Blenheim Chalcot Customer Service Associate Reviews

Likes

One thing I appreciate about this place is the realization that I deserve better.

Dislikes

The company appeared prestigious at first glance but lacked ethics, had a partial work culture, and offered no job security. Despite joining after thorough research, it proved to be quite disturbing. Founded with few employees, it grew, promoting individuals with little to no knowledge to key positions. Unfortunately, this led to mismanagement and exploitation of privileges by leaders. Witnessing pregnant employees pressured to resign and relatives unfairly being promoted was distressing also asking managers to terminate employees simply because they were involved in workplace disagreements with their partners or relatives. I observed employees coerced into leaving disturbing and suicidal conversations among colleagues contemplating drastic action due to toxic management. Management seems overly interested in employees' personal lives, asking about their whereabouts, who they socialize with, and why they spend time with certain colleagues outside of work, asking us as managers to do the same. This makes me wonder about the satisfaction derived from such involvement. The daily commute was marred by anxiety over job security. Despite a decent salary, the toxic work culture left me feeling mentally drained....Read More

Likes

NA

Dislikes

No separate sick leaves Too much politics Transport

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Terrible working experience

Dislikes

Terrible working experience

Likes

Amazing work culture Amazing office Org wide off sites Lot of engagement activities throughout the year.

Dislikes

Office location

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I am working in Blenheim chalcot as a Service Delivery analyst more than 1 year. If you are fresher or experienced candidate, in either way, its a very good organization to work here in terms of job security, learning and development, company culture and work life balance.

Dislikes

Nothing as such!

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Culture and people

Dislikes

Projects and genre of portfolio

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture, opportunity to grow and learn, company policies and team outing and hybrid model.

Dislikes

nothing all good.

Work Details

I joined BC as a Quality Analyst and then I promote to Sr Quality analyst and now I am a Team Lead.

Work days: Monday to Friday (Flexible Timings)

Likes

Godd work life balance, WFH, Flexible working hours, company culture

Dislikes

Nothing as such

Work Details

It's good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

A few people who are new in organization and have come from good one, hence are professional. The tenured one are too rigid and old school.

Dislikes

There is definitely no job security, no matter at what level you are. No flexibility for work from home, even if you die. Leaders do not have clear vision hence always confused. You can only survive if you shut your mouth and close your eyes and say Yes to Mr CEO, (who is too moody that his reportees are always scared to talk to him).

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like how they try to be cool but aren't.

Dislikes

Firstly you will like the environment & you will survive if you don't speak up. There no corporate culture here, its like a close friends running the whole business. One thing about the company is ANY THING CAN HAPPEN ANY TIME. Be ready to get laid off, be ready to see your junior becoming your senior. They all listen to you but then you will be targeted. NO BONUS, I mean 5% increament? Are u serious? And the FAVOURITISM, OMG its in the DNA here everybody who is important is a known of other important person. There no criteria of hard work only CONTACTS work here. People who really wants a change are replaced East India co. as we call it. They don't give bonus/ increment to employees but replace them with someone new with a hike. People just leave this organisation in 6 to 1 year max. And if they stay more than that they'll surely leave after the increment. Advice to Management: Stop hiring referral of leads, managers or colleagues from previous organisation....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

There's nothing impressive about this company. The fact some reviews highlight timely salary payments as a positive is overrated. A punctual paycheck is just a basic expectation and doesn't compensate for the company's overall shortcoming

Dislikes

"Blenheim Chalcot is the undesirable offspring of a modern exploitative company and the East India Company, merging today's greed with old-world exploitation" Here's a critical take on the Company: - They'll hire you with a title like "Junior Data Scientist" but then pile on task that have nothing to do with your actual job description. - Channeling the spirit of the old East India Company, a select few exploit their colleagues, and if you voice concerns to management about you work scope, their response is dismissive, suggesting you leave because this the only work they have. - They hire data science leads who are shockingly inexperienced and fundamentally clueless about requirement gathering and problem-solving. Yet, when a junior question their flawed ideas or points out their inadequacies, these leads erupt in a dramatic display of wounded pride and ego. - Complaints made through skip-level meetings achieve little, as the company is content to tolerate problematic managers/leads as long as their goals are met. Employee may even face threats of poor reviews if they try to switch portfolios, ai it could reflect poorly on the leads themselves. - HR is unlikely to offer genuine support: expect either empty promises or outright disregard. Many competent HR staff have been pushed out due to internal politics. - The company might pressure you into "voluntary resignation" under the pretense of performance issues. One week, you might be lauded as the star performer, only to be dismissed the next week, no job security even if you are a dedicated employee. - Salary increases and/or promotion seem to reward sycophancy rather than actual performance. If you excel at flattery, you might secure a better raise, job security, work from home, regardless of your actual work contributions. - Despite investing in new offices spaces, the current office is poorly equipped, with cramped canteen where employees must wait for a spot at long tables with uncomfortable stools I joined this company to make a career switch, only to find myself starting from scratch with no meaningful experience as a Data Scientist. This is my experience; it's up to you whether you take it into account...Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

Salary comes on time.

Dislikes

Management is pathetic and are very inefficient. Always spend time in strategy planning without any outcomes. Incompetent people have been hired and promoted to Head of Departments and are not deserving for the designation they have been hired. They call themselves as Venture Builder but most of the policies are those of a BPO. Dont have bench policy hence no Job secuirty.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

You'll get the salary on time. "This review has a high chance of getting deleted soon. Please save it or forward it as soon as possible"

Dislikes

The salary that you get on time doesn't reflect your hard work or the value you bring, it depends on how good you are at making your line manager give you the highest rating. (The more you boast about the work which you might not have done brings in more salary and respect). Everything that you expect from a proper product company is lacking here. The company headquarters is in London. Voila, get ready to be treated as peasants if someone from the UK visits the office. They'll be treated as lords, while employees from India are treated as use and throw. There is a separate wing called "The Admin" to specially take care of the people from the UK. Apart from the worst politics in the office, the company has a strict work-from-office policy (where you can't choose which office to work from), and the space is so small for the employees that you have to find a new place every single day (this is improving nowadays as they are firing people in huge batches). If you ask for Work From Home, they'll force you to take a leave. But people who have a good rapport with the so-called, Senior Leadership Team, they'll be granted weeks of Work From Home. The pantry won't even fit 1/5th of the employees, people should eat in batches as there is no space. Neither they increase office space nor do they grant permission for Work From Home. As a bonus, there is something called Quarterly Awards, god that must be a joke. I agree a few people get awards based on the value they create, but the majority of the awards go to the people who create that "I am working very hard" kind of impression with the Senior Team (They usually don't work, I know it because they could barely solve any problem that falls under their designation). There are people designated as Data Science Leads, who barely know anything technical. ClaudeAI/ChatGPT has become a weapon for these people who don't even know anything about Data Science but sit in the highest position in the hierarchy to dictate to the people on the lower hierarchy, the same sentences GPT gives you on any topic. They seem very knowledgeable, they speak of things that you've never heard but in reality, they lack everything. For the past 1 year, management has hired people who are clearly unfit for leadership roles and let them rule and judge the people who are under them. The management expects people to work on things outside of their domain, for example a data scientist would be expected to do software engineering, sometimes frontend engineering too. If you say no to the work, first you'll be offboarded from the working portfolio or project, eventually, you'll be fired from the company (I have seen this happen to my colleague) They fire people like hell, they'll ask someone in the middle of the day to leave with their laptop on their desk and not come to the office the next day. There is something called a notice period which they clearly violate. There is no chance for you to say anything against them. They announce the news of your firing as if they are doing an eternal favor for you. They send people to London, again those who have that "I am working very hard" kind of impression. Not those people who actually sit overtime to improve any feature in the product or the person who actually works weekends without any compensation. The Job of the leadership is to hire good people, who create intangible value for the company and the employees. Always remember, a person might have 26 Years of experience, but might not have that leadership qualities in him to drive the company to success or create value for the employees to train them. A person might just have 12 years of experience but can create a significant impact on the company. People here hire randomly without any proper capability check and culture check. I agree that there are a lot of people who have those capabilities and were hired based on them, but I feel none of them are at that leadership level which is very vital. God, there are a ton of things out there, that I can't list because I am exhausted of thinking these things. Some person in the C-level position has lashed out in the office for writing the "Accurate Bad" reviews on Ambition Box and Glassdoor. That's the state of this company, Period. The company is trying to transform into a Product Operating Model, as stated in the book Transformed by Marty Cagan. I strongly sense that this might not happen at all. Leadership is hired very badly. I know many others might have had a completely different experience, but this is truly what I have experienced. Also, there is a huge gender parity in the office, you know which gender is treated better than another, no need to mention. If someone from the Admin or Leadership is reading this, please replace the coffee machines with something better, we deserve some good coffee at least. Also, swap those paper cups with those mugs that you offer to the UK "lords". P.S: Everything I have mentioned above is absolutely true and doesn't simply imply my opinions on the company....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Initially it was good to work with team on projects and RnD was independent which helped in actual learning

Dislikes

Currently the manager are not that much technically sound and only conducts meeting. Person who has good connection with management is safe even if he has 0 technical knowledge. There is no job security as you can be layed of anytime Advice for management: Please lay off some senior as they donnot contribute to any proper management and tech and only join meeting showing they are working hard , but actually they are not. Laying off a person who really have good understanding of projects and work makes no sense....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good Life Work balance, Salary is decent

Dislikes

Management 0/5 Culture... huh, no such entity exists, What else? Favouritism, Superb office politics, Don't know for what role they are hiring, ie. pilot hired for cabin crew's job. Job security: anytime you could get a HR call for a quick meeting, they could be your last 30 mins in the office. Nearly impossible to say why you are getting fired.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

there is free coffee and the salary comes on time.

Dislikes

There is nothing to like. It is a toxic, fraudulent, sad place to work for. They hire 'product managers' and make them do project management, analysis etc kind of work which is irrelevant to skills. there is no onboarding process. They don't explain expectations, roles, responsibilities etc. They don't even do goal setting. They will say you don't meet expectations without setting expectations - beware. You will have zero job security here. Good, smart, hard-working people have been fired by inexperienced, stupid managers. Ask the head of the department basic subject-related questions - you will see what they bring to the table (nothing). Your salary will be below the market rate. Bosses - managers & senior management have no idea what they are doing - so many wrong decisions by seniors, and juniors have to pay the price. The seniors, at least for the product team, never take responsibility and the team suffers. Some favourite employees misbehave with females, and the management does not take any action. Some people are allowed to work from home indefinitely while others must come to the office even during emergencies and illnesses. If you are not a bootlicker, you will suffer here. UK counterparts can enjoy long holidays without disturbance. But Indians must be available during leave, holidays, and weekends - East India Company left and Blenheim Chalcot took its place. Beware - well-qualified people from elite institutes (tier 1 B schools) were lured by this company - 90% of them declined the offer. I wonder why. There is a basic infrastructure shortage - no chairs, no pantry to sit and eat in peace. You ask for a chair and they lash out at you as if it's your fault there is no chair. It's fun though, a game of musical chairs every day. HR is useless and will definitely throw you under the bus. If you are thinking of joining - check the LinkedIn profiles of all senior management folks. See the quality of your peers....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.