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based on 23.9k Reviews

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Amazon Customer Service Associate Reviews

based on 1.2k reviews
Updated 23 Dec, 2024

Overall Rating

4.2/5
How AmbitionBox ratings work?

Category Ratings

4.4

Company culture

4.1

Work-Life balance

4.1

Salary & Benefits

3.9

Skill development

3.9

Job Security

3.9

Work Satisfaction

3.5

Promotions/Appraisal

Top Mentions in Amazon Customer Service Associate Reviews

1.2k reviews found

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Top Amazon Customer Service Associate Interview Questions

View All
Q1. What is the difference between a good customer service ... read more
View answers (140)
Q2. What's the role of customer service associate?
View answers (34)

Get interview-ready with top interview questions

View all 33 questions
Q3. If a problem how long prolong and hold the calo
View answers (30)
Q4. How will you deal if the customer is angry?
View answers (8)
Q5. Wich programming languages do you use in your work
View answers (14)
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People also ask about Amazon's Customer Service Associates

How is Amazon to work for?
Amazon is rated 4.2 out of 5, based on 1.2k reviews by employees on AmbitionBox. Amazon is known for Company culture which is rated at the top and given a rating of 4.4. However, Career growth is rated the lowest at 3.5 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.1 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.4 at Amazon by 1.2k employees. While job security is rated 3.9 and work-life balance is rated 4.1 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
Is work from home available in Amazon?
According to AmbitionBox, 81% Amazon employees work from home permanently, 1% work from office 3 days/week, and 2% work from office 2 days/week (based on 81 AmbitionBox reviews in last 6 months).

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Work Policy for Amazon Customer Service Associate

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Workplace policy may vary based on Department, Designation and Location.

based on 81 reviews in last 6 months

Permanent work from home

Permanent work from home

81%
Work from office

Work from office

12%
Hybrid

Hybrid

7%

Other hybrid work policies

4%

2 days/week from office

2%

3 days/week from office

1%

Gender Based Ratings for Amazon Customer Service Associate

based on 1.1k reviews
4.2
Rated by 481 Women

Rated 4.3 for Company Culture and 4.1 for Salary & Benefits

women
4.2
Rated by 622 Men

Rated 4.5 for Company Culture and 4.2 for Work-Life Balance

men

Working Days for Amazon Customer Service Associate

based on 1.2k reviews
Rotational Shift
72%
Monday to Friday
21%
Monday to Saturday
3%
Other
3%
Alternate Saturday off
1%

Work Timings for Amazon Customer Service Associate

based on 1.2k reviews
Flexible timing
Strict (11pm - 8am)
Strict (6am - 3pm)
59%
3%
3%
35% employees reported other strict timings

Shift Timings for Amazon Customer Service Associate

based on 1.2k reviews
Day shift
Night shift
54%
46%

Business Travel for Amazon Customer Service Associate

based on 1.2k reviews
No travel
83%
Within city
13%
Within country
3%
International travel
1%
Amazon Customer Service Associate Salary
based on 4.2k salaries
₹0.6 L/yr - ₹5 L/yr
19% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
133 total responses
freemeal
Free meal
94 total responses
onsite
International/On-site exposure
25 total responses
joining
Joining bonus
3 total responses
+26 more benefits
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