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  WINNERS AWAITED!
  
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  1st Edition

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Engaged Employer

Amazon

Compare

4.1

based on 24.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

Filter reviews by

Amazon Virtual Customer Support Associate Reviews

Updated 31 Dec, 2024

Overall Rating

4.3/5

based on 5 reviews

Rating distribution

73 (63.5%)

23 (20.0%)

9 (7.8%)

5 (4.3%)

Category Ratings

4.5

Company culture

4.2

Salary

4.1

Work-life balance

4.0

Skill development

3.9

Work satisfaction

3.5

Job security

3.5

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

95% employees reported

Rotational Shift

72% employees reported

Flexible timing

59% employees reported

No travel

96% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

54 reviews

4.4

Rated by Men

61 reviews

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Top Mentions in Amazon Virtual Customer Support Associate Reviews

5 reviews found

Sort by: Popular

Virtual Customer Support Associate in Nagpur (working remotely)

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 20 Aug 2024

Likes

Salary is credited on time, apart from that work culture is good

Salary - Good
Company culture - Good

Dislikes

No job security at all, they 'll hire on contract basis and then after their sale is over, they will fire you no matter how best you are at your work.

Job security - Bad
Promotions - Poor

Virtual Customer Support Associate in Bangalore / Bengaluru

Contractual

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 31 Dec 2024

Likes

Benefits included with the package.

Skill development - Good

Dislikes

No job security. Managers and others setting wrong expectations regarding the contract. Was told to meet the targets and be in top to get permanent job. Kept the performance on top for 3-4 months, got appreciation mail from Senior leaderships, even won around 5k Amazon gift card RnR, st ill contract was ended. So, I don't think I can recommend anyone to Amazon....Read More

Job security - Bad
Promotions - Bad
Work satisfaction - Poor

What people are saying about Amazon

View All

a hr manager

Looking for job as a Human Resource in Lucknow

Hello Connections, I am actively looking for a new opportunity in the HR field. With 5 years of experience in Core HR skills such as recruitment, employee relations, talent management, payroll management, EPFO, ESIC, performance management, and compliances, I am dedicated to nurturing a positive work culture and driving organizational growth. If you are aware of any HR openings or have valuable advice, your support would be greatly appreciated. Location: Lucknow Feel free to connect or reach out if you have any insights. Companies of interest: Genpact, HCLTech, Blinkit,Amazon, Flipkart, Swiggy, Zomato, Jio, Vodafone Idea Limited airtel #OpenToWork #HRJobs #Human Resources #LucknowJobs #HROpportunities #Hiring #JobOpportunity #Work #Human Resources Jobs

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Virtual Customer Support Associate in Hyderabad / Secunderabad (working remotely)

Contractual

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 08 Feb 2024

Likes

An easy job which you can give your best Perks and benefits are so much to achieve . For a fresher the salary and it's extra benefits are very useful.

Salary - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

No job security , if you give the best the job guarantee will not be sure so just do your job and find the alternate options to secure your future cause it's a seasonal job and won't stay long to make your future in Amazon .

Job security - Bad
Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Get interview-ready with top interview questions

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Virtual Customer Support Associate in Coimbatore (working remotely)

Full Time

Other Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 25 Jun 2024

Likes

It was remote mode so that was very comfortable and the training was very helpful when we go live

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

job security was terrible .. I am not satisfied they said based on performance permanent role will be made but they didn't even consider

Job security - Bad

Virtual Customer Support Associate (working remotely)

Contractual

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Dec 2022

Likes

The way Everyone treats you at amazon is just great the managers ops manager everyone in the company will treat as an fellow employee.

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything is good but job security is worst there and the entire selection ohh my god it was like tougher than school exams

Job security - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

People also ask about Amazon's Virtual Customer Support Associates

Is Amazon a good place to work for Virtual Customer Support Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 5 employee reviews, it's clear that most virtual customer support associates have a positive experience working at Amazon. Company culture holds the highest rating at 4.5, while job security is rated the lowest amongst all factors at 3.5. Read reviews about company culture and job security on AmbitionBox.

Does Amazon pay their Virtual Customer Support Associates well?

According to AmbitionBox reviews, Amazon virtual customer support associates rate their salary and benefits at 4.2 out of 5, based on 5 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's virtual customer support associates salaries here and to read reviews specifically about salary and benefits at Amazon for virtual customer support associates, click here .

How is the work culture at Amazon for Virtual Customer Support Associates?

Work culture at Amazon for virtual customer support associates is rated 4.5 out of 5 by 5 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for virtual customer support associates, click here .

How is the job security at Amazon for Virtual Customer Support Associates?

Based on 5 reviews on AmbitionBox, Amazon's virtual customer support associates rate job security at 3.5 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Amazon. To read reviews about job security at Amazon for virtual customer support associates, click here .

Is work from home available to Virtual Customer Support Associates at Amazon?

According to AmbitionBox, 95% of Amazon's virtual customer support associates work from home permanently, 3% work from the office, and 2% follow a hybrid model, based on 36 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at Amazon for virtual customer support associates, click here.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 5 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 72% of employees reported the working d...Read more