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Filter reviews by Freshworks Customer Success, Service & Operations Department Reviews
Overall Rating
based on 71
reviews
What employees say about Freshworks?
Insights from employee reviews on AmbitionBox
Workplace insights
Work from office
54% employees reported
Monday to Friday
92% employees reported
Flexible timing
65% employees reported
No travel
77% employees reported
View more detailed insights
Gender based rating
Rated by Women
29 reviews
Rated by Men
38 reviews
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Customer Success, Service & Operations
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Career Growth
2w (edited)
a technical lead
Help to Understand
I have below 2 offers. which one to join. Need some guidance.
1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus.
2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus
(temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)
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People also ask about Freshworks's Customer Success, Service & Operations Department
Is Freshworks's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 71 employee reviews, it's clear that most employees have an average experience working at Freshworks's Customer Success, Service & Operations Department.
Work-life balance holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 3.2.
Read reviews about
work-life balance
and
on AmbitionBox.
Does Freshworks's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Freshworks's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.9 out of 5, based on 71 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Freshworks's Customer Success, Service & Operations Department salaries
here
and to read reviews specifically about salary and benefits at Freshworks's Customer Success, Service & Operations Department,
click here
.
How is the work culture at Freshworks's Customer Success, Service & Operations Department?
Work culture at Freshworks's Customer Success, Service & Operations Department is rated 3.7 out of 5 by 71 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Freshworks's Customer Success, Service & Operations Department,
click here
.
How is the job security at Freshworks's Customer Success, Service & Operations Department?
Based on 71 reviews on AmbitionBox, Freshworks's Customer Success, Service & Operations Department employees rate job security at 3.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Freshworks's Customer Success, Service & Operations Department.
Is work from home available at Freshworks's Customer Success, Service & Operations Department?
According to AmbitionBox, 15% of Freshworks's Customer Success, Service & Operations Department employees work from home permanently, 54% work from the office, and 31% follow a hybrid model, based on 13 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance,
click here.
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- Freshworks Customer Success, Service & Operations Department Reviews Reviews
|
Customer Success Specialist
38
salaries
|  ₹9 L/yr - ₹19 L/yr |
|
Customer Success Manager
24
salaries
| ₹8.5 L/yr - ₹19 L/yr |
|
Product Specialist
23
salaries
| ₹6 L/yr - ₹10 L/yr |
|
Technical Account Manager
23
salaries
| ₹7.9 L/yr - ₹16 L/yr |
|
Lead Customer Success Manager
13
salaries
| ₹12 L/yr - ₹33 L/yr |
Free meal
3 total
responses
International/On-site exposure
2 total
responses
Office cab/shuttle
2 total
responses
Joining bonus
1 total
response
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