Concentrix Corporation Incident Manager Reviews

Likes

Utkarsh Sir from (HR). He is really very supportive and fast to provide resolution

Dislikes

Management is not helpful and are not on words. Agents are promised to do OT for business requirements however agents have to fight for their OT amount for months. HR team is vague and never have solution and never picks the calls of employees. CNX never follows the policies and are of 10 hours working shift. Would suggest people not to join CNX Chandigarh.

Likes

The kinda of product training they provide to the new joiners, make them ready for the industry

Dislikes

In recent past the hiring standards have dropped big time, as the crowd there seems below required levels

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to like.

Dislikes

-No clear information from HR regarding salaries and other stuff. -Irrelevant deduction in salaries. -No learning and No improvement in skills. -Politics and Favourtism by upper management. -Sugar daddy Culture by higher authorities like Team leader ,Operation managers and above. -No promotions and appraisals.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

It is good that, there are some different type of process with opportunities for many people and salary come on time. It is a good place to start career in MNC BPO.

Dislikes

Transport facility is not so good, also some processes are with too much work pressure and don't celebrate indian festival, not even decorate own floor. No any fun activities or benefits on special occasions. Also office politics is also there.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I was assuming that this company is MNC and must have the same standards but it is also full of politics and job security is also not good, you will be in process till their requirements(peak season) after that they will force you to resign!!!

Dislikes

I was assuming that this company is MNC and must have the same standards but it is also full of politics and job security is also not good, you will be in process till their requirements(peak season) after that they will force you to resign!!!

Likes

Job security

Dislikes

Working culture, promotion, negligible hike , they are not focusing on quality of work instead they are focusing on how much time you are sitting on your chair, which makes all the environment toxic. If we are working on holidays they are giving compoff, which is unacceptable as i have enough leaves already

Likes

Well only salary

Dislikes

Work culture is not good and leave balance as well the most imp thing is that if you are unwell and want leave you will not get any how and if u submit medical also it will be marked unplanned leave no matter what if u have leave balance as well still it will be marked unplanned and management sucks in concentrix

Likes

The best about the company is the work culture.. I have worked for 2 years and I never feel demotivate in this 2 years.. My manager, My trainer, my QA's and my colleges all are perfect💯💯..

Dislikes

Dislike will not be there in my or anyone's dictionary who are working or have worked with concentrix.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Concentrix is the best company for a fresher. If you want to kick start your carrier this is the best company. They will support you with the best

Dislikes

There hierarchy system is very bad I have seen people working from 8 years and still on the same position in the company.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job Security is good , you can work without any worry of unemployment .

Dislikes

Salary is not atall satisfactory, yearly increments are as low as 3-4% and you are expected to work extra to justify that 3-4% for next 12 months . Promotions take 5 years or may be more . In some teams the management level and work culture is really good and in other hand their are teams where you are only expected to work till you die and management behaviour is rude and frustrating to a extreme point where employee ends up crying....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Cab Facility and office Building is good for BPO staff

Dislikes

I was part of Finance System (Workday Finance) so can review that team Overall lot of pressure and management is driven by US and they ask resource to be available 24 hours a day and often ask to take calls at 02:00 AM and still management is blaming the resources for any issues and BAU concerns. In all worst work life balance

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Hr ( Hema ) doesn’t know the serious of employee job I don’t understand how Concentrix hired her If possible please try to remove so that many employees jobs will be save Humble request from our end Hema Hr Veeranapalya Concentrix 5th floor But most of the time you will see her in cafeteria

Likes

Job security

Dislikes

Working at Concentrix has been a challenging experience, and I feel compelled to share my observations to help others make an informed decision. 1. Work-Life Balance: The work-life balance at Concentrix is virtually nonexistent. The 9.5-hour workdays, unique to the company in India, are not only exhausting but also violate standardlabor policies. Employees are allowed only two 15-minute breaks and one 30-minute break, for which they must seek permission to take. Moreover, staying back after shifts for meetings has become the norm, further eroding personal time and creating undue stress. 2. Salary & Benefits: The fixed salary is noticeably below industry standards, and the issue of nonpayment for overtime work is concerning. Employees are often forced to work beyond their shifts without adequate compensation. Policies like "Blackout Days," introduced during festivals to restrict leave, exacerbate dissatisfaction. Even taking sick or emergency leave is an ordeal, with managers expecting prior notice for unforeseen circumstances—an unreasonable expectation in any work environment. 3. Promotions/Appraisal: Annual appraisals are more of a myth at Concentrix. Despite being a top performer, I received only a 2% salary increase over two years. The company frequently modifies its policies to limit employee eligibility for appraisals, creating frustration and dissatisfaction among the workforce. 4. Skill Development/Learning: There are no avenues for skill development or professional growth. The demanding work environment leaves no time or opportunity for employees to enhance their skills or broaden their knowledge base. 5. Work Satisfaction: Work satisfaction is minimal, especially for those in operations. Employees are treated more like machines than humans, with frequent and impractical changes to KPIs driven by client demands. This creates a high-pressure environment and leaves employees feeling unvalued and unsupported. 6. Company Culture: The company culture is riddled with bias, especially when it comes to growth and promotions. Favoritism is prevalent, and deserving employees often find themselves overlooked for career advancement. Conclusion: Overall, Concentrix has significant room for improvement in multiple areas, particularly in addressing labor law compliance, employee well-being, and fairness in workplace policies. While the company may have its strengths, my experience has been overwhelmingly negative, and I cannot recommend it to those seeking a balanced and fulfilling work environment....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Only salary part

Dislikes

Company's environment is ridiculous as no higher management is going to support you. HR specially DIPALI CHAUDHARY is she very rude. She use to say things will remains confidential then the whole floor comes to know about the conversation between agent and HR.

Likes

other than salary paid on time nothing positive here and if you planning to stay for short period only join then

Dislikes

Work pressure nothing is good here honestly psthetic systems sitting arrangement politcs and what not even break timing not fixed like you hve to ask like a school student support staff also poor and salary also average

Likes

If you are a good resource they would defend you all the time and you have the job security.

Dislikes

The job security is of no use as they don't care about you till you put your papers, yearly appraisals of 2,3,4 or max. 5% that can't even beat inflation, along with the favouritism that you get to see will make you leave for sure.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.