FactSet Customer Success, Service & Operations Department Reviews

Likes

Attrition makes the company feel like a mismanaged college. You always have fresh blood coming in... That's a sight to the sore (blue light burnt) eyes.

Dislikes

I'm writing this review as a last resort, hoping that someone in HR will take notice and investigate the appalling work environment and management practices at FactSet(CUS). Here are some of the issues I've experienced: 1.Gossip and favoritism: Gossip is rewarded, and people are promoted or demoted based on rumors and their ability t o be yes-men. Example: I've seen colleagues being promoted to leadership positions solely because they're close friends with the manager, despite lacking the necessary skills and experience. 2.Rude and unprofessional management: Indian managers are often rude and dismissive towards their own team members, while treating foreign visitors with excessive deference. Example: When a manager from Manila visited our office, they were treated like royalty, while we were expected to cater to their every need. In contrast, our Indian managers regularly belittle and demean their team members. 3.Lack of accountability: Strong managers are transferred to other teams to make way for "puppets," and concerns raised to management are met with rude and dismissive responses. Example: A highly competent manager was suddenly transferred to another team, and their replacement was someone who lacked experience and expertise. When I raised concerns about this decision, I was told to "focus on my work" and not question management decisions. 4.Stressful work environment: The management's refusal to address non-client-related concerns creates a stressful and toxic work environment that affects productivity and client satisfaction. Example: When I tried to discuss my concerns about the company culture with my manager, I was told that I should only focus on client-related issues and not waste time on "non-essential" matters. 5.Unprofessional behavior: Employees are often judged and mocked by their colleagues and managers, creating a culture of fear and intimidation. Example: I've witnessed colleagues making fun of each other's English language skills and mocking their accents. This behavior is not only unprofessional but also creates a hostile work environment. 6.Lack of action from management: Management fails to take action against employees who demoralize and undermine their colleagues, while punishing those who speak out against these behaviors. Example: When I reported an incident of bullying by a colleague, the management failed to take any action, instead telling me to "work it out" with the perpetrator. 7.Retaliation against whistleblowers: Management builds grudges against employees who write reviews or provide feedback, giving them minimal ratings and creating a culture of fear<mark style="background-color: #fff5e4;">. Example: After I wrote a review on this platform, I received a negative performance review from my manager, citing "unprofessional behavior" as the reason</mark>. This was a clear attempt to retaliate against me for speaking out....Read More

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Likes

Work culture

Dislikes

Promotion not fairly and give permanent work from home

Likes

Liked the organization level activities and Factset charity it helps the people and children who are not able to spend money for their education

Dislikes

Appraisals and work environment is not good enough, It has to be improve. Co ordination between employees is missing and no knowledge sharing

Work Details

Similar kind of work where innovation and exposure will not come in to picture

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Factset provides performance appraisal on half yearly

Dislikes

Will get good support from the team members

Work Details

Hectic

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

They giving more work paying less and appraisals are not fair and they give less hikes

Dislikes

There is a lot of politics and management doesn't address our issues and salary is very low

Work Details

Worst

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance

Dislikes

Promotion and salary

Likes

Work environment and employ benifits are good like transport and food.

Dislikes

There is very little scope for growth, appraisal system is not good as it depends on ranking system.Every quarter there are changes in the work system which effects the performance.No value for experienced employees.Even if one meets the target he may stand in the last position when com pared as team because the individual is rated on bell curve.So, definitely one will stand last in the bell curve which has a huge impact on growth . Everything is done in numbers.Managers are also concerned about there ranks . Everything depends upon once rank which is very stressful.(problem is there in few processes)....Read More

Work Details

Work is good and easy as per my process but the rating is very stressful as it is ranking system (bell curve). Every single thing depends on ranking which has a huge impact on growth and appraisal.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like only my teammates,and factset provide good facilities in terms of transportation.

Dislikes

Salary&appraisal Too much politics and career growth

Likes

Work culture

Dislikes

Performance evaluation procedure, Bell curve system

Work Details

Work days: Monday to Friday (Flexible Timings)