Amazon Development Centre India Escalation Specialist Reviews

Likes

Salarys on time hike twice per annum, leaves as per our situations and all.

Dislikes

Management isn't cooperative when it's come to customer they give value customers then employee

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Only company is good but not the management

Dislikes

Management often demonstrates a narrow-minded, self-centered, and overly conservative mindset. Despite working with international brands, their thinking style remains limited and focused solely on personal interests rather than broader, progressive perspectives.

Likes

the company culture is good which helps to work in this company but when it comes to promotion and career growth’s there multiple huddles for promotion.

Dislikes

Leadership politics, favoritism. Targetting a specific employee.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Learning is great. Opportunities are less as levels are different and in order to reach next level you need to do projects only then you will reach next level and that too depends on company yearly progress

Dislikes

You cannot apply for higher position like if you are at l4 then you cannot apply for l5

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

We know termination after any fraud or compliance amazon need to give personal chance to survive and make honestly working

Dislikes

Please give chance to terminated people no one will make usually by chance instances it's happen Please allow me a chance my email walalevw

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The leadership consists of professionals and a hierarchy is followed in every department. The workload is not overwhelming, it only gets stressful during the Christmas period holiday(Beginning from Halloween till New Year's Eve). You will enjoy medical benefits, a collaborative HR team, and cooperative group managers.

Dislikes

The work culture has degraded a lot. Amazon has started cutting corners about on-site employees, which hinders employees from interacting among themselves. Work pressure doesn't match the salary often. Incentives to take up a temporary role aren't appealing enough.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The support we get is really good

Dislikes

If there is something that is affecting performance of CSA, no one really care. Just they tell us improve your communication but because of the CRM and internal tools performance has been drop and no one support

Likes

Likes

Inspired by Amazon culture, joining Amazon.

Dislikes

Amazon culture and all the happy faces are only for the papers and videos. Too much of pressure from manager and management. They conduct interviews for the next level only as eyewash. They will conduct interview till last round and won't promote even single person. Manager will pressure the tenured people utill they drop paper.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Only company benefits

Dislikes

Intentionally recruiting knowing that they're going to layoff within 3 months.No proper training.Intentionally putting employees either in PIP or terminating or putting in URA so that candidates will not be able to join back in any other profile

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Only good thing about Amazon is the compensation they offer.

Dislikes

1. There is no work life balance. You have to work in rotational shifts and week-offs. 2. Favoritism prevails at Amazon, especially in terms of growth. 3. They terminate atleast 7% employees annually which is mandatory as part of the annual performance evaluation cycle. It is completely data based and not situation based. Leadershipdoesn't remove the hurdles in meeting the goals and later, put all the blame on you. Hence, no job security. 4. Most of the time, you will be working on repeated tasks. Hence, no skill development and work satisfaction....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Excellent work culture and employees engagement. Trying to standardize all process.

Dislikes

Only work is expected for 8 hrs. No space for learning and development of skills. Less salary. Promotion can be expected but not given in years

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture is good but don't expect salary and promotion

Dislikes

Bad in giving promotion There are only non tech roles in this company In the portal we can see many jobs as tech but when you go through the role 90% are non tech not even related to tech Worst jobs, similar to BPO Don't get fooled by thinking these jobs as tech

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Remote work , work and personal life balance can be managed well.

Dislikes

Back to back call flow all day and our only job is to convince the cx but we dont have any answers for their issues..Lot of policy changes and none of them are helpful to the cx's

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Leaves they provide is good compared to other companies

Dislikes

Their policy about work is getting worse day by day. If we don’t have work we can’t roam around and do something in laptop. We just have to stick to the laptop no matter what. They have blocked all the other websites that can entertain us when we don’t even have work.

Likes

1. Work from home. 2. After you logout there is no need to think about work.

Dislikes

1. Low salary to tenured employees compared to new joiners 2. Unrealistic performance expectations. 3. Expects us to handle 1 email + 1 call or 1 email + 2 chats simultaneously and also perform like chat gpt 4. They will always find a way to blame the associate even if its the process, SOP, tool issue 5. Will always beg you to do OT just so that managers can show off their teams contribution which will help their promotion. 6. Always complaining on team meetings that team is not meeting the goal and we should work harder than we already are....Read More

Work Details

Work policy: Some cities have hybrid work policy. Pune has permanent work from home.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.