Epicenter Technologies Customer Service Executive Reviews
based on 108 reviews
Updated 2 Dec, 2024
Overall Rating
3.2/5
How AmbitionBox ratings work?
Category Ratings
3.1
Skill development
3.1
Company culture
3.0
Work-Life balance
2.9
Salary & Benefits
2.8
Work Satisfaction
2.8
Job Security
2.5
Promotions/Appraisal
Epicenter Technologies is rated
3.2 out of 5 stars on
AmbitionBox, based on 108 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Epicenter Technologies is rated
3.2 out of 5 stars on
AmbitionBox, based on 108 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Epicenter Technologies Customer Service Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
108 reviews found
Sort by:
Popular
Customer Service Executive in
Mira Bhayandar
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 03 Oct 2023
Likes
Infrastructure
Dislikes
Their supervisors and higher level teams are biased also HR doesn't reply on time and literally do nothing for staff
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai Suburban
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 13 Mar 2024
Likes
Culture is very good n all the support from HR,TL, QUALITY very nice.
Dislikes
Only abt the salary it's to low
Customer Service Executive in
Mira Bhayandar
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 18 Jan 2023
Likes
Only salary coming on time
Dislikes
TL is not good and we are not getting leave for any medical emergency if needed
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mira Bhayandar
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 28 Jan 2023
Likes
Good working place for freshers.
Dislikes
Salary is very less.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mira Bhayandar
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Dec 2022
Likes
Work place and work surrounding
Dislikes
Nothing much
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mira Bhayandar
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Jul 2023
Likes
Everything in epicenter
Dislikes
Nothing In epicenter
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mira Bhayandar
Full Time
·
Trading, Asset & Wealth Management Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 13 Oct 2023
Likes
Friendly environment, Great work culture
Dislikes
Nothing
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Epicenter Technologies.
Customer Service Executive in
Mumbai
Full Time
·
Customer Success, Service & Operations - Other Department
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mumbai
Full Time
·
Administration Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 Oct 2021
Likes
The work culture atmosphere that you get and company policies are really very good and that's what I liked
Dislikes
The scope of growth is very less
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mira Bhayandar
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 31 Aug 2021
Likes
Career growth, secure place to work
Dislikes
No
Work Details
Awesome
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mira Bhayandar
Full Time
·
After Sales Service & Repair Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 24 Jan 2024
Likes
Superb experience 😊✅😊
Dislikes
Nothing else
Customer Service Executive in
Mira Bhayandar
Full Time
·
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Aug 2022
Likes
The atmosphere and work surroundings and there is no sir mam rule...
Dislikes
Appraisals are very se tough.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mira Bhayandar
Enterprise & B2B Sales Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Jun 2022
Likes
At the very beginning of 2019 kind a staff working there it used to feel like going from one home to another after that my experience and sharing everybody’s experiences who all are working there is terrible there’s no ETHICS AT ALL anyone or everyone who all are working at the higher level except for agent everyone are stooge and they all bent move or break rules for their convenience and the same mistakes there closed ones doing that’s fine or their sycophants but if somebody is talking to them to an eye to eye they’ll throw you out no rules and regulations are there but if they want to kick u the rules will be made overnight and everyone is included HR there HOD no asked them let me talk to HOD they said he is denying and then not available after make me wait for more then 10 days sorry to say but a worst management to work with....Read More
Dislikes
Kindly refer to the above mentioned.
Work Details
Work timings: Flexible Timings
Customer Service Executive in
Bhayander
Full Time
·
Customer Service Operations Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 21 Oct 2022
Likes
Good work and office environment, Clean and Hygienic cafeteria.
Dislikes
Should improve management team.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mira Bhayandar
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 May 2022
Likes
Do not go here ask you for resignation anytime by saying process is in lost.it worst experience.
Dislikes
Do not work here they can ask you for resignation by saying process is in lost
Work Details
No
Work days: Monday to Saturday
(Strict Timings)
Customer Service Executive in
Thane
AD Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 Aug 2020
Likes
Half of the employees of this company are ask to resign during this pandemic of covid19 this company do not support thier employees in any case
Dislikes
Work pressure is high and salary is very low and any tym the management can kick you from the company your job is not secured in this company
Work Details
Work days: Monday to Friday
(Strict Timings)
Customer Service Executive in
Bhayander
Customer Service Executive Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 26 May 2022
Likes
It was good to work with Epicenter for more than 1 year. Very good support and facilities from Seniors and management.
Dislikes
Somewhere I found lack of growth
Work Details
Work life was going very well while working from office and there was good floor support
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mira Bhayandar
Customer Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 11 Aug 2022
Likes
Nothing ,people are good,buy company is bad
Dislikes
Hole company ,very bad company
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mira Bhayandar
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 10 Apr 2022
Likes
They never help their agents
Dislikes
They never help their agent in their issue as well as there is no scope for your future i wasted my 2.6years in this company
People also ask about Epicenter Technologies's Customer Service Executives
Is Epicenter Technologies a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 108 employee reviews, it's clear that most customer service executives have an average experience working at Epicenter Technologies. Skill development holds the highest rating at 3.1, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about skill development and career growth on AmbitionBox.
Does Epicenter Technologies pay their Customer Service Executives well?
According to AmbitionBox reviews, Epicenter Technologies customer service executives rate their salary and benefits at 2.9 out of 5, based on 108 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Epicenter Technologies's customer service executives salaries here and to read reviews specifically about salary and benefits at Epicenter Technologies for customer service executives, click here.
How is the work culture at Epicenter Technologies for Customer Service Executives?
Work culture at Epicenter Technologies for customer service executives is rated 3.1 out of 5 by 108 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Epicenter Technologies for customer service executives, click here.
How is the job security at Epicenter Technologies for Customer Service Executives?
Based on 108 reviews on AmbitionBox, Epicenter Technologies's customer service executives rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Epicenter Technologies. To read reviews about job security at Epicenter Technologies for customer service executives, click here.
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