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I applied via Referral and was interviewed in Aug 2023. There were 2 interview rounds.
Customer service representatives should possess excellent communication skills, empathy, problem-solving abilities, and patience.
Excellent communication skills: Customer service representatives should be able to effectively communicate with customers, both verbally and in writing.
Empathy: They should be able to understand and relate to the customer's feelings and concerns.
Problem-solving abilities: Customer service rep...
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
Topic was given to speak
I appeared for an interview in Apr 2023, where I was asked the following questions.
Delivering customer service means meeting needs and ensuring satisfaction to encourage policy renewals.
Understanding customer needs: Actively listen to clients to tailor services that meet their specific requirements.
Effective communication: Keep clients informed about policy details, changes, and benefits to build trust.
Proactive support: Reach out to customers before policy expiration to discuss renewal options and a...
Absolutely, understanding our products and services is crucial for long-term success and effective support.
Deep product knowledge enables better customer support, leading to higher satisfaction.
For example, knowing the features of a software product helps in troubleshooting issues effectively.
Learning services allows for better cross-selling opportunities, enhancing revenue.
Investing time in understanding the product i...
I applied via Referral and was interviewed before Jul 2022. There were 5 interview rounds.
Differs every time according to the interviewer
I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.
Detail-oriented office executive with strong organizational skills and a passion for enhancing workplace efficiency.
Background: I have over 5 years of experience in administrative roles, managing office operations and supporting executive teams.
Skills: Proficient in Microsoft Office Suite, with advanced Excel skills for data analysis and reporting.
Achievements: Successfully implemented a new filing system that reduced ...
I applied via Referral and was interviewed in Oct 2019. There were 5 interview rounds.
Insurance is a contract between an individual and an insurance company to protect against financial loss. Renewal is the process of extending the contract. Retention is the ability to keep customers from switching to another company.
Insurance is a means of protection against financial loss.
Renewal is the process of extending the contract between the individual and the insurance company.
Retention is the ability to keep ...
I will adjust myself in a new department by being open-minded, adaptable, and proactive.
I will familiarize myself with the department's goals, processes, and team dynamics.
I will actively seek feedback and guidance from colleagues and supervisors.
I will be open to learning new skills and technologies required for the role.
I will communicate effectively with team members and build positive relationships.
I will take init...
I appeared for an interview in Oct 2017.
I am a dedicated customer care executive with 5 years of experience in handling customer inquiries and resolving issues.
Worked at XYZ Company for 3 years, handling phone and email inquiries
Managed a team of customer service representatives at ABC Company for 2 years
Implemented new customer service strategies that improved customer satisfaction ratings
Received multiple awards for outstanding customer service performance
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I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.
Aptitude test
Current affairs
based on 13 interview experiences
Difficulty level
Duration
based on 138 reviews
Rating in categories
Customer Care Executive
53
salaries
| ₹3.6 L/yr - ₹6 L/yr |
Customer Care Representative
47
salaries
| ₹3.8 L/yr - ₹6 L/yr |
Team Manager
47
salaries
| ₹5.7 L/yr - ₹13.2 L/yr |
Customer Service Executive
46
salaries
| ₹3.8 L/yr - ₹6.5 L/yr |
Customer Service Representative
20
salaries
| ₹3.5 L/yr - ₹5 L/yr |
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