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based on 24.2k Reviews

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Amazon Customer Care Executive Reviews

based on 261 reviews
Updated 1 Jan, 2025

Overall Rating

4.4/5
How AmbitionBox ratings work?

Category Ratings

4.4

Company culture

4.3

Salary & Benefits

4.3

Work-Life balance

4.3

Skill development

4.2

Work Satisfaction

4.1

Job Security

3.9

Promotions/Appraisal

Top Mentions in Amazon Customer Care Executive Reviews

261 reviews found

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Top Amazon Customer Care Executive Interview Questions

Q1. What is customer service, how do we deal with customer service
Q2. can you communicate with customers of rage behaviour in very calming tone

Get interview-ready with top interview questions

View all 16 questions
Q4. What does the phrase One on One mean?
Q5. Is T20 Cricket killing Real Cricketing Skills?
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People also ask about Amazon's Customer Care Executives

How is Amazon to work for?
Amazon is rated 4.4 out of 5, based on 261 reviews by employees on AmbitionBox. Amazon is known for Company culture which is rated at the top and given a rating of 4.4. However, Career growth is rated the lowest at 3.9 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.3 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.4 at Amazon by 261 employees. While job security is rated 4.1 and work-life balance is rated 4.3 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
Is work from home available in Amazon?
According to AmbitionBox, 92% Amazon employees work from home permanently, 4% work from office 3 days/week (based on 23 AmbitionBox reviews in last 6 months).

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Work Policy for Amazon Customer Care Executive

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Workplace policy may vary based on Department, Designation and Location.

based on 23 reviews in last 6 months

Permanent work from home

Permanent work from home

92%
Work from office

Work from office

4%
Hybrid

Hybrid

4%

3 days/week from office

4%

Gender Based Ratings for Amazon Customer Care Executive

based on 244 reviews
4.4
Rated by 107 Women

Rated 4.5 for Company Culture and 4.4 for Salary & Benefits

women
4.4
Rated by 137 Men

Rated 4.3 for Company Culture and 4.3 for Salary & Benefits

men

Working Days for Amazon Customer Care Executive

based on 261 reviews
Rotational Shift
55%
Monday to Friday
29%
Monday to Saturday
10%
Other
5%
Alternate Saturday off
1%

Work Timings for Amazon Customer Care Executive

based on 261 reviews
Flexible timing
Strict (9am - 5pm)
Strict (11pm - 8am)
59%
5%
3%
33% employees reported other strict timings

Shift Timings for Amazon Customer Care Executive

based on 261 reviews
Day shift
Night shift
68%
32%

Business Travel for Amazon Customer Care Executive

based on 261 reviews
No travel
77%
Within city
16%
Within country
4%
International travel
3%
Amazon Customer Care Executive Salary
based on 616 salaries
₹1.2 L/yr - ₹6.2 L/yr
25% more than the average Customer Care Executive Salary in India
View more details
cab
Office cab/shuttle
36 total responses
freemeal
Free meal
23 total responses
onsite
International/On-site exposure
13 total responses
joining
Joining bonus
11 total responses
+26 more benefits
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