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FedEx Express

Compare

based on 1.2k Reviews

Filter reviews by

FedEx Express Customer Support Executive Reviews

based on 6 reviews

Updated 18 Nov, 2024

Overall Rating

2.2/5

How AmbitionBox ratings work?

Category Ratings

4.5

Job Security

3.6

Skill development

3.3

Salary & Benefits

3.1

Promotions/Appraisal

2.6

Work Satisfaction

2.6

Work-Life balance

2.4

Company culture

6 reviews found

Sort by: Popular

Customer Support Executive in Pune

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

1.0

Work-Life Balance

posted on 18 Nov 2024

Likes

Shift Timings as it has day shift

Dislikes

Hate the work environment, not at all happening environment and too much of politics and favorism.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Executive in Ludhiana

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 14 Aug 2021

Likes

FedEx based on fast services to their customers, along with benefits for employee as like tuitions fees, skill soft courses available for employees good work environment, team mates supportive. Company policies are good fair and provide increments every quarter.

Dislikes

As per my observation there is no any negative feedback for FedEx

Work Details

My work in FedEx as CFS customer financial services, we as team analyst customer payment and resolve their queries of shipment, we log queries through SAP oracle, use of Excel is there

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

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Customer Support Executive in Kolkata

Full Time

·

CSR & Sustainability Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 10 Dec 2020

Likes

Enjoyed my working days in Fedex in every company there is more or less politics or favoritism but overall experience is good and job security is there without any doubt that's a plus point

Dislikes

Nothing such to mention

Work Details

Good experience

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Executive in Chandivali

Customer Support Service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 22 Jun 2022

Likes

Total hogwash, such a big name but so much politics inside the hierarchy table it's just sad that there's 0 growth in this company.

Dislikes

• 0 growth • Politics • When an employee wants to leave they start acting up • Fake promises before joining

Work Details

Bleh.

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in New Delhi

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 26 May 2022

Likes

every thing is good in FedEx

Dislikes

only salary

Work Details

Excellent

Work days: Monday to Friday (Strict Timings)

Customer Support Executive in New Delhi

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 13 Sep 2019

Likes

Must join on of the best company

Dislikes

Average salary

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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posted on 02 Dec 2024

Likes

Toxic manager Organisation was wonderful

Dislikes

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posted on 26 Sep 2024

Likes

Flexibility and good environment

Dislikes

Leadership issues and goals not defined

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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posted on 13 Sep 2024

Likes

Energetic journey

Dislikes

some people issi

Customer Care Executive in Pune

Full Time

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Voice / Blended Department

5.0

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posted on 10 Jul 2024

Likes

Office environment Supportive management Superb trainer

Dislikes

Cafeteria

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

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posted on 03 Jul 2024

Likes

Work cultural employee value

Dislikes

Less salary and increment

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Noida

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posted on 24 May 2024

Likes

For better opportunity need this job

Dislikes

No any dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Full Time

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SCM & Logistics Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

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5.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

4.0

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posted on 30 Apr 2024

Likes

Infrastructure and work culture

Dislikes

Pay and Hierarchy

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Representative in Mumbai

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posted on 29 Feb 2024

Likes

Professionalism is good well mannered people with good class and culture salary on 25th on time always

Dislikes

No growth no hikes no increment nothing, even if u take initiative there is no growth ulll be stuck to just yearly increments which is peanuts or child’s pocket money worth lesser ig

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

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posted on 18 Nov 2023

Likes

Work life balance

Dislikes

Payscales, extremely strict compliance

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Mumbai

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posted on 17 Nov 2023

Likes

Amazing place to work with proper work life balance.

Dislikes

None

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Other FedEx Express Reviews

Full Stack Engineer in Hyderabad / Secunderabad

Full Time

·

Software Development Department

1.0

Overall Rating

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posted on 17 Oct 2024

Likes

Nothing.

