City Union Bank Customer Service Associate Reviews

Likes

There is nothing to like about this company.

Dislikes

The worst work culture in branch if you are good in buttering for manager then your manager will recommend for your promotion. And if someone will complaint about the manager's behaviour then HR department is not going help you. HR or even higher authority will only support to those who is giving business to bank whether the staff is bringing business from any wrong activity. All the branch operations and marketing has to do alone for yourself. There is no seperate department for different operations. Daily click to call to 10 customer and 3 meetings mandatory and also approach to the customer for Insurance, Current account, Saving account, Loans and advances. There is no. Of things which needs to be improved through this bank....Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Dislikes

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

Best for Freshers

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing is there to like.

Dislikes

Everything is based on your individual performance.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Good culture and sport team good this bank follow only RBI rules

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Dislikes

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Likes

Not at all like

Dislikes

Very bad

Dislikes

Work Details

Work policy: Want to relocate to other cities

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Nothing I regret of joining in this CUB

Dislikes

Everything. Starting from opening the bank shutter till closing of bank everything is bull shit system.. Slow process Lazy Managers Selfish managers Complete politics No friendly work culture Too many transfers Worst technology and more etc.. So many useless things.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country, Travel Within City.

Likes

1. Job Security: Once HR gets their hands on you, consider yourself locked in. Escape? Good Luck with that - they're practically expert at keeping you around for life. A three-month notice period (for probationary employee also) ensures you do not apply for any other job. 2. Learning: Why bother with specialized teams? Here, we do it all! Whether it's selling CASA, TPP, Gold Loan, Retail Loans, loan appraisals, SMA follow-ups, loan documentation, loan recovery - you name it, the branch staff handles it all. If you've ever dreamt of learning entire banking system by yourself, this is the place for you! 3. Timely Salary: Don't worry, your salary will always arrive on time, no matter how much (or how little) you've actually contributed. Because punctuality is key, even when your performance isn't. 4. No late Evening Working: North India branches have no walk-in customers. By 6, or may be 7 PM you can leave the office and breathe fresh air - after all, how many door-to-door sales can you really handle in a day? 5. Bonus/ Ex-gratia: Sure, bonuses are handed out twice a year - if you've pulled off the impressive feat of securing a 1 Cr loan every quarter. Otherwise, you might get a delightful 40% of what was announced. Aim high or settle for crumbs. 6. Branch Manager Perks - If you are a Branch Manager, you 're in luck with fuel reimbursement, allowances, rent reimbursement, Branch Manager allowances, rent reimbursement and more - because only the chosen ones get those extras. Everyone else? Well, better luck next time! 7. No Cluster Head/ Circle Head/ Zonal Head like Structure: Enjoy the peace of minimal con-call and WhatsApp reporting since there's no endless hierarchy breathing down your neck. But don't get too comfortable - non-performance punishment can still strike without a warning just when you thought you were safe! At that time no one can save you....Read More

Dislikes

1. Unclear job profile: Prepare for ultimate bait-and-switch! They'll paint a rosy picture in the interview, but when you join, brace yourself for a surprise role. You might be hired as a Branch Manager and end up as an Assistant Manager. Once you've resigned from last job, you're stuck - no returning back! They intentionally over-hire, knowing full well that 90% will flee within three months due to the chaotic roles. 2. Unclear Job posting: Don't get too attached to the location you were promised. They'll hire for one place and post somewhere else "temporarily", only to ship you off to a completely random branch mile from what was agreed upon. Flexibility is key... or is it survival? 3. Tricky Salary Offer: Their offer letter should come with a magnifying glass. If you don't clarify your actual take-home pay upfront, you're in for a surprise. Also, forget any hopes of a raise; it's only downhill from here unless you escape to another bank. 4. Delayed Confirmation: Confirmation here is no less than a myth. Expect to stay unconfirmed for four to five years - if you're lucky! They'll hold confirmation hostage until every target is achieved, and when promoted, the confirmation reset starts again. Imagine getting "promoted" but back to unconfirmed status each time! 5. No leave credits During Probation: Say goodbye to any hopes of leave. With a probation period that seems to stretch into eternity, you'll get a meager 12 CL and 12 SL at joining and nothing more. Take leave sparingly - otherwise, it's loss of pay, as probation can last years. 6. Worst Transfer policy: Dreaming of a home posting? Think again. Their policy flat-out refuses favorable locations, no matter what anyone promises (even the HR Head's word means nothing!) 7. Late Sitting for No reason: Get ready to be held hostage by the world's slowest systems and no-responsive departments. You'll spend long unproductive hours dealing with day-end blockage and absurd departmental demands. 8. No brand image and branch network: Outside Tamil Nadu, this bank is practically invisible. Meeting sales target is nearly impossible, so don't get your hopes up for confirmation, promotion, or even basic incentives. Frustration and resignation seem to be main perks. 9. Unsecured Mindset: Head Office operates in a state of perpetual distrust, doubting every staff (including their own). Rather than solve problems, they'll point out every flaw, ensuring you get maximum dose of criticism with zero solutions. 10. Recovery at Resignation: Think you can just leave? Not so fast! At resignation. they'll claw back every bonus, ex-gratia, training cost (down to train fares and hotel expenses), recruitment fees, and even the difference on any subsidized loan rate you received. Staff often find themselves trapped simply because they can't afford the hefty bill required to get a relieving letter....Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

I am working here for past 1 month The work was going good.I am in Frm department it is fully based on handling alert and speaking with customer to resolve their issue and handling cyber crime complaints

Dislikes

There is no dislike in this job

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

If You are a Fresher You can Learn Banking Operations From Scratch. Also it depends upon your team members. If they're willing to teach or poke you

Dislikes

Worst Marketing Strategy and Uneven Pressured Work environment. More Than a Bank Employee, You always act as a Insurance Agent..

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

EASY TO LEARN ALL THE THINGS

Dislikes

CUB COMPARING OTHER PRIVATE BANKS AND DOING HERE IN A SAME MANNER , BUT THE SELLING PART IS TOO LESS , THEY NOT OFFERING THE UNSECURED LOANS TO MSME- PEOPLES, PUSHING EMPLOYEES TO BRING A LOGIN PAPERS

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Employees willing to explore the banking and pay wise good

Dislikes

Overall management of the banking not good.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Dislikes

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.