Dunzo Reviews

Likes

Leadership Opportunities: The role at DUNZO allowed me to lead a high-performing team of 20 members, which provided valuable experience in team management and leadership.Innovative Environment: DUNZO's focus on leveraging AI tools and technologies created an innovative atmosphere, enabling me to learn about and contribute to the latest trends in customer service optimization.Operational Efficiency Projects: The emphasis on reducing the Contact Rate (CR) through various projects highlighted the company's dedication to enhancing operational efficiency and streamlining processes.Open Communication: Collaborating with cross-functional teams and stakeholders showcased a culture of open communication, ensuring alignment with company objectives and fostering seamless operations.Recognition: The receipt of multiple "Employee of the Quarter" awards validated my efforts and demonstrated DUNZO's commitment to acknowledging outstanding performance....Read More

Dislikes

Time Constraints: Balancing the demands of leading a team, executing projects, and maintaining quality standards required effective time management and prioritization.Compliance Checks: While crucial for maintaining quality, the compliance checks could be demanding and time-consuming.Dynamic Scheduling: Preparing quarterly rosters based on dynamic business requirements occasionally posed challenges in optimizing team efficiency and resource allocation.Remote Work Challenges: Collaborating remotely, especially with a large team, sometimes required additional effort to ensure smooth communication and coordination.Limited Exposure to Other Departments: While cross-functional collaboration was encouraged, there were limited opportunities to gain exposure to other departments within the company.Overall, my experience at DUNZO was largely positive, offering valuable learning experiences and the chance to contribute to a tech-driven customer-centric environment. While some challenges existed, they provided opportunities for growth and development....Read More

Work Details

Work policy: Wfh and office are based on requirements

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

All is good, work life balance, Work opportunities, HR Policies etc. All were good

Dislikes

Dislike is, that the company spent too much on its initial phase. All fault is from the top management. They didn't play smart. I guess Kabir has to launch Dunzo anyhow on IPL. which I think the worst move.

Work Details

Work policy: For me, it's hybrid as well, Just work needs to be done, either from home or from store

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work Details

Work timings: Strict Timings

Likes

Nothing is there to tell about the experience

Dislikes

No proper hr management waiting for settlement amount from past 2 years

Work Details

Work policy: other

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Promotions

Dislikes

Job Sequrity

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nice excellent

Dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Dislikes

Dislikes

Likes

No work pressure because they don't pay

Dislikes

They don't pay salary