Admiral Solutions Customer Service Representative Reviews

Likes

There is nothing to like about Admiral.

Dislikes

Worst company ever. Don’t think to join admiral ever. They have worst work culture, management. They don’t consider employee’s health or any personal reason which is severe. They don’t give salary as well which they talked about. Worst worst worst company.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

There is nothing good there : 1 Internal managers are promoted many times without even proper knowledge my personal manager was promoted without being SCR or often called SME or supervisor as there was no one who was at process. 2 There will be no support from manager if you even die you have to work back and complete your login hours or it will will be marked as unplanned leave and will impact your salary . 3 Biggest scam that you have to handle complaints and if you get complaints from customer and you are unable to help them due to limited resources it will impact your salary even it is a manager or SCR Reffral and it will still impact you in personal and after your manager will make schemes with email and tell you that this is mistake and it will be marked as ZTP(Zero tolerance policy) Next if you wanted to raise this concern to OPS manager within limited period of time you will understand that OPS and manager both are friends and have back end relationship as due to internal promotion some have joined on same dates or year . 4 They mention that they have open door policy you can connect with anyone if you have any concerns but if you do that there will be seprate meetings with HR or higher authority making you the culprit of nothing . 5 They value manager more and more as most of HR guys are recruited from internal promotion and now the big twist manager are also from internal promotion and biggest scam is OPS are also from internal promotion most of them are from same year when they joined company as CCR or Base 1 that is the reason they have that much good coordination that if they wanted to target a employee they can do it by any means are company is only with 1200 members and most of promoted guys were promoted when company was only 300-400 guys . 6 The only thing they care about is business must come to India team from UK so whenever there will be a visit within that time OPS and manager will change there nature so quick that UK people think everything is working fine 7 No people who are deserving will ever get promoted only people who are liked by manager will ever get promoted i have seen many people who have been GA means a person who is master in all process they support team but they will not get promoted as Manager and OPS will only promote only who likes to do whatever they say even if they say do my work they will do that . 8 They love to exploit you inside out until you are crumbled into tears and switch many of employee leave company as soon as they join cause of these things only. 9 Understand manager can do anything and employee cannot do single thing manager wanted leaves for trip they 99% it will get approved even its for month and if employee wanted leaves even for his family mourning you have to do work back or it will be unplanned . 10 If you have been facing and difficulties mentally emotionally it will never be considered one of my friend who joined company with me was handicapped and was unable to walk it was mentioned by them that they will provide WFH to her as she really was handicapped but they called her for 3-4 months straigth she travelled for 5 hours a day and worked for entire 9 hours shift and in end after 4 months she has to leave as they didn't even considered her WFH . I can tell 5000 more points but please boycott this company so you can have better life ....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

One of the best company I've ever worked, the best support 😍❤️ and with all the additional benefits 💓🙏

Dislikes

N/A

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

There salary package was amazing but for some or the other they trained us on a new product which is completely alright but then they Stopped the OT of the team for the reason that the team will get red audits as it's been trained on a product:- my simple one question WHY ?? WHY MY SALARY SHOULD GET AFFECTED

Dislikes

Manager's don't help tbh OT stability is not there If login hrs is even just 1hr short the company marks the day as unplanned

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

If you are unwell and take leave it will be counted as unplanned and you have to login even if you are dead. If you provide medical document it will still be unplanned. You need to wait for a month to apply leave they have this stupid thing called portal. Once it will open their server get hang and till the time you apply leave all of the dates will be gone then go beg with employee for leave swap. If you have an emergency at home LOG IN NO REASON ACCEPTED If you are facing any IT issues and you are not logged in it will be counted as work back ( means you have to be logged even even after your shift to complete the login hours ) Mental pressure calls after calls not even a second a to breath and if you punch ACW you’ll be forced to remove acw and take calls. In other companies you can punch ACW half n hr before your log out or 15 min but in admiral you have to log in until your shift end and if any call land last minute you have to take it cant sent it back to queue. Probation time is 6 months but if you get three red calls you are not eligible for promotions and it will extend the time for more 3 months so 9 months They have a CEB plan for which they payout 2500₹ a month if you are taking a leave or half day due to emergency you wont get 2500₹ SCR like plus one or called SME they have so much of attitude like they are working in google, they want us to learn everything in 7 months and they say they have learnt the process in 2 years no one on one support all on teams where one scr is giving support to 6 more employees wait for your turn. And after 3 months they say you all are by yourself now no SCR support. A lot more i have but admiral is a DEATH WELL JOIN AT YOUR OWN RISK. DONT FALL FOR A TRAP I HAVE NOTHING TO SAY POSITIVE. THIS IS MY REVIEW OF ADMIRAL SOLUTIONS....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Rhe most pathetic company in terms of micro management..... They have very vicious rule of staff filing.... this was the rule of the English at the time of colonial regime in this company.

Dislikes

nothing..,...

Work Details

Work policy: Nothing fix

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Culture is extremely good

Dislikes

Nothing as such it was fine

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good learning culture.

Dislikes

Felt forced to participate in event.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Eveything is going good as of now.

Dislikes

Some issues related to the leaves.

Likes

Hybrid culture

Dislikes

Not providing work from home and managers monarchy

Likes

Work culture

Dislikes

Nothing as of now

Likes

No likes

Dislikes

Everyday RTO , no salary..underpaid

Likes

Benefits

Dislikes

Some times a work politics

Likes

Hybrid working that's all

Dislikes

Well it' was a good company at the time when I joined but not any more . There policies are drastic and interns of money there incentive criteria has been changed which is again bad

Likes

This is an employee centric organisation who not only focuses on external customers but also on internal customers.

Dislikes

NA

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Great place to work

Dislikes

Some policies