FedEx Express is rated
4.4 out of 5 stars on
AmbitionBox, based on 28 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
FedEx Express is rated
4.4 out of 5 stars on
AmbitionBox, based on 28 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in FedEx Express Customer Service Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
28 reviews found
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Popular
Customer Service Executive in
Mumbai
Full Time
·
SCM & Logistics Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 30 Apr 2024
Likes
Infrastructure and work culture
Dislikes
Pay and Hierarchy
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Mumbai
Full Time
·
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 31 May 2022
Likes
Work life balance
Salary
Dislikes
Career growth
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Its my first job so that my experience with this company is very Good and all the staff are very helpful & behaviour is Good.
Dislikes
No
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 16 Feb 2023
Likes
The hr and admin is well managed.
Dislikes
They make you work like a slave doing menial tasks. You are forced to do overtime at very menial pay. No job growth. Lots of politics and no support from team leaders or management. All of the good people have left over the years. They will harass you even for taking 2-3 minutes longer loo breaks. People are treated like shit and their customers are too. They underhire and customers don't get their updates on time and all the blame goes to people at the lowest end of the foodchain- the customer care are delivery agents....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Full Time
·
Accounting & Taxation Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Jan 2023
Likes
Work culture
Dislikes
Low increment
Customer Service Executive in
Kolkata
Full Time
·
SCM & Logistics Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Apr 2022
Likes
Job security, work culture, management, company policy every thing is perfect
Dislikes
I do not have say anything negative about FedEx bcoz it was the best feeling n experience I have in my entire life. I wish it gets start again in India. I wanted to rejoin. Miss you FedEx
Work Details
Awesome
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 29 Jan 2022
Likes
The best ye
Dislikes
Overall managment is good sudden growth cannot be expected in the feild unless u improve ur skills and learn to from your drawbacks
Work Details
Great experience
Work timings: Flexible Timings
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FedEx Express.
Good work environment and culture.Teammates are quite supportive and the management is very much transparent.
Dislikes
Low salary and no annual appraisal for entry level guys.
Work Details
My overall experience was good.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai Suburban
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 25 May 2022
Likes
Good working environment,TLs managers and teammates are supportive
Dislikes
Career growth is slow..
Work Details
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 21 Jun 2022
Likes
Not good
Dislikes
Not good
Work Details
Ok
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Nagpur
Operational Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 29 Jun 2022
Likes
Good working premises cooperative staff
Dislikes
Like FedEx no one company I had seen but it's very sad to say that I had leave job due to delhivery.com is taking care of its responsibility & staff is not a part of FedEx.
Work Details
Good
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 27 Mar 2022
Likes
Decent
Dislikes
In the frontline team, we are not allowed to go for admin breaks without asking.
Work Details
Work days: Monday to Friday
(Strict Timings)
Customer Service Executive in
Pune
Quality Assurance and Testing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 May 2021
Likes
Its a very nice organization to work. The overall staff is helpful. Managers and team leaders are supportive. Also i have got lots of things to learn from fedex. I am proud to be an employee of fedex.
Work Details
Work life is amazing.
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 16 Nov 2021
Likes
job security, good culture, supportive team
Dislikes
nothing
Work Details
good
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
SCM & Logistics Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Oct 2020
Likes
Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair
Dislikes
Delay and long process for hikes and salary increment
Customer Service Executive in
Mumbai
Administration Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Dec 2020
Likes
Very good work culture, supporting manager and team leaders, fellow colleagues fun environment to work in. re-hire policy.
Dislikes
Salary
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Dec 2020
Likes
Supportive
Work Details
Very good
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Jan 2021
Likes
The feeling of being one family. The level of transparency and friendliness shared with superiors.
Customer Service Executive
Airline Services Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 May 2019
Likes
Company have excellent management everything is perfect.
People also ask about FedEx Express's Customer Service Executives
Is FedEx Express a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.4 out of 5 from over 28 employee reviews, it's clear that most customer service executives have a positive experience working at FedEx Express. Company culture holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.2. Read reviews about company culture and career growth on AmbitionBox.
Does FedEx Express pay their Customer Service Executives well?
According to AmbitionBox reviews, FedEx Express customer service executives rate their salary and benefits at 3.4 out of 5, based on 28 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about FedEx Express's customer service executives salaries here and to read reviews specifically about salary and benefits at FedEx Express for customer service executives, click here.
How is the work culture at FedEx Express for Customer Service Executives?
Work culture at FedEx Express for customer service executives is rated 4.4 out of 5 by 28 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at FedEx Express. To read reviews specifically about work culture at FedEx Express for customer service executives, click here.
How is the job security at FedEx Express for Customer Service Executives?
Based on 28 reviews on AmbitionBox, FedEx Express's customer service executives rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at FedEx Express, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at FedEx Express for customer service executives, click here.
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