Add office photos
Filter reviews by
Top Mentions
in Freshworks Customer Success, Service & Operations Department Reviews
7 reviews found for "work culture"
Return to all reviews
asked in
Lead Software Engineer interview
Q1. Square root (decimal) You have been given two integers ... read more
View answers (2) 
asked in
Senior Software Engineer interview
Q2. Triplets with Given Sum You are given an array/list ARR ... read more
View answers (3) Get interview-ready with top interview questions
View all 105 questions
asked in
Software Developer interview
Q3. Wildcard Pattern Matching Given a text and a wildcard p ... read more
View answers (3)
asked in
Graduate Trainee interview
Q4. Valid Parentheses You're given string ‘STR’ consisting ... read more
View answers (2)
asked in
Senior Software Developer interview
Q5. Intersection of Linked List You are given two Singly Li ... read more
View answers (4) 
Return to all reviews
You are reading trusted reviews. Keep reading to find out more about
Freshworks.
Top trending discussions
View All
Career Growth
2w (edited)
effortlesswinner
·
ex -
Smarten Spaces
Need help in deciding from the following offers
I have the following offers:
1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus
Position - manager
2. Infinite computer solutions - 30 lpa fixed
3. Deloitte - Still negotiating trying for 30-35 lpa
I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year.
Please let me know your insights.
Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.
Got a question about Freshworks?
Ask anonymously on communities.
Claim your company page and respond to reviews as an employer.
Jobs at Freshworks
People also ask about Freshworks's Customer Success, Service & Operations Department
Is Freshworks's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 98 employee reviews, it's clear that most employees have an average experience working at Freshworks's Customer Success, Service & Operations Department. Work-Life balance holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 3.2. Read reviews about work-life balance and career growth on AmbitionBox.
Does Freshworks's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Freshworks's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.9 out of 5, based on 98 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Freshworks's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Freshworks's Customer Success, Service & Operations Department, click here.
How is the work culture at Freshworks's Customer Success, Service & Operations Department?
Work culture at Freshworks's Customer Success, Service & Operations Department is rated 3.8 out of 5 by 98 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Freshworks's Customer Success, Service & Operations Department, click here.
How is the job security at Freshworks's Customer Success, Service & Operations Department?
Based on 98 reviews on AmbitionBox, Freshworks's Customer Success, Service & Operations Department employees rate job security at 3.7 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Freshworks's Customer Success, Service & Operations Department, click here.
How do I get a job at Freshworks's Customer Success, Service & Operations Department?
To get a job at Freshworks's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Freshworks interview questions and practice your responses to prepare thoroughly.
Tell us how to improve this page.
- Home >
- Reviews >
- Freshworks Reviews >
- Freshworks Customer Success, Service & Operations Department Reviews Reviews
Gender Based Ratings at Freshworks Customer Success, Service & Operations Department
based on 57 reviews
Rated by 25
Women
Rated by 32
Men
Working Days at Freshworks Customer Success, Service & Operations Department
based on 61 reviews
Monday to Friday
92%
Monday to Saturday
4%
Alternate Saturday off
2%
Other
2%
Work Timings at Freshworks Customer Success, Service & Operations Department
based on 61 reviews
Flexible timing
Strict (9am - 6pm)
Strict (5pm - 2pm)
67%
7%
4%
22% employees reported other strict timings
Shift Timings at Freshworks Customer Success, Service & Operations Department
based on 61 reviews
Day shift
Night shift
78%
22%
Business Travel at Freshworks Customer Success, Service & Operations Department
based on 61 reviews
No travel
75%
Within city
14%
Within country
11%
|
Customer Success Specialist
32
salaries
|  ₹9 L/yr - ₹18 L/yr |
|
Technical Account Manager
22
salaries
| ₹7.9 L/yr - ₹19 L/yr |
|
Product Specialist
19
salaries
| ₹5 L/yr - ₹10 L/yr |
|
Customer Success Manager
19
salaries
| ₹8.4 L/yr - ₹17.8 L/yr |
|
Lead Customer Success Manager
12
salaries
| ₹12 L/yr - ₹33 L/yr |
Explore more salaries
Free meal
3 total
responses
International/On-site exposure
2 total
responses
Office cab/shuttle
2 total
responses
Joining bonus
1 total
response
Compare Freshworks with
Zoho
Compare
Salesforce
Compare
LTIMindtree
Compare
TCS
Compare
Calculate your in-hand salary
Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and
get your in-hand salary
Rate your company