Genpact Customer Success, Service & Operations Department Reviews

Likes

Nothing

Dislikes

Plenty of things to dislike. 1.Salary 2. Appraisal 3. Employee recognition 4. The managers want the associate to be their eyes and ears. 5. Management is not employee centric. 6. HR not willing to talk or respond to the email. Whenever called they would just reply “I will call youlater”. Not recommended at all....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel.

Likes

Working at Genpact is often appreciated for its focus on learning and growth, with ample training opportunities. Employees enjoy exposure to diverse global projects and a collaborative, inclusive culture. The company offers career advancement opportunities and recognizes performance through rewards. Flexible work arrangements contribute to work-life balance....Read More

Dislikes

Some employees may find workload pressure and long hours challenging, especially during peak periods. Salary growth and career progression can feel slower compared to industry standards. Additionally, rigid processes in a large organization may sometimes hinder flexibility.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

The leadership is there with you, sitting next to you. The actual visibility in layman language. One can learn and shadow multiple task or skills can be improved. Training and learning are one of the best features one can apply for and it’s easy to apply unlike other organisation.

Dislikes

I do not have dislikes however the one part that I really think that can improve is Salary structure. This should at least match the brand value that Genpact has in the market.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary comes on time

Dislikes

Managers like sandeep bhati are taking personal vendetta by moving people out of process out of his will rather than based on performance. He is currently manager at crossriver bank transaction monitoring team Too much work pressure Target is set so high so that no one is able to meet expectations We have to work on saturdays and sundays...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Genpact is good but GoDaddy process is gross

Dislikes

6 days working, only one week of, salary also is 15k per month only, customers u get are terrible, it's more like a sales roles, if ur interested in sales then only apply for this role else dont

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

It is one of the best companies in the world.I work here. I consider myself very lucky. The best thing about Genpact is that job security is the most important thing for every employee in his life.I have no complaints with Genpact since the time I have been working there till now. Through this medium, I would like to tell Genpact that if the salary is a little better, then every employee will be able to survive well. According to the way inflation is increasing in life. Thankyou Regards Devesh Devesh (703196821)...Read More

Dislikes

If we talk about dislikes, then there is nothing disliked. There is just a small problem inside the stomach that if we are talking about transport then there is a little issue in transport. Otherwise everything is ok.There should be a good increment so that every employee can live his life well. The way things are getting expensive,the way people have medical issues, etc....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Hybrid work option still offered by some processes

Dislikes

Starting with recruitment team, absolutely unskilled. They update incorrect details in joining documents, do not update bank or PF information correctly, and there is no proper point of contact. Salary in hand and perks offered and actual salary received is in stark contrast, lot of hidden adjustments so if you receive the perks as promised, consider yourself lucky</mark>. Employees are restricted from reaching out to HR directly. To sum up, it all depends on the manager...Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Worst interview process. HRs are not profesional. They'll just interview and after that won't update the status. Salary is very low even for experienced ones. If the interview is scheduled for tomorrow 11 AM, then they'll mail on today 8pm to inform, in case of walk-in also. Unprofessional behaviour. I've attended the interviews of other MNCs, but Genpact HRs didn't maintain professionalism...Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.