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Engaged Employer

FNP

Compare

3.2

based on 365 Reviews

Filter reviews by

FNP Customer Service Specialist Reviews

Updated 27 Jan, 2025

Overall Rating

4.0/5

based on 11 reviews

Rating distribution

3 (27.3%)

6 (54.5%)

0 (0%)

2 (18.2%)

Category Ratings

4.0

Skill development

3.9

Company culture

3.9

Job security

3.8

Work-life balance

3.8

Work satisfaction

3.6

Salary

3.5

Promotions

What employees say about FNP?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

87% employees reported

Flexible timing

75% employees reported

No travel

74% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

4 reviews

4.0

Rated by Men

7 reviews

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11 reviews found

Sort by: Popular

Customer Service Specialist in Gurgaon / Gurugram

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Jan 2025

Likes

I like working culture.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing special

Customer Service Specialist in Gurgaon / Gurugram

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 11 Aug 2023

Likes

The environment is very comfortable to work in. And the colleagues are very supportive. Seniors too make sure that every employee is comfortable.

Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Sometimes there is favouritism. TLs behave rudely. Appraisal is not satisfactory if you are working for long. The basis of appraisal doesn't seem fair.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Specialist in Gurgaon / Gurugram

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 28 Sep 2023

Likes

Work life Job security Work Satisfaction

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

.........

Customer Service Specialist in Gurgaon / Gurugram

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 11 Nov 2022

Likes

Company culture

Skill development - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Upraisals and growth

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Specialist in New Delhi

Full Time

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 03 Apr 2024

Likes

diwali party in the farm house and independent culture of job come do sale and go home

Salary - Excellent
Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

i dont get transport easily to my office from delhi it was difficult to travel from north eat delhi it takes about 2.5 hours which looks very uncomfortable

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Specialist in Gurgaon / Gurugram

Full Time

Front Office & Guest Services Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 29 Jan 2022

Likes

I liked the company, starting Salary is also satisfactory. Freshers with good skills can join. Team is good to work with

Skill development - Good
Job security - Excellent

Dislikes

Sometimes there is a lot of work pressure. And we have to compromise for holidays as well. We can't take more than 2 offs easily. I guess currently they have to work alot on how to retain their employees by thinking for them.

Work Details

Overall work life is good. In the time i joined and was very tough for anyone but yes the way the trainers trained And our team leaders and supervisor help is very good.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Specialist in Gurgaon / Gurugram

Full Time

Inbound Process Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 22 Aug 2022

Likes

SO FAR SO GOOD

Job security - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

PAYOUT SATISFACTION

Work Details

Work policy: CAN DO WORK FROM HOME IN ANY KIND OF URGENCY

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

You are reading trusted reviews. Keep reading to find out more about FNP.

Customer Service Specialist in Gurgaon / Gurugram

Full Time

Front Office & Guest Services Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Apr 2022

Likes

There is no job security at all. When the person not in their favour, then they mark quality error in the performance and told to leave.

Skill development - Good

Dislikes

Environment is very bad. Politics is fulfilled in their office environment.

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Overall experience is very bad. The best way to work their is whoever touch their feet, then that person will be their priority if not then they daily irritate the person.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Specialist in sector- 44 gurgaon

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jul 2022

Likes

provide best environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing much that

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Specialist in Chattarpur, Delhi (Headquarters)

Full Time

Sales Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

5.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 08 Apr 2022

Likes

Company is good and they provide proper assistance regarding your job.

Skill development - Excellent

Dislikes

No one is there to listen up your problems, sometimes you have to login on your week off and you have to do work beyond the time. Very poor culture, if you have personal communication with your senior, everything is fine but if you don't have, no one is going to listen you up.

Salary - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

The job is quite interesting and was challenging for me as it was first calling job, but our trainer Mr Sunil helped us alot to improve.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Specialist in Gurgaon / Gurugram

e commerce Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 21 Dec 2020

Likes

mentally exhausting

Skill development - Good

Dislikes

Salary - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Top trending discussions

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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FNP Customer Service Specialist Reviews by Locations

FNP Customer Service Specialist Gurgaon / Gurugram Reviews

FNP Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 FNP reviews submitted by FNP employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if FNP is the right company for you. 87% of employees reported the working days at F...Read more