Dislikes

- 4 day work from office. For Managers and MicroManagers this rule is not applied. - HR is the Worst - Ask anyone in the org. HR will send Agile practices email - Are they HR or SCRUM Master or Agile practitioner - This clearly shows the roles are not defined - IT Manager - Most of these people are having <1 % technical knowledge having project management etc certification - In AI world these people are useless and soon they will be jobless - We have to say this because they are arrogant, does micromanagement, create unnecessary meetings.. These people do micromanagement. When did you login? Are you on leave while we are already working given a workday in 2024 what a shame. They create unofficial whatsapp groups are declare work from home whenever manager decides. - Coming to technologies - Fully outdated and old rusted tech stack. No good practices. If somebody suggests they will fire on the people who suggest good things for change. They are not ready for change. - There are a lot of contractors, here contractors have the full control of the decisions. You just have to sit dumb. - Keeping everything aside. If you join this place and if you think you are intelligent be prepared that majority of your peers do not understand what you are talking. Some people do not even understand emails and cannot read messages in MsTeams. They misunderstand it. Worst communication skills, can't write and read simple and single page of English document. - Cafeteria is worst - There are no other food options. - Office is not in IT park - It's road side full of pollution....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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posted on 10 Oct 2024

Likes

NOTHING

Dislikes

HIRED PATHETIC MANAGERS MICROMANAGEMENT PATHETHIC WFH POLICY MANAGERS ALWAYS BEHIND WORST FOOD AND CAFETERIA POLICY NO TRANSPORT HR IS WORST, EVERY COMPANY WILL KEEP AN EMPLOYEE RELATIONS FOR EVERY PROJECT TO TAKE QUATERLY FEEDBACK, NO SUCH THING IN FEDEX. NEVER SEEN HR DOING ANYTHING, OR ANY ACTIVITY FOR EMPLOYEES. I THOUGHT FEDEX IS A GREAT ORGANIZATION BEFORE JOINING IT, NOW MY VIEWS HAVE COMPLETELY CHANGES...Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Overall Rating

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1.0

Company Culture

1.0

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3.0

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1.0

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1.0

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posted on 14 Sep 2024

Likes

Nothing

Dislikes

1. Grandfathers tech stack 2. Politics 3. Lengthy process 4. Slowest work and lot of approval process 5. Too many org changes 6. Toxic work culture 7. Micromanagement 8. Non technical managers proposing technical things 9. No empathy 10. 4 days WFO 11. No motivation 12. Poor bonus 13. Worst HR 14. No clarity on Fedex ACC 15. No documentation/KT 16. Late night meetings 17. No worklife balance 18. Lot of pay disparity 19. Cost cutting mindset 20. Job description and work doesn’t match Etc...Read More

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Work days: Monday to Friday (Flexible Timings)

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posted on 29 Aug 2024

Likes

Not much. Worked at ACC and GSTATS org. Fully political environment & disrespectful leadership. Use and throw type mentality people. I regret joining here. Specially India team culture and leadership is worst

Dislikes

Micromanagement, senseless process and policies, biased environment, mostlikely you get feeling that you are working for family business( conflict of interest is visible on floor almost 70% are relatives on floor) hr has no role than onboarding. They are puppets in management hands

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posted on 24 Jan 2024

Likes

Job security was good unfortunately fedex closed domestic service..in that point of view..

Dislikes

Need to change organization policy as depend upon nation wise.

Work Details

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Work related travel: This job involves Travel Within City.

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posted on 15 Dec 2024

Likes

The dream company to work with

Dislikes

Not found any dislikes so far

Work Details

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posted on 14 Dec 2024

Likes

Work culture and learning opportunity

Dislikes

Nothing

Work Details

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posted on 03 Dec 2024

Likes

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Dislikes

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posted on 30 Nov 2024

Likes

Awesome

Dislikes

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Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

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FedEx Express Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 6 FedEx Express reviews submitted by FedEx Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if FedEx Express is the right company for you. 50% of employees r...Read more

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FedEx Express Reviews >
FedEx Express Customer Support Executive Reviews

Working Days for FedEx Express Customer Support Executive

based on 6 reviews

Alternate Saturday off

50%

Monday to Friday

25%

Other

25%

Work Timings for FedEx Express Customer Support Executive

based on 6 reviews

Strict (9am - 6pm)

Flexible timing

83%

17%

Shift Timings for FedEx Express Customer Support Executive

based on 6 reviews

Day shift

100%

Business Travel for FedEx Express Customer Support Executive

based on 6 reviews

No travel

50%

Within country

25%

Within city

25%

FedEx Express Customer Support Executive Salary

based on 30 salaries

₹2 L/yr - ₹4 L/yr

At par with the average Customer Support Executive Salary in India

View more details

Employee Benefits for FedEx Express Customer Support Executive

Job/Soft skill training

1 total response

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

Stock options

0 total responses

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