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Airbnb

Compare

based on 220 Reviews

Filter reviews by

Airbnb Customer experience Specialist Reviews

based on 4 reviews

Updated 6 Aug, 2019

Overall Rating

3.8/5

How AmbitionBox ratings work?

Category Ratings

4.4

Company culture

4.1

Salary & Benefits

3.5

Work Satisfaction

2.9

Job Security

2.9

Skill development

2.6

Promotions/Appraisal

2.4

Work-Life balance

4 reviews found

Sort by: Popular

Customer experience Specialist in Gurgaon / Gurugram

Customer Experience specialist Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 06 Aug 2019

Likes

Food

Dislikes

They have a strict work culture, you will usually find discrimination however they say they don't support discrimination

Work Details

Work days: Rotational Shift (Strict Timings)

Customer experience Specialist in Gurgaon / Gurugram

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 26 May 2019

Likes

Work environment and culture

Dislikes

All good except rotational shifts

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer experience Specialist in Gurgaon / Gurugram

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

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Work Satisfaction

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Job Security

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posted on 30 Mar 2018

Likes

Just the ambience...and a few other things about the culture...

Dislikes

Career growth not there because of favouritism, no suppory from seniors, no one who would act on your problems...just words and words and blah blah talks...

Work Details

Boring...monotonous...

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer experience Specialist in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 16 May 2018

Likes

An open culture where people can belong anywhere. Best company to work.

Dislikes

Nothing as such.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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Likes

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Dislikes

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Work related travel: This is a desk job.

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Likes

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Dislikes

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Likes

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Dislikes

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Work Details

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posted on 17 Sep 2022

Likes

Yes it is good

Dislikes

No there is no dislike thing

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within Country, Travel Within City, International Travel.

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posted on 04 May 2023

Likes

- amazing ERGs - kind and good coworkers - relatable brand

Dislikes

The india staff is paid almost half the allowance benefits that the rest of the global workforce gets including employee credits and education allowances, the cfo who is also the head of employee experience snubbed all the indians in a recent town hall when they asked why they are not at par with the rest of their colleagues as the work they do is the same. cfo basically said you are already paid more than market value and will not get paid more. Disrespectful and rude. Also the teams are "global" but you'll never see an american being flexible with their working hours while my team in India is expected to be online till 1AM. we pushed it back to 10PM but it's ridiculous. They need to knock their PST staff down a notch...Read More

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Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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posted on 12 Oct 2023

Likes

Company is employee centric

Dislikes

Very few advancement opportunities

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Analyst (working remotely)

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posted on 07 Aug 2023

Likes

Staff was very supportive and also work life balance was good

Dislikes

Rotational Shifts

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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posted on 08 Aug 2024

Likes

I worked for Airbnb for over 4 Years and overall, it was a good experience.. The company culture is good. The Team spirit and bonding among colleagues made it easy place to work.

Dislikes

There are few areas where Airbnb could improve. While the work envirnment was positive but the salary wasn't competitive as especially considering the demands of the job. Additionally the majority of shifts were the night.

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Likes

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Dislikes

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posted on 09 Oct 2024

Likes

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Dislikes

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Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

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Likes

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Dislikes

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posted on 27 Sep 2024

Likes

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Dislikes

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posted on 06 Aug 2024

Likes

Everything is good thank you

Dislikes

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Dislikes

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posted on 02 Oct 2023

Likes

The organization - The Vision, the energy, startup kind of culture, employee-friendly policies, the values and multiple options of joining and participating in affinity groups.

Dislikes

The India setup has grown fast at a fast pace and its mostly lateral hiring- culture comes form its people and if one doesnt intentionally care and work on the culture and values, these can very quickly disappear. India capability centre has grown at a rapid pace in last 3 years and not only has there been waning attention and investment in culture and values but the kind of practices which are there now are contrary to what built the culture. Favoritism, myopic vision, yes-boss culture is high now, lacking psychological safety is waning....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Airbnb Customer experience Specialist Gurgaon / Gurugram Reviews

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 4 Airbnb reviews submitted by Airbnb employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Airbnb is the right company for you. 100% of employees reported the working ...Read more

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Airbnb Customer experience Specialist Reviews

Working Days for Airbnb Customer experience Specialist

based on 4 reviews

Rotational Shift

100%

Work Timings for Airbnb Customer experience Specialist

based on 4 reviews

Strict (8.30am - 5.30pm)

Flexible timing

75%

25%

Shift Timings for Airbnb Customer experience Specialist

based on 4 reviews

Day shift

100%

Business Travel for Airbnb Customer experience Specialist

based on 4 reviews

No travel

100%

Airbnb Customer experience Specialist Salary

based on 19 salaries

₹3.5 L/yr - ₹6 L/yr

At par with the average Customer experience Specialist Salary in India

View more details

Employee Benefits for Airbnb Customer experience Specialist

Free meal

3 total responses

Office cab/shuttle

2 total responses

Health insurance

3 total responses

Job/Soft skill training

3 total responses

+1 more benefit

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