BigBasket Senior Customer Support Executive Reviews

Likes

there is lot of scope for learning, for the industry

Dislikes

highest rate of attrition at IRCPL, which will leads waste of time of everyone who involved in the store and makes down whole team performance

Likes

Only 1 option is there for work from home and nothing good in company

Dislikes

Everything like the process and support and special person TL they are stupid enough and not properly taking care they are thinking for their own even if a person dying they still thinks for their better

Work Details

Work policy: When quality score is not proper then they are calling employees back to office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Knowledge gaining of the customer relationship

Dislikes

There is no support from the team leaders. When ask for the support they are asking us to keep paper and saying to get out from the company

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Fredly working and good culture..

Dislikes

No more

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I like in my working time all types of operation s

Dislikes

Sorry

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Like you work

Dislikes

No increament

Likes

Nothing

Dislikes

Worst working culture, company is good but management make company bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Innovations on New ideas to compete the customers

Dislikes

No value and respect to the employee

Likes

We had a great team coordination between employees and associates and also senior managers are very good at teaching the job roles and responsibilities

Dislikes

No dislikes

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

We always have an area to explore and work upon. Management gives enough time to perform and understands personal issues and work life balance.

Dislikes

Salary , increments, tech

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Nothing to mention.

Dislikes

Company management now a days are in extortion business. They lie to you continuously and no kind of perks. Only loss from every angle.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

BigBasket is India's largest online food and grocery store, offering a wide range of products. Many employees appreciate: 1. Dynamic work environment 2. Opportunities for growth and development 3. Collaborative team culture 4. Flexible work arrangements 5. Competitive compensation and benefits

Dislikes

I am doing my job in BigBasket, there is no problem, it is a good company

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

# Company culture and Values. # Top Management is good in providing opportunities. # Good working environment given to associates, bikers and front-line work force with Tata policy, which attract the employees. # Top leaders are always reachable. # Customer focused company and ready to anything for customers # Highest level of ethics towards vendor management and the payment to the vendors are proper....Read More

Dislikes

Technology. Need to upgrade on tech wise - WMS, OMS, TMS needs lot of improvement. Inventory management needs lot of tech support. Frequent changes in approach towards the business operations, Inventory management.

Likes

On time salary

Dislikes

I am concerned about the practices within the East team, specifically regarding promotions and recruitment. It appears that senior designations are held by individuals closely associated with the RBH family or other known persons, and the operations head and city head seem to prioritize hiring those within their personal networks. This raises concerns about nepotism and favoritism. Furthermore, female employees face unfair treatment and harassment, with promotions potentially being granted based on personal relationships rather than merit. This creates a toxic work environment and undermines the value of hard work and dedication. Additionally, there appears to be a lack of support for employees who are not part of the favored group, with expectations to complete work even when hospitalized. This is unacceptable and highlights the need for a more inclusive and respectful workplace culture. I hope this brings attention to these important issues and sparks necessary changes to ensure a fair and supportive work environment for all employees....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Good working environmental culture Good facilities for women

Dislikes

There is no satisfaction for G1employees there is no extra benefits for us

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like working with big basket staff because all working person are loyal.office are very batter and I like this company.

Dislikes

Salary is average not good salary, & I don't like manual process work big basket is also working on all work are manual pattern. Parmottatio is nothing. I want to big basket improve his work process soon next some time so that work process in easy for company and employe

Work Details

Work days: Monday to Saturday (Strict Timings)