culture and Politics is leading to employee dissatisfaction. There is no Career Growth in Google Operations Center and the work life is so Stressful that you'll end up facing Depression, Anxiety and other Health Issues.

Dislikes

Team Leads will go as far as Micromanaging the team members just to show that the Management is being done. The Management in Google Operations Center is trying to copy the culture of Google but they're terribly failing as an Organization. Team Leads will make you work for 16 Hours in a day with redundant work without giving any extra-allowances in the salary.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

There only good thing you can get here is the google brand name.

Dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.