Freshworks Product Specialist salaries in Customer Success, Service & Operations in India (Updated 2025)

Likes

It was a good experience in terms of work life balance and learning and development

Dislikes

Politics against people working outside chennai. Favouritism They do not pay the FNF settlement and will deduct your leave balance pay saying based on baseless excuses

Likes

Salary is good Remote work sometimes is flexible

Dislikes

Not a good company and team members are not supportive Our feedback is not heard Old employees are preferred New employees are not treated well Managers are biased towards old employees No support from team members. If you ask question in a group you would be made to feel that you are not worth. Team members old emoloyees will project in such a way that you cannot work on your own without their support. By that way they gain their credits by putting us down. Your work is not appreciated they tell it is normal work But when you do a mistake it is magnified Less recognition Recent layoffs is worst. Why did they hire so many people and then fire stating redundant roles. If it's redudant they should not have hired people in the first place. Management does not plan well which made people lose their jobs.

Likes

Work-Life Balance, Salary on time.

Dislikes

Conserved Teams and Team Members. Lake of KTs or Unstructured knowledge transfer. Lack of confidence in new people. They are focused on a few Key and old people. Context switching is very high.

Likes

Its a great product based company. You can get exposure to lot kf different tech stacks and you'll feel responsible for the tasks that ur working on. Great learning experience.

Dislikes

...u have a good bonding with your manager and how willing is he to fight for it. Salary is somewhat low compared to market standards.

Likes

Wide varities of Free Food - Morning, Noon, Dinner and Midnight Free Snacks and Beverages - All Days, Every Alternate Friday - Popcorn with seasoning Diwali Gifts, Quarterly Rewards Instant appreciation and Respectful management Cab facility for EU and US Shifts Beautiful atmosphere No Strict Dress Code Good salary Package Lot of new learning for employees of Product Team Perfect Work Life Balance for Sales, Presales, Marketing, CSM, AE, AM, PMP They Provide Absolutely Free of Cost 2 years Internship program for Software Engineer training for students passed out of 12th standard. Employees are contracted from other companies for GTM roles and treated well without partiality as their own employees Quarterly - All hands meeting and Monthly - Project specific all hands meeting Open to improvement IT support team is Par Excellence

Dislikes

No Job Security Minimal/Less Work Life Balance for Dev and Product Team. Freshers and Upto 2 years experience are overpressured to complete deliverables Recruitment only based on Referrals Exposure to peer department would be minimal