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BigBasket
Comparebased on 4.5k Reviews
Video summary
Filter reviews by BigBasket Senior Customer Support Executive Reviews
Rating distribution
Category Ratings
Job security
Work-life balance
Skill development
Company culture
Work satisfaction
Promotions
Salary
What employees say about BigBasket?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Saturday
50% employees reported
Strict (9am - 6pm)
40% employees reported
Within city
50% employees reported
View more detailed insights
Gender based rating
Rated by Women
2 reviews
Rated by Men
3 reviews
Jobseekers also viewed
5 reviews found
Senior Customer Support Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
As if now nothing
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
As if now nothing
Work Details
Work policy: 2 days/week from office
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Support Executive in Nizampatnam
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The dat I had started it was good but when I was to quit my job there was not upto that marks mangemt has changed
- Salary - Good
- Skill development - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
New management is not that upto mark as they think old employees are not fir for job wanted to get new members from a particular organization and whom they like
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Support Executive in Bangalore / Bengaluru
Escalations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It was like woking in hell as the team leader & management sucks & according to me bunch of fools were working under a single roof even they don't have proper degrees & I suggest not join there.
Dislikes
Everything
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Mil
Work days: Rotational Shift (Strict Timings)
Senior Customer Support Executive (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing, I request no one to Join
Dislikes
Managers and the management are pathetic
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Senior Customer Support Executive in Pune
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
everyday have new challenges related to work, various types of good experience
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
- Salary - Poor
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Similar Designation Reviews
Operations Executive in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Managers trust their employees to work hard and make good decision, Employee trust business leaders to support and guide.
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Overall a good workplace with great service and nice staff. Companies policies are focused on their employees as well and one can raise his skill level over the time working here.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Store Manager in Visakhapatnam (working remotely)
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
there is lot of scope for learning, for the industry
Dislikes
highest rate of attrition at IRCPL, which will leads waste of time of everyone who involved in the store and makes down whole team performance
- Salary - Poor
- Promotions - Poor
Customer Support Executive in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only 1 option is there for work from home and nothing good in company
Dislikes
Everything like the process and support and special person TL they are stupid enough and not properly taking care they are thinking for their own even if a person dying they still thinks for their better
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: When quality score is not proper then they are calling employees back to office
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Sales Executive in Hyderabad / Secunderabad
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Knowledge gaining of the customer relationship
- Salary - Excellent
- Skill development - Excellent
Dislikes
There is no support from the team leaders. When ask for the support they are asking us to keep paper and saying to get out from the company
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Deputy Manager in Bangalore / Bengaluru
Full Time
Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
- Salary - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Operations Executive in Guwahati
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Good
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Overall Rating
Store Manager in Hyderabad / Secunderabad
Full Time
eCommerce Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Management not good
Dislikes
Not Good
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Customer Relationship Manager in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No work life balance, toxic culture
Dislikes
There is no working hours in big basket. You have to do day & Night both shifts.
- Salary - Poor
- Job security - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Sales Executive in Gurgaon / Gurugram
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Store Manager in Bhopal
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work Freedom but not forget your responsibility......
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
It is a good place to work I don't find any disliked
Work Details
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Other BigBasket Reviews
HR Executive Generalist in Kolkata
Full Time
HR Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
a strong company culture, opportunities for career growth and skill development, a supportive work environment and the ability to contribute to impactful projects within the company
- Job security - Good
- Work satisfaction - Good
Dislikes
low salary hikes, inconsistent work-life balance, high pressure in certain departments, poor communication regarding salary discussions.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Shift Controller in Coimbatore
Full Time
Stores & Material Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Friendly HR's
Dislikes
Such a toxic work culture. They are hired one stores managers he didn't have a degree he completed school education only but hired some employees working under him
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Assistant Manager Quality in Bangalore / Bengaluru
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary on time will credit
- Salary - Good
Dislikes
There is a personal targets from reporting manager. There is no chance to improve new things and no chance to speak also. Completely I felt toxic culture because few Reporting managers having powers and they are Miss using powers by torturing employees just because of personal targets
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Buyer in Nagpur
Full Time
Procurement & Purchase Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary on time. Maneger is good.
- Salary - Good
- Promotions - Good
- Company culture - Good
Dislikes
They closed any DC. Operation management is not good. They open the DC trail & errors basis. Employees resign his past job because of better future but this company closed any time any location..
- Job security - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Software Developer Test Engineer in Bangalore / Bengaluru
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing before 2022 its was good now nothing is good
Dislikes
Manager is very toxic no growth job security is there but they will give you lot of frustration so you will resigned manager don't have the knowledge and there hr team is very worst not supporting to anyone wort company don't join
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Operations Controller in Mumbai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Learn new things and collaboration work environment
- Salary - Good
- Skill development - Good
- Promotions - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Shift incharge should treat every supervisor equally is not happening and in interview I was supposed to working near my location and now after joining given different location travelling 3 hours daily
- Work satisfaction - Bad
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Procurement Buyer in Pune
Full Time
eCommerce Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only the job security
- Job security - Excellent
Dislikes
Work culture is very worst...Need to work for the whole day no fix timing....need to keep backup for your weeks offs as well ... it's pure operations job
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
Regional Operations Manager in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I was good till 2023
- Promotions - Good
Dislikes
after the year of 2023 corporate politics are high don't have job security and only politics guys are leading regions, and they are promoting and taking their own team without any reason the old employees were thrown with political games.
- Job security - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
QC Executive in Ahmedabad
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
"I enjoy working at Bigbasket because of its dynamic work environment, collaborative team culture, and opportunities for growth. I appreciate the company's customer-centric approach and innovative use of technology and data analytics. The recognition and rewards for employees' hard work and contributions also motivate me to strive for excellence. Overall, working at Bigbasket gives me a sense of purpose and fulfillment."...Read More
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
N/A
Supervisor in Kolkata
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Sir/Madam, it isa great privilege for any one to work in a reputed organization like yours.when I read about your organization. I found that my skills are matching your requirements. Where I can show case my skills to contribute to the organization growth
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No dislike because itis of the best fastest growing company in the india. The work environment of the company is very good. People feel proud to be part of the company as company provides full support to their employees in professional front it has many branches across the india so I have good opportunity to show my talent
- HQ - Bangalore,Karnataka, India
- Internet
- 10k-50k Employees (India)
- Retail
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AmbitionBox has 5 BigBasket reviews submitted by BigBasket employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BigBasket is the right company for you. 50% of employees reported the ...working days at BigBasket as Monday to Saturday. 80% employees reported the work timings at BigBasket as Strict timing. Read more- Home >
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