EXL Service Incident Manager Reviews

Likes

As per my 5 years working experience with EXL, I feel very good work life balance

Dislikes

Nothing as of now, reasons being I got everything like salary hike, promotion and Work life balance without any reference with higher management.

Work Details

Work policy: 1 day from office and 4 days from home

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Their work culture is good overe there all supervisors and managers are supportive.

Dislikes

Their salary structure they don't do increment as employee expectations. And also they don't offers good salary to their employees in insurance Process.

Likes

Learning new skills.

Dislikes

They hire me by saying your office location is gurgaon but after a month they told me to relocate to Bangalore location because entire team belong from banglore office. They give me warning if you are not relocate than we terminate you. They give me option either you resign or else we terminate you.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Nothing to say about this company. Join on your own risk.

Dislikes

Three years continuosly I was billable. Recieved 4 rating in each year and got promoted recently but once project got over and after month they kept on redeploy and said you will be forced to put down the paper if they don't get any project during that time. Same thing happened for more then 900 employees at once and you will hear this news every month that some of your colleague is fired. So join on your own risk....Read More

Likes

It's a good company for freshers to learn if the team leads and managers are good and supportive

Dislikes

No employees benefits not a good response for the employees no proper hike and salary

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Worst company no skill upgrade no good hike no good treatment you will work like a labour and treated like a labour

Dislikes

Worst company to work for. Can fire employee at any time with one email without having any client interview. Very bad company and very bad management. They only spend money over advertisement but do not fall that it's a trap.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Minimal amount of work Work From Home is available Peaceful working environment

Dislikes

Unpleasant work timings (depends on client) Mediocre CTC as compared to other companies

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

They usually talk about gen AI in their townhall and they dont trained ppl on them. They ask ppl to come office while they dont have proper arrangements of seats and wifi spl in DA 25. Manager usually shouts in team meeting unnecessarily . They have some unprofessional clients like axis who dont even good laptop so that employe could work efficiently. When we ask Exl manager , they told like issi se kaam chalana padega. When we asked for internet connectivity they asked to work through your mobile hotspot.Believe me in my last 4 year career one of the worst client in my service history. They called after business hours 10 pm / 11 pm. If you dont attemd their call they sent escalation email to exl manager....Read More

Dislikes

They hired candidate for technical skill set like sas sql pyspark but they provide work like prepare some ppt , some manual excel based reports. Skill are continuously degrading here. Poor Cafetreia infrastructure. No parking for employee below SAVP. Unhygenic Washroom, zero professional culture.Very unprofessional clients(axis) who forced employee to work more than 9 hours

Work Details

Work days: Rotational Shift

Likes

Pathetic management. Tonns of work pressure, no work life balance. Favouritism and only the ppl favoured are recognised and appraised.

Dislikes

No fair appraisal for years but they’d give you extra work and expect you to work like the person who got promoted. Micromanagement and stupid ppl are made promoted, who in turn don’t know how to resolve a simple issue.

Likes

Depends upon the client and the people you are working with. It's the people in the team which makes an atmosphere to work and not the brand name.

Dislikes

Should focus on providing competitive salaries and good raises to the efficient people working beyond the expectations.

Work Details

Work policy: Work from home for people based out of Delhi NCR

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company has work life balance and flexible working hours in Analatics and Digital.

Dislikes

In last 3-4 years many veteran top management leave the organization and those who replace them they are not upto. They are trying to implement US work culture, like hire fire culture but in terms of package they are not even follow Indian market. The new top management don't even respect those who spend more than a decade in the organization.

Work Details

Work related travel: This is a desk job.

Likes

It's my perspective on my project not company Project and my manager is good Work is there, so get to to work with various clients and gain good exposure Bonus is paid upto 80% for sure which I feel is better than my previous org

Dislikes

Health Insurance is the worst No additional benefits I feel from the company Lot of cost cuttings.. If you work remotely, forget any benefits like team meet, outings, diwali or annual gifts. Promotions are ambiguous and very much opaque.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I like the people here specially my manager is very good and supportive.

Dislikes

The HR people of this company, not one of them will help you. They will only repeat what they are taught. "This is not in our policy". Just the same answer.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Like the company provide secure jobs.

Dislikes

Promotion is very late and salary hike also very less in terms of basics and work life balance is very poor and facing politics.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Only the job security was there, And work life balance is fine

Dislikes

Everything. 0 diversity, office politics, no promotion or good appraisal. Given to those who are in good books of their managers.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Working environment is nice

Dislikes

Increment is to low while compare to others P4p given on their personal interest I didn't get my final settlement and experience letter yet now I didn't get proper training that's why I have only little bit knowledge about our process Last time I didn't get my stutotary bonus I asked my supervisor and Lead assistant manager they told to me we don't know who get this bonus . This is the answer I get from them...Read More