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Axis Bank

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based on 24.2k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

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Axis Bank Customer Service Associate Reviews

based on 18 reviews

Updated 17 Oct, 2023

Overall Rating

3.0/5

How AmbitionBox ratings work?

Category Ratings

3.4

Company culture

3.3

Skill development

2.9

Promotions/Appraisal

2.9

Job Security

2.9

Work-Life balance

2.8

Work Satisfaction

2.4

Salary & Benefits

18 reviews found

Sort by: Popular

Customer Service Associate in Dewas

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 23 Jun 2023

Likes

Nothing i like in axis

Dislikes

Staff behaviour No more kindness Rude 😞

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Associate in New Delhi

Full Time

·

Accounting & Taxation Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 17 Feb 2023

Likes

Learning of new things

Dislikes

Sales pressures and casa pressure

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

What people are saying about Axis Bank

View All

a senior manager

Want to switch to MNC...need help

Hi, need help.currently I am employed with Axis Bank. I am an ex Citibanker. I am not liking the axis Bank culture at all..kindly advise how to switch from a bank to MNC companies...I don't have contacts and want to make my career in MNC company. Current package is 14.4 additionally bonus and all contributes to overall package to 17.3. Can anybody help me getting a job in company like Genpact, concentrix etc.

Got a question about Axis Bank?

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Customer Service Associate in Navi Mumbai

Full Time

·

Out Bound Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 08 Oct 2022

Likes

Good working place

Dislikes

Increment and incentives issues

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate (working remotely)

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 17 Oct 2023

Likes

Work culture

Dislikes

IT SYSTEM It It It It

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 15 Jun 2022

Likes

Overall experience in Axis bank ( Teleperformance) is good. I learn so many things about banking process and how to handling customers over the call and also selling banking products.

Dislikes

Job sequrity is not there, I'm joined there to sale only credit card but after few months they add 6 more products to sale. But they not increase my salary. Nevertheless I have to sale all products and complete the target. Otherwise they will make to much pressure on you.

Work Details

Overall experience is good .

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Noida

Credit Card Sales Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 10 Apr 2022

Likes

Axis Bank environment is very good to develop personal skill of the employee

Dislikes

Di career growth opportunity is very less in Axis Bank

Work Details

Average

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Customer Service Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 04 Jul 2021

Likes

Good bank but too much pressure for li gi and other products

Dislikes

Work life balance

Work Details

Very bad

Work days: Monday to Saturday (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about Axis Bank.

Customer Service Associate in Mumbai

Branch Banking Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

1.0

Work-Life Balance

posted on 22 Jun 2021

Likes

Everything was ok

Dislikes

Work pressure

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Associate in Bangalore Rural

Customer Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 02 Apr 2021

Likes

No

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Bangalire

White field Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 27 May 2021

Likes

Everything is good

Dislikes

No dislike

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 21 Apr 2021

Likes

Polite behavior of senior

Dislikes

Personal positional Growth

Work Details

Good

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

CSA Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

2.0

Job Security

5.0

Work-Life Balance

posted on 29 Oct 2019

Likes

It's best as customer service executive salory good insensitives good work super and good support and guidance good culture it's no words to describe

Dislikes

Job security

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Business Intelligence & Analytics Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 12 Feb 2019

Likes

Goodwill in the market, acceptance to the client is good. Products & services are competitive in nature.

Dislikes

High sales pressures in CSO and other retail banking role. Very poor work life balance 9to9 most of the times to work. Growth opportunities very slow and based on seniors perception basis max time. Training sessions taken for the sake of taking attendance only. No new learning,IT support systems are very poor and slow.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Customer Service Associate in Hyderabad / Secunderabad

Credit cards Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 17 Jul 2019

Likes

I liked the work experience for giving service to the customer's regarding the credit cards. Axis bank is a great place to work for it.

Dislikes

I don't have any dislikes but in an hospitality emergency of my family member(ie my father) i have got depressed due to my father's health and then i have served the notice period of 15 days and then discontinued and now i am very fine.But i have loosen the Axis bank's job opportunity which was given to me by the Axis bank and it is my first job opportunity for which i have served.

Work Details

The work is excellent since i felt happy to communicate with people and help them regarding the credit cards service.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Bangalore / Bengaluru

Accounting & Taxation Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 11 Mar 2019

Likes

i learned many things after joining we have friendly teammates upper level management and also it have good salary appraisals

Dislikes

nothing

Work Details

exciting but some times we have to face problems but how much problems i faced i have been more stronger to perform

Work days: Monday to Saturday (Strict Timings)

Customer Service Associate in New Delhi

CSO Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 12 Mar 2019

Likes

Supportive staff, good knowledge

Dislikes

high politics, work pressure by senior management

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Branch Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 15 Nov 2021

Likes

flexibility and employees value

Dislikes

nothing much

Work Details

good

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Saltlake sec v

Personal Loan Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 01 Jul 2021

Likes

Nothing

Dislikes

There were a horrible environment created..the team leader was a third class person who harrased the girls n touched their bodies indirectly and unit head manager was a greedy n cheap lady who could not understand the ladies problem n did not believed thier problems..

Work Details

2 months

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Axis Bank Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 18 Axis Bank reviews submitted by Axis Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Axis Bank is the right company for you. 56% of employees reported the...Read more

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Axis Bank Reviews >
Axis Bank Customer Service Associate Reviews

Gender Based Ratings for Axis Bank Customer Service Associate

based on 16 reviews

Rated 3.4 for Company Culture and 3.4 for Job Security

Rated 3.9 for Skill Development and 3.4 for Company Culture

Working Days for Axis Bank Customer Service Associate

based on 18 reviews

Monday to Saturday

56%

Alternate Saturday off

25%

Rotational Shift

13%

Other

6%

Work Timings for Axis Bank Customer Service Associate

based on 18 reviews

Flexible timing

Strict (9.30am - 7pm)

Strict (4pm - 1am)

39%

8%

8%

45% employees reported other strict timings

Shift Timings for Axis Bank Customer Service Associate

based on 18 reviews

Day shift

Night shift

87%

13%

Business Travel for Axis Bank Customer Service Associate

based on 18 reviews

No travel

71%

Within city

29%

Axis Bank Customer Service Associate Salary

based on 75 salaries

₹1.2 L/yr - ₹5 L/yr

6% less than the average Customer Service Associate Salary in India

View more details

Employee Benefits for Axis Bank Customer Service Associate

Office cab/shuttle

2 total responses

Health insurance

1 total response

Cafeteria

3 total responses

Job/Soft skill training

1 total response

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