Ecom Express Customer Service Manager Reviews by 3 Employees | Rated 4.2/5

3 reviews found

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Customer Service Manager in Kolkata

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Nov 2021

Likes

Work culture is admirable

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Exciting and full of opportunities

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Manager in Marol , Andheri East, Mumbai

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 16 May 2022

Likes

Very good place at Ecom Express and here we learn very lot of things and there is bright future for all in this company.

Skill development - Good
Work-life balance - Good

Dislikes

There are some partially integrity and giving partially recommendations for growth but overall good 👍.

Work Details

There was good but life was not balancing due to all time thinking job security in customer service.

Work timings: Strict Timings

Work related travel: This is a desk job.

Employee Benefits

Nothings

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Customer Service Manager in Pune

CSR & Sustainability Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Nov 2019

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Top trending discussions

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Career Advice

a project engineer

Notice period, early join

My current company notice period is two months 23-Dec-2024 to 20-feb-2024. But my new employer asking for early join ie 3rd of feb! I requested for early relieve to My current employer. Verbally they agreed to relieve two weeks early but now they not ready to relieve early. They want me to complete two months notice period. My new employer asking to join early! What can I do? Please some some give best advice?

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Similar Designation Reviews

Team Lead in Bathinda

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Jan 2025

Likes

My best company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No comments

Team Lead in Jangareddigudem

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 17 Jan 2025

Likes

NA nothing

Dislikes

NA every time manager feels like company is his own even didn't give respect to employees

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Poor
Company culture - Bad

Team Lead in New Delhi

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 30 Dec 2024

Likes

Salary is always in timing 🤠

Salary - Good

Dislikes

Without bribe there is no permotion.

Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employer’s Response

Thank you for your feedback on our work culture. We are continuously striving to build an inclusive and supportive environment at Ecom Express, where all employees feel valued. Our efforts are focused on fostering a positive atmosphere that promotes collaboration, respect, and individual growth for everyone.

Senior Customer Service Executive in Mumbai

Full Time

Marketing and Communication - Other Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 27 Dec 2024

Likes

Salary on time

Dislikes

There is no growth after hard work

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Employer’s Response

We appreciate your input on career growth. Ecom Express offers clear scopes for professional development and advancement. We are committed to expanding opportunities, ensuring that all employees can achieve their full growth potential through learning and progression.

Customer Service Executive in Kolkata

Full Time

Administration Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Nov 2024

Likes

Learn about logistic industry

Dislikes

Only politics is going on.

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Employer’s Response

Thank you for your feedback. We are continuously striving to build an inclusive and supportive environment at Ecom Express, where all employees feel valued. Our efforts are focused on fostering a positive atmosphere that promotes collaboration, respect, and individual growth for everyone.

Deputy Manager in Bhubaneswar

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 08 Nov 2024

Likes

Good

Salary - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing as such, guidance is great.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Deputy Manager in New Delhi

Full Time

Finance & Accounting - Other Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 23 Oct 2024

Likes

More opportunities earn as your performance

Salary - Good
Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Few persons give the order for work like a jailer....

Branch Manager in New Delhi

Full Time

Procurement & Supply Chain - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Oct 2024

Likes

Good place

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing for dislike

Senior Associate in Gurgaon / Gurugram

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Oct 2024

Likes

No way to like

Dislikes

Everything goes to dislike

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Deputy Manager in Gurgaon / Gurugram

Full Time

SCM & Logistics Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Sep 2024

Likes

Working at Ecom brings satisfaction, new challenges and learning.

Salary - Good
Job security - Excellent
Promotions - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Little bit unorganised.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Other Ecom Express Reviews

Alternate Channel Manager in Gurgaon / Gurugram

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Jan 2025

Likes

Every thing is fine at Ecom express specially work culture, employees behavior is awesome.

Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Only concern is related to growth and promotion.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Cluster Head in Bangalore / Bengaluru

Full Time

SCM & Logistics Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

4.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 13 Jan 2025

Likes

It was nice early before 2023. Now new management no scope

Salary - Good
Promotions - Good

Dislikes

Management has disqualified all the benifits for employees.. There is no Job secure

Skill development - Bad
Job security - Bad
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

HUB Incharge in Panipat

Full Time

Service Delivery Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 01 Jan 2025

Likes

without any reason they deduct the salary of the delivery boys and after sending the mail it is found out that it was deducted by mistake from finance team and they get it refunded and this is their process every month.

Dislikes

Well, there is nothing good in the culture here

Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Employer’s Response

HUB Supervisor in Mumbai

Full Time

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 31 Dec 2024

Likes

Salary comes on time last day of month.

Dislikes

They hire people & harrass them after few months that company is reducing by LIFO u should leave. AM and Head Harrassing me since 3 years to leave for no reason. Only reason is Old people are saved as working for 5+ years. No promotion around 2℅ increment . If any theft occurs ur salary we will make sure it deducts from it. Meaningless and pointless meetings are taken after our Duty bother us for 3 to 4 hours. Will change shifts for no reason. Every 6 months need to find job. Being targetted as above for leaving premises....Read More

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work related travel: This is a desk job.

Employer’s Response

Thank you for your feedback on our HR processes. We are consistently working on making our HR operations more efficient, transparent, and employee-focused, ensuring that everyone’s experience is streamlined and supportive of their needs.

Supervisor in Lucknow

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 16 Dec 2024

Likes

It was good to work in E-Com Express because the salary used to come on time and also the timing of everything was right.

Job security - Good

Dislikes

The biggest issue here was regarding promotion and transfer. Those who do not have connections at the top, nothing happens to them, they just stay at one place.

Skill development - Poor
Promotions - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employer’s Response

We truly appreciate your thoughts. At Ecom Express, we are committed to creating a workplace that’s comfortable, respectful, and motivating. We are continuously improving to ensure all employees feel supported and can thrive in an environment that promotes both personal and professional well-being.

Senior Executive Operations in Gurgaon / Gurugram

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Dec 2024

Likes

Very good company enviornment and excellent infrastructure. I fully enjoyed 4 years in this company and learn from my seniors and colleagues. Ecom Express is number 1 from my side in increament and internet job pramotion. Currently Ecom Express is fully automated and well shuttles in process.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Supervisor in Kolkata

Full Time

SCM & Logistics Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Dec 2024

Likes

Senior management team team is also HR is good behaviour

Salary - Good
Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Ground level manager is not good like behaviour and culture, spooning

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Employer’s Response

Thank you for sharing your views. Our senior management is committed to positive leadership and driving meaningful impact. We remain open to improvements, ensuring we uphold the values of Ecom Express while fostering a supportive environment for all employees.

Deputy Manager Operations in Mumbai

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Nov 2024

Likes

I don’t have to share any good note of ecom express managers Managers like Bipin Khandalgaonkar more interested to play dirty minded politics Leaders like Bipin & Kishor patil are not supporting to ground team their support percentage are 0 Even both of them not aware about geographical Mumbai Both are not capable to distribute the locations graphically to the team

Salary - Good

Dislikes

The language used by Bipin - he will take left and right to employees/ he used the abusing language like - will take you on ride Kishor patil is using abusing language with ground team

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Senior Executive in New Delhi

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 13 Nov 2024

Likes

I like the work environment, working culture, learnings and the activities done specially on festivals.

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Hikes, perks & leanings are ok ok. These days job security is also a concern

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Employer’s Response

We are continuously working to ensure long-term career opportunities for all our employees, fostering confidence in the future.

Operation Supervisor in Kolkata

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Oct 2024

Likes

Nothing to like about this company, they don't care about ground level employee such as operation supervisor, Dc head and Fe's

Dislikes

Mass level corruption going on by mid level executive such as Hr, cluster manager and even state heads are involved

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Employer’s Response

We are continuously improving to ensure all employees feel supported and can thrive in an environment that promotes both personal and professional well-being.

Customer Service Manager Jobs at Ecom Express

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Ecom Express - Manager - Customer Service (8-12 yrs)

Bangalore / Bengaluru

8-12 Yrs

Not Disclosed

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Ecom Express Reviews by Designations

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AmbitionBox has 3 Ecom Express reviews submitted by Ecom Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Ecom Express is the right company for you. 50% employ...Read more

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Ecom Express Customer Service Manager Reviews

Ecom Express Customer Service Manager Reviews

3 reviews found

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