Bartleby Customer Success, Service & Operations Department Reviews

Likes

Salary is excellent as long as you have the job.

Dislikes

No job security. Work timings are also horrible. We had only 2 shifts , 2 weeks of night duty (10pm to 6am) and 2 weeks of early morning shift One (5am to 2pm) with alternate weekends working. While team leaders, managers and other teams with more team members had hardly one night shift in 2 months. No one ever cared about our physical and mental issues due to sleep deprivation. Everyone from the TL to HR and managers acts so cool but one fine morning they will block you from all the company given forms of communication means like mails, chats etc. While you figure out what's happening, you will receive a call from the HR stating that you are been terminated as a part of layoff process. It's extremely traumatizing as we plan so many things ( like taking bank loans) thinking that you have got a well paid PERMANENT job and salary will be credited to your account every month. I am still in PTSD. And they strictly inform all those who are still inside to not communicate or answer the laid off colleagues calls or messages which means people who were close friends becomes strangers in fraction of seconds to keep their source of income safe for which we cannot blame them. They took me on contract and after 4 months I was made a permanent employee. But after layoff the HR dint even care to give the experience certificate during my contract period. The experience certificate is also horrible, no area of work, our work performance or anything good that another employer would like to see in our experience letter is added in it. Overall horrible and traumatizing experience. Please don't join unless you are mentally ready for an unexpected layoff....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work from home Good management

Dislikes

Less salary No job security