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based on 23.9k Reviews

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Amazon Customer Support Executive Reviews

based on 179 reviews
Updated 18 Dec, 2024

Overall Rating

4.4/5
How AmbitionBox ratings work?

Category Ratings

4.4

Company culture

4.3

Salary & Benefits

4.3

Work-Life balance

4.3

Skill development

4.1

Work Satisfaction

4.1

Job Security

3.7

Promotions/Appraisal

Top Mentions in Amazon Customer Support Executive Reviews

179 reviews found

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Top Amazon Customer Support Executive Interview Questions

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Q1. How to handle the system and all including desktop.
View answers (4)
Q2. How do you respond if you don't know the answer to a cu ... read more
View answer (1)

Get interview-ready with top interview questions

View all 9 questions
Q3. What is customer satisfaction?what are the qualities of ... read more
View answer (1)
Q4. How do you handle an arguing customer?
View answer (1)
Q5. Amazon company is brand? Why
View answers (2)
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People also ask about Amazon's Customer Support Executives

Is Amazon a good place to work for Customer Support Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.4 out of 5 from over 179 employee reviews, it's clear that most customer support executives have a positive experience working at Amazon. Company culture holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.7. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon pay their Customer Support Executives well?
According to AmbitionBox reviews, Amazon customer support executives rate their salary and benefits at 4.3 out of 5, based on 179 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer support executives salaries here and to read reviews specifically about salary and benefits at Amazon for customer support executives, click here.
How is the work culture at Amazon for Customer Support Executives?
Work culture at Amazon for customer support executives is rated 4.4 out of 5 by 179 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer support executives, click here.
How is the job security at Amazon for Customer Support Executives?
Based on 179 reviews on AmbitionBox, Amazon's customer support executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon for customer support executives, click here.
Is work from home available to Customer Support Executives at Amazon?
According to AmbitionBox, 75% of Amazon's customer support executives work from home permanently, 20% work from the office, and 5% follow a hybrid model, based on 20 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at Amazon for customer support executives, click here.

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Work Policy for Amazon Customer Support Executive

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Workplace policy may vary based on Department, Designation and Location.

based on 20 reviews in last 6 months

Permanent work from home

Permanent work from home

75%
Work from office

Work from office

20%
Hybrid

Hybrid

5%

Other hybrid work policies

5%

Gender Based Ratings for Amazon Customer Support Executive

based on 163 reviews
4.7
Rated by 79 Women

Rated 4.5 for Skill Development and 4.5 for Company Culture

women
4.1
Rated by 84 Men

Rated 4.3 for Company Culture and 4.3 for Work-Life Balance

men

Working Days for Amazon Customer Support Executive

based on 179 reviews
Rotational Shift
52%
Monday to Friday
37%
Monday to Saturday
6%
Other
3%
Alternate Saturday off
2%

Work Timings for Amazon Customer Support Executive

based on 179 reviews
Flexible timing
Strict (3pm - 12am)
Strict (9pm - 6am)
61%
4%
3%
32% employees reported other strict timings

Shift Timings for Amazon Customer Support Executive

based on 179 reviews
Day shift
Night shift
53%
47%

Business Travel for Amazon Customer Support Executive

based on 179 reviews
No travel
81%
Within city
12%
Within country
5%
International travel
2%
Amazon Customer Support Executive Salary
based on 577 salaries
₹1.2 L/yr - ₹5 L/yr
18% more than the average Customer Support Executive Salary in India
View more details
freemeal
Free meal
10 total responses
cab
Office cab/shuttle
9 total responses
joining
Joining bonus
3 total responses
onsite
International/On-site exposure
2 total responses
+26 more benefits
